蟠龍飯店(Beaulieu Hotel)

We arrived late and the lady stayed to check us in which was lovely. The room was ok but small for a family of 4 with 2 young children. The other room we booked for 2 other family members was bigger but had previous water damage with paint and wallpaper coming off the walls. The receptionist was lovely and knew answers to questions as well as ensuring that we had everything we needed. The staff in the pub however were slow and answered back. We had a meal 2 days in a row that was a different portion size each time and instead of making it right they just left it and we had to pay the same amount. We were sat at a dirty table, not provided with a highchair for our 8 month old baby, just a booster seat. Eggs at breakfast were undercooked or overcooked. Barely right. Sausages were tough as if they had been under a lamp for too long. Our child had more ice cream than we did on the same dessert. It was just so inconsistent. Each day when cleaning the room, no dirty towels were removed, nor dirty glasses and spoons. Towels were replenished and beds were made but when staying for 3 nights we had a huge pile of towels and dirty crockery with the already small family room. Main toilets were dirty and hand towels were everywhere at 9.15am on Sunday, they clearly hadn’t been cleaned from the wedding party the previous night. Lots of training needed and a bit of TLC. We won’t be returning.

The on line information matches the pictures, beautiful setting with walks across the road, horses roaming free. Pub next door is so convenient for drinks and food. Lovely atmosphere.

This hotel could be so much better. The receptionist was lovely and the area excellent but the building is incredibly neglected with stained carpets throughout. Worse though was the restaurant with an already limited menu limited to almost non-existent because someone had forgotten to order food for the kitchen to prepare. This was exacerbated by the restaurant manager squeakily repeating that it was not his fault 🙄 That said, breakfast was a pretty sorry affair with a poorly prepared and tasteless full English.

Initial impressions…outside looks great, bar and dining areas very cosy and inviting. Had to wait 10minutes at reception as no-one around. Although a sign on desk did say ‘back shortly’ I just wanted to check in after a long day. Was told I was upgraded as I was a late check in which was a nice touch! The Room was a decent size, warm and quiet. However, felt room was basic, no towels, bottle of water was empty and there was rubbish in the bin. Room was clean and beds were made up so obviously the cleaner left in a hurry! I was offered a complimentary drink at the bar as a result of this. Wifi in room 15 has a poor signal. The TV was ok but could really do with updating. TV guide didn’t work. Overall room was ok but nothing special. Didn’t eat at restaurant but again looked cosy. Would I stay again? Probably yes, but that’s because of its location in the middle of a beautiful area.

We stayed for my wife’s birthday. The place needs some serious Maintenance and there were never any staff around. The ‘drift’ restaurant is chaotic. They had run out of many things. I had pre-arranged for the kitchen to make us a birthday cake. Despite me clarifying that we wanted a chocolate cake we got a jam sponge cake which we were all disappointed with.

The room was very dated with paper hanging from the ceiling, the bathroom was in need of a lot of tlc and had all the paper and paint hanging off, didn’t even want to shower in it

Lovely spot. Pleasant helpful staff. Nice decor and ambience. Lovely garden and lounge areas. Had to go to the building next door for meals which might not be ideal in the rain. Few issues with keeping the window open, noise from the road and shower wasn’t the best but non of this really mattered. Really enjoyed our stay.

It was comfortable but bedside light not working. Very limited menu on Sunday. Inadequate garden considering surroundings of new forest. No coffee in room. But staff were nice and pool limiting.

Easy check in. Lovely room clean and tidy. The garden seating needs re doing. Cushions on chairs wet. The bar in the Hotel needs someone to run it.