When I arrived I had to wait for about 10 minutes for somebody to appear, even after calling the number on the sign multiple times. Then when I went up to my room the corridor and the room absolutely stunk of cigarette smoke... not even a faint whiff, but very heavy smoke. Thankfully the young lady allowed me to try another room, which smelt considerably less of smoke; however had I not wanted that room, I am not sure there was another option or resolution available.
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