檳城香格里拉金沙灘度假村的評論

住宿方回覆: 親愛的Xiaoxiaoxiaotututu，感謝您抽出時間分享您最近在檳城香格里拉金沙灘酒店的經歷。我非常遺憾您的入住體驗未能達到預期，對於您所遇到的不便，我深感抱歉。對於您的房間位置靠近我們的升級項目區域，我深表歉意。雖然我們正在改善度假村的某些部分以改善客人的體驗，但顯然這項工作不應該影響您入住的舒適度。您提到的噪音幹擾以及前台團隊的忽視尤其令人擔憂，我將親自跟進相關同事，確保透過額外的培訓和改善溝通來解決這個問題。關於旅遊稅，我理解這種情況一定令人沮喪。旅遊稅是適用於所有非馬來西亞客人的強制性政府法規，但我們應該更清楚地傳達這一點，並以更大的禮貌和透明度處理此事。請放心，我們將進行根本原因審查，並採取必要措施防止類似事件再次發生。我希望您能考慮在未來再給我們一次機會，讓我們繼續為您提供我們一貫注重的舒適和熱情服務。誠摯的問候，Udo Wittich，飯店經理

住宿方回覆: 親愛的 Memedada3，非常感謝您最近入住檳城香格里拉金沙灘酒店，並分享您的評分和周到的評論。我們很高興聽到您發現我們的設施維護良好，並享受海灘邊設有星巴克的獨特體驗，我們的許多客人也對此感到特別。我也很高興我們前往喬治城的免費接駁車為您的旅行增添了便利。話雖如此，我確實理解您對班車服務不能容納行李的困惑。請容我澄清一下：出於安全和容量原因，我們的接駁車服務目前僅供沒有大件行李的客人使用。然而，我們確實意識到這可能會帶來不便，特別是對於在酒店之間轉機的客人而言。您的回饋非常值得重視，我將與我們的運輸團隊重新審視這項政策，以探索更多對客人友善的解決方案。再次感謝您的建設性回饋。我們希望很快再次歡迎您回來，在海灘享受另一次愉快的住宿。誠摯的問候，Udo Wittich，飯店經理

住宿方回覆: 尊敬的客人，非常感謝您給予我們好評，並感謝您抽出時間與我們分享您最近在檳城香格里拉金沙灘酒店的體驗。我們很高興得知您覺得客房舒適、乾淨、設施齊全，我們度假村寬敞的游泳池和優美的環境讓您在入住期間印象深刻。很高興聽到您認為該度假村與鄰近的酒店相比物超所值；我們很榮幸能夠堅持這一點。同時，我們也承認您對房間狀況的觀察。雖然我們致力於將我們的設施維持在最高標準，但我們也認識到，總是有改進的空間，並將繼續審查可以改進的地方。我們非常感謝您的周到回饋，並期待有機會再次歡迎您回來，享受另一次愉快而輕鬆的住宿。誠摯的問候，Udo Wittich，飯店經理

