Club Level is a Rip off! Stayed at this "resort" February 3rd - 9th 2024. The Yacht Club Concierge and club level staff was NOT good at all. Multiple times on different occasions during our 6 night stay, the Concierge ignored any requests that we had, and the Service staff in the Club Level Lounge was sometimes polite, but no one wanted to work. They spent all of their time in a back room chatting, and not working. One of the service hostesses was actually nasty. She served the beverages at the lounge each afternoon with an attitude. My wife on multiple occasions asked for a glass of wine from the staff in the evening, and they said sure, but never returned to the lounge, and she received no service. Also, they keep all of the alcoholic beverages in the back room where they chat. Hmm. You have to ask for service, and they usually ignore your request. For the money you pay for this club level, they should be bending over backwards for you. It is just the opposite. Not all of the staff was bad, but none of them were what I would call above, and beyond. I will never pay for this service again! In fact, I have to rethink the whole Disney thing. The food was fair, the breakfast was probably the best offering, but like a typical hotel breakfast. I have had better at Best Western! Back to the Concierge, I asked for information on multiple occasions and on those occasions, they had no answers and said they would get back to me when they got the answers. NEVER HAPPENED!! Terrible. I really did not want to write a bad review on Trip Advisor. Disney forced my hand. I sent them numerous emails and calls, only to be blown off by Disney. No response on any of my communications. We have been back home over a week now, and no contact. Good luck to anyone who pays for this upgrade.
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