博訥Marche de Beaune附近住宿

We were lost in Beaune with no phone batteries and 3 small children, wandering around at night looking for our hotel. We came into the hotel to ask for help and the receptionist couldn't have been more helpful. She printed two maps for us and a list of directions and was really kind. We found our way no problem after that. We just wanted to say thankyou for looking after a tired and stressed family.

我們是19人的聚會,佔領了整個酒店,在酒店住了6晚。房間和設施是一流的。靠近城鎮,商店和餐館。酒店工作人員很友好,樂於助人,反應靈敏。強烈推薦給任何人在博恩尋找住宿。

This is very good hotel almost in the central heart of Beaune - nothing is more than 10 minutes walk away. Service was very friendly and efficient (with one minor exception) and the rooms were attractive and well presented. The bathroom was functional rather than luxurious. We really liked the bar and the outdoor area and great compliments to the two main bar staff who were very attentive and excellent cocktail makers (when we needed a break from the delicious Burgundy!) Compliments also to the Concierge for excellent restaurant recommendations and efficient rservations. The one area where I fee this hotel does not reach the standards expected of a hotel of this class was breakfast. We found this disappointing, adequate to get the day started but not someting to be enjoyed especially.

小週末愛上到年底。漂亮的酒店裝修好舒適。我們吃了個古典的房間,但還是很舒適,相當空間。我們睡得好,享受了非常的多樣的早餐。

Le point positif est le sourire du personnel, très sympathique et la décoration agréable du hall. Les moins : - environnement immédiat peu accueillant (zone commerciale) et bruyant (proche d une discothèque - dormir la fenêtre fermée est obligatoire pour éviter les nuisances sonores). - malgré une décoration chaleureuse, l aspect béton brut et les finitions peu soignées laissent une impression d être encore en chantier - pas de sèche serviettes dans les chambres : résultat les serviettes restent humides et doivent être remplacées tous les jours - menage du hall tous les matins au moment du boom du petit déjeuner vers 9h obligeant hôtes et personnel à jongler entre les aspirateurs et le flux de personnes allant au petit déjeuner. C est très étrange et non exceptionnel. Nous sommes restés plusieurs jours et ce fut le cas tous les matins. Cela gêne le personnel dans son travail et est peu agréable pour les hôtes (qui a envie d entendre le bruit d un aspirateur en se réveillant ?) - gros bémol sur le petit déjeuner : le buffet est dans un espace très restreint, des qu il y a plus de trois personnes il n est plus possible de circuler et de se servir, une seule machine à café dont les capsules se bloquent fréquemment obligeant le personnel à faire les cafés en cuisine (elle est de plus mal située en plein milieu du coin buffet), 3 personnes dédiées au petit déjeuner mais peu organisées entre elles (tout le monde fait tout débarrasser les tables, garnir le buffet, accueillir les arrivants et faire les boissons chaudes à la demande). Dernier point, il est usuel de réassortir les buffets mais là il manque très souvent (3 fois dans le même petit dej de 30 min) des choses basiques (pain, yaourts, croissants…) car apportées en trop petite quantité : les hôtes attendent donc dans l espace buffet et bloquent les autres qui souhaitent se servir. Conclusion tout le monde se gêne et cela est peu agréable. Par ailleurs, les quantités semblent mal calculées en début de services : plus de vaisselle propre, plus de crêpes etc a 9h du matin (donc au début du boom du service avec encore beaucoup d hôtes a servir). Bref expérience mitigée. Le service peut être facilement amélioré en particulier le petit déjeuner.

We were a bit worried after the recent reviews but needn’t have been. On arrival our daughter went straight to the pool. The family room was a good size and the hotel stored our ice packs in the freezer enabling our onward transit to the south. The atmosphere is laid back and a bit quirky. About a 20 minute east walk to the centre of Beaune. Breakfast was ok, a little chaotic, but we got what we needed. The kids play area was also a nice touch. We would definitely return.

This hotel is very well located right in the heart of Burgundy, and ideally placed for exploration of the area. It is conveniently close to the motorway enabling easy access. We have stayed here before and the dinner, as always, is fantastic. The rooms do need Some upgrading and modernisation, but that is made up for by the friendliness and efficiency of the staff

We had a overnight stay here after a long drive back from Spain to Belgium. We arrived later than expected because of traffic issues. The dinner we had was wonderful as well the service to charge our electric car. However: the airco in the room was not sufficient enough or working as should, I had sour milk during breakfast and the coffee and scrambled eggs were absolute disgusting . When mentioned these problems to the staff they argue with us and showed very arrogant behaviour. The outside and vineyards are beautiful but inside the building is rundown and the staff does not care at all or pretends that there are no problems. They clearly don’t accept any kind of feedback or criticism and offered us a cappucino in exchange after we spend 1000 euro’s for one night for 4 persons. In my 15 years of hospitalitywork as a maitre for different restaurants, 4 star hotels and Michelin star restaurants I have never seen or experienced this behaviour before. Clearly they only welcome customers that are French. Apparantly they have no clue what service means and how they should treat customers that aren’t French.

We like this hotel, we still do but our latest stay (of 3) wasn’t what we hoped for. Booked months in advance a superior room, usually upstairs previous stays have been great, powerful air con and exceptional wi fi. On arrival we were told we’d been upgraded to a family room in the courtyard. This was dishonest, we’d been moved to accommodate a larger group booked into the hotel, the courtyard room number 2 had awful air conditioning and couldn’t connect to the WiFi. We reported this within an Hour of check in. But this ultimately wasn’t the room we booked nor was it the standard we hoped for. Disappointing actions by the hotel to turn loyal customers away from them. The hotel is nice, a good stop off location, but they need to make sure they honour the room booked don’t pretend other rooms are actual upgrades and make sure all rooms have the same level of amenities and quality.