利茲度假村(Litz Resort)

Потрясающий вид, но отсутствие сервиса. Отелю нужен хороший управляющий, почти все звенья общения с гостями отсутствуют. Персонал неквалифицирован в сфере гостеприимства, либо это предвзятое отношение к русскоговорящим гостям- не ясно. Конечно, не весь персонал игнорировал свои прямые обязанности, но в целом сложилось негативное впечатление от пребывания. Отелю просто необходим адекватный Гостиничный Менеджмент, иначе он рискует превратиться в «место для красивых фотографий»

Это ни разу не пятёрка. Отелю год, но то ли его уже ушатали, то ли так было задумано. Приехали двумя семьями в районе 23 часов. Нам выдали ключи. Один из номеров - оказался не освобождённым. С горем пополам пересели в другой, с размытым обещанием вернуть выбранный номер на след день. Ждём. Грязь везде и повсюду. У бассейна на 5 этаже бумага, стаканы, бокалы, не убранные спустя 12 часов, вонь в туалетах и грязь в общих санузлах, вываливающаяся туалетная бумага из вёдер. Полотенца в номерах с ароматом тухлятины. На завтраке - не дождёшься глазуньи и омлета, панкейков, так как готовят на одной-двух сковороде для ОГРОМНОГО отеля. Первые впечатления ужасные. Не стоит своих денег однозначно. Менеджмент, действительно, страдает или отсутсвует вовсе.

The hotel needs to provide transportation by them because it is difficult to get a taxi and also the restaurant closes early

“I really love this place, every time we come with pleasure. Great friendly staff, cleanliness, delicious food and everything for a wonderful holiday! “I really love this place, every time we come with pleasure. Great friendly staff, cleanliness, delicious food and everything for a wonderful holiday! I would especially like to thank the front staff, who are always ready to help."

wonderful hotel/resort with full of amazing people. Since the moment we just arrived to the place (the road up to the hill itself is a huge experience) we immediately felt like home. The check-in went fast, the room was the upgraded one, something beautiful, and especially the view from there was breath-taking. We also enjoyed the private cinema, the wellness section with swimming pool, saunas, jacuzzi, and Jumal's massage (worth every penny). Ana was also fantastic, and helpful during our trip. She was always there for us and her kindness and professionalism is just what every supervisor would like to see and have at work. The Ala cart was also great. Amazing chacha (don't miss it) and the breakfast (everybody will find their choices) We had all-over wonderful experience. Definitely going back again soon. Thank you Litz crew!!!!

Have you ever seen Paradise above the clouds ? if not its your turn to feel the freedom above the 370 meters of the Black Sea and see the heaven by yourself! Litz Resort has become one of my Favorite place out of crowd and close to the heaven where magnificent sea and mountain views will amaze you. If you don't Trust me check my pictures below 😇⬇️

Rooms are not completed yet. Staff is not responsive at all. Nobody pays attention to your complaints. It felt like we were in the hotel which had been abandoned long time alone, like Jack Nicholson in the movie "Shining". Manager is not available at all. If staff and management is changed this hotel could become an excellent place