貝肯漢姆公園飯店

Made a big mistake thinking this was a normal hotel but it was just rooms. When we arrived we were shocked by the entrance and nearly left. Having said that the room was clean and comfortable but so overpriced. Wished we had booked premier inn instead.

This is the worst hotel I have ever stayed in. On arrival, you ring the bell to get in and a disembodied voice activates the door and informs you that your key is on the windowsill. On gaining access, you see a couple of keys with a scrap of receipt with names and numbers. Finding your own, you look for your room. There is no human interaction. The room was small and basic. The shower room was clean, but the toilet lid was up and someone had taken a massive dark orange pee and not flushed. How could housekeeping possibly have missed this? There was no bedside table and no bedside light. The small tv, the kettle and a lamp on the desk by the window all shared one plug socket. The room was very cold. There was a radiator but it was off. There was also a small plug-in radiator that was on, but it was not up to the job. It was heavy but I manoeuvred it round so that it faced the bed. It was so cold that I kept my coat on. There was no information at all in the room (breakfast times, checkout, wi-fi etc) and no sign at all of any staff. After an 8 hour journey I did not feel like going on a search. I went to bed and it was so cold I slept in my clothes under the inadequate duvet with my coat on top. On the plus side there was plenty of tea and coffee provided (but not much milk). In the morning I just wanted to get out of the place, so did not stay for breakfast. Never again.

Was here a year ago , booked in by company , couldn’t quite put my finger on what was wrong with the place , from last time I stayed, AGAIN wasn’t soon that long before I remembered NO HOT WATER & NO HEATING & if you opt for the BREAKFAST that too is DIABOLICAL WHEN SPEAKING TO THE MANAGER/OWNER , the RAT just laughing , same EXCUSE as last time whilst laughing at me , I don’t know what wrong with it I’m not ENGINEER YEAR AND A HALF LATER THE SANE PROBLEM EXISTS with THE SAME EXSCUSE

Parking is excellent, bed linen is clean. Dangerous lip to en-suite for those with mobility issues. Decor looking tired, had to forgo breakfast as access was in basement down steep stairs which I couldn’t manage. No other cars in car park - says it all.

The hotel looked fab from the outside and was clean inside. We booked a double room . An extra single bed had been put in the room for the guests arriving the next day . It was impossible to get out of bed and walk around the bed to the bathroom due to the spare bed blocking the way . Totally ridiculous , you had to jump over the two . The shower cabinet was clean and large , however the shower was a dribble , a complete waste of time . The breakfast , held in the cold basement was only adequate .

Great place we loved the hotel, we stayed for a week , it was unbelievable it was so clean and it felt welcoming the staff were lovely , The owners son Tolga was amazing helping us to book taxis and tell us how to get us to places and made us feel safe as he was there all the time , The cleaners were friendly they always check our room everyday and Breakfast was nice continental and great talking to the staff in the morning I would recommend the hotel to everyone nice and modern