瑪託珀旅館

Disappointing. Overpriced and terribly run. The entrance of the guesthouse correlates with the four stars, but everything else doesn’t. Whoever gave them the four stars clearly wasn’t there at night to witness the lack of management. No night management staff and the night management staff were friendly enough to make dinner but when we were about to leave she insisted we give her money and she said If we don’t have any she will follow us to the room so we can find some. I was going to give a tip but with that it felt uncomfortable. I ended up giving them R60 because they kept coming back and making it very uncomfortable. The bathrooms were dismal- my friends bathroom was dirty and smelly. The bath was broken. My bathroom was dirty and the shower didn’t have a shower head nor any control of the temperature. The day management is as unwilling to take responsibility as the night staff and when we complained they said oh we haven’t redone those rooms yet, yet they charge four star prices for a room that is in such a state. She said they would get someone to ensure the bathrooms looked better, but as management they should actually be checking that the rooms are up to Standard before handing over to guests. The stains in the toilets are from years of neglect and the condition of the bathroom is also lack of proper management. All the staff lack listening skills and interrupt you when you are trying to talk and come up with lousy excuses to not take responsibility. I phoned to ask if maybe they had found something I may have left in the room and the night staff immediately became defensive and said it’s not her responsibility and I must call the person who is on duty in the morning because it’s not her responsibility and she doesn’t know anything. The whole situation was frustrating and I got quite frustrated because a four star guest house surely should not be this badly run. When I asked if there was a manager on duty she said no- so if anything happens on the property at night it’s no one’s responsibility, and you have no support. When asking for the name of the receptionist she threatened to record the call- which I really am happy about because it’s just evidence that there is no night staff taking responsibility for anything and also her just delivering the worst service ever. She put down the phone in my ear too. I am taking this to the tourism board to reevaluate the place and look into this because this is not on. Their pictures are super edited and look like either they were taken in the hey-day of the guesthouse.

What a nice find! lovely location, beautiful room we shared with our family and lovely staff. We will be back

Professional from booking to arrival, Friendly Staff that goes the extra mile. Beautiful rooms and gardens!!!!!.