博蒙特萬豪萬楓飯店

This is your basic hotel. Nothing fancy about this place. I had to chuckle at the TV in the room. While the spot for the TV could accommodate a much larger one, the one in my room was only 30”. I sat on the edge of my bed to watch the Monday Night Football game, so I wouldn’t miss anything. The USB plugs by the bed stand didn’t work and there are no power outlets by the desk. I unplugged the coffee maker, off to the side of the desk, so I could charge my computer. Not sure why, but there was a portable dehumidifier in the room that clunked every time it came on. I turned it off before going to bed. Otherwise the room was clean and fresh.

We are long time users of Marriott. The experience with the Fairfield in Beaumont was unsatisfactory. The first thing noticeable is the overwhelming odor of mildew throughout the facility. Furnishings and finishes are not what we're used to seeing and the common space is small and unwelcoming. We would not stay here again.

So I usually stay at this hotel when I’m in Beaumont for business… never had a bad experience until yesterday. It was 7 am when I woke up for the rest room. And found a pretty good sized roach crawling around on the bathroom. I only spent one night so this was the morning of my check out date. I told the front desk and I was offered $15 … I thought she was joking … then the person who I was later informed is the general manager ( which was a bigger joke) offered marriot points . I was told to call back after 3 today ( January 31st) to speak with the manager . But that was useless, I refused to pay for a room that had roaches In it. None of the staff even looked at the video I had or attempted to go to the room. They lost a good client in me.. I wouldn’t stay there again .