住宿方回覆: Dear Guest,Thank you very much for your perfect rating and for taking the time to share your feedback following your recent stay at Shangri-La Golden Sands, Penang.We’re delighted to know you had an enjoyable experience and appreciated the overall cleanliness, amenities, surroundings, and service provided by our colleagues. Your observations regarding room categories and sea view preferences are helpful, and we understand that different guests have varying expectations based on how they choose to experience the resort and surrounding area.We also appreciate your comment regarding the deposit process. While the security deposit is a standard procedure, we are glad our Front Office colleagues were able to address your concern promptly and courteously.We hope to have the pleasure of welcoming you back soon for another memorable visit.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear Xiaobaofuheizousifang,Thank you very much for your perfect rating and for taking the time to share such a thoughtful and detailed review of your recent stay with us at Shangri-La Golden Sands, Penang.I’m pleased to hear that you enjoyed the resort’s convenient location and family-friendly facilities, especially our shaded children’s pool and water play area. Your kind words about the service provided by our colleagues are greatly appreciated, and I’m glad the layout and comfort of the room met your expectations.At the same time, I acknowledge your comments regarding the areas that could benefit from improvement. We are progressively upgrading elements of the resort to enhance our guests’ overall experience, and your feedback will certainly guide us in prioritizing those efforts.We hope to have the pleasure of welcoming you and your family back again soon for another enjoyable and sun-filled getaway.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback and for rating your recent stay at Shangri-La Golden Sands, Penang so positively.We are delighted to know that our resort remains your preferred choice for family travel, and we’re especially pleased that your overall experience met expectations; from the comfort of your room to the enjoyment of our swimming pool and family-friendly atmosphere.That said, I am truly sorry to hear about the disturbance caused by external noise and your experience with one of our Front Office colleagues. This is not reflective of the warm and respectful service we hold ourselves to, and I will be addressing this directly with the relevant team. Your comments are also noted regarding soundproofing, and we will continue to explore long-term improvements in this area.While our beach remains affected by coastal erosion, a situation we are working closely with local authorities on, we truly appreciate your understanding and kind recognition of the value offered, particularly during the busy May Day period.We hope to have the opportunity to welcome you and your family back for an even more seamless and enjoyable stay in the future.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear 4 o clock,Thank you very much for sharing your thoughtful review and for rating your recent stay with us at Shangri-La Golden Sands, Penang a 4.7 out of 5. We’re delighted to know that our resort's family-friendly atmosphere, convenient access, and the variety offered at our buffet contributed to a pleasant experience for you.It is equally helpful to receive your note regarding areas where service details could be refined. Please rest assured that we take such observations seriously and will be reviewing your comments with the relevant colleagues to ensure we further enhance the quality of attention and care that defines a Golden Sands experience.We truly hope to welcome you back again soon for an even more seamless and enjoyable stay.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear rainbow831,Thank you for taking the time to share your feedback and for rating your recent stay at our resort.I am truly sorry to learn that your experience was impacted by the early morning temple broadcasts nearby. While we strive to create a peaceful and relaxing environment, certain external elements - especially cultural or religious practices - are beyond our control. That said, I completely understand how this may have disrupted your rest, and we will certainly look into ways to better inform and guide our guests in advance.I am also deeply concerned about the prolonged check-out experience you encountered. Please accept my sincere apologies for the delay and for the lack of clarity surrounding the Shangri-La Circle discount process. What you described is far from the standard of service we hold ourselves to, and I will be conducting a root-cause review with our Front Office and F&B colleagues to ensure proper training and procedural clarity moving forward. Additionally, not receiving a receipt upon departure is unacceptable, and we will ensure this is addressed immediately.We truly value your patronage and your observations, which help us improve. Should your travels bring you back to Penang, I hope we will have another opportunity to welcome you for a much smoother and more enjoyable experience.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear Mantuntundelvxing,Thank you sincerely for your outstanding rating and for sharing such wonderful reflections on your recent stay at Shangri-La Golden Sands, Penang.We are thrilled to hear that your experience exceeded expectations, especially with the cleanliness, resort upkeep, and service from our colleagues. It is heartening to know that the children's facilities and our signature sunset views added to your family’s enjoyment; creating the kind of meaningful moments we always hope to deliver.Your recommendation means a great deal to us, and we truly look forward to welcoming you and your family back for another memorable and relaxing parent-child vacation by the beach.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear Qiuzhengyan,Thank you sincerely for your perfect rating and for taking the time to share such heartwarming comments following your recent stay at our resort.We are absolutely delighted to know that you and your family had such a wonderful experience, and even more so to welcome you back for a second visit. It is a joy to hear that the children enjoyed our playground and swimming pools, and that our beachfront location, breakfast variety, and nearby attractions all contributed to an enjoyable stay.Creating memorable family moments is what we strive for, and your kind words affirm the efforts of our colleagues across the resort.We truly look forward to welcoming you and your loved ones back again soon for another relaxing and joyful escape by the beach.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: Dear Guest,Thank you very much for your kind rating of 8.5 and for taking the time to share your experience with us.We are pleased to know that you found our resort’s facilities to be first-class and well-suited for families, especially with our swimming pool and water park features. It’s great to hear that the thoughtful in-room touches, like fast Wi-Fi, ample USB ports, and spacious layouts, added to your comfort during your stay.We’ve also taken note of your feedback on cleanliness and service. While we’re glad these areas met your expectations, we recognize there’s always room to enhance the experience further. Rest assured, we will continue to work closely with our colleagues to ensure every visit is even more seamless and enjoyable.We hope to have the pleasure of welcoming you and your family back to Shangri-La Golden Sands, Penang, in the near future.Warm regards, Udo Wittich, Hotel Manager

住宿方回覆: 親愛的客人，感謝您在最近入住檳城香格里拉金沙灘酒店後抽出時間分享您的回饋。我真的很遺憾地得知您的體驗沒有達到您的期望，我對您在我們這裡遇到的失望深感遺憾。對於您所描述的問題，請接受我最誠摯的歉意。這當然不能反映我們所堅持的標準，我完全理解這些問題會如何影響您的舒適度和對我們度假村的整體看法。我們已經與客房部和工程部團隊啟動了全面的根本原因審查，以緊急解決這些問題。我們也正在加強檢查規程，以確保所有客房都符合香格里拉品牌的品質和衛生要求。我們會認真對待您的意見，並將其作為我們必須改進的地方的重要提醒。如果您將來考慮再次入住我們酒店，我將非常高興有機會親自確保您獲得更愉快和舒適的體驗。誠摯的問候，Udo Wittich，飯店經理

住宿方回覆: 親愛的客人，感謝您抽出時間分享您在檳城香格里拉金沙灘酒店的住宿回饋。我們感謝您的誠實意見，並珍惜根據客人的體驗進行改進的機會。對於走廊上剩下的蛋糕，我們深表歉意。這個問題應該立即刪除，我們將與我們的團隊一起解決這個問題，以確保此類疏忽不再發生。您的回饋對我們始終堅持清潔標準至關重要。關於語言能力，我們的同事來自不同的背景，雖然我們努力打造多語言團隊，但我們承認某些語言可能有其限制。我們將繼續努力加強語言支持，為所有客人提供更順暢的體驗。至於附近的清真寺，我們了解祈禱的召喚對於某些客人來說可能需要一些適應。宣禮是當地文化的重要組成部分，雖然它保持不變，但我們感謝您的理解，並將盡力在未來為您分配適合不同喜好的房間。我們希望有機會歡迎您再次光臨，享受更愉快的住宿。如果我們能為您提供任何幫助，以便您下次入住時獲得更好的體驗，請隨時直接與我們聯繫。誠摯的問候，Udo Wittich 酒店經理

住宿方回覆: Dear Maya-Pony,Thank you for taking the time to share your detailed feedback on your recent stay at Shangri-La Golden Sands, Penang. We truly appreciate your insights and are pleased to hear that you found the resort’s location convenient and enjoyed the variety of facilities, including the pools and breakfast selection.We acknowledge your comments regarding communication at check-in, and we are currently testing a new program designed to enhance and speed up guest communication regarding room availability, with a planned roll-out in Q2. Additionally, for any concerns regarding lost cash at the lobby, please do not hesitate to contact us directly so that we may look into the matter.Our guestrooms feature different bathroom configurations, including walk-in showers and bathtubs equipped with anti-slip mats. Our team will be happy to assist in selecting the most suitable setup for your future stay.Regarding the beach, we are actively working with local authorities on restoration efforts due to ongoing beach erosion, as this is a public area.We value your feedback and look forward to welcoming you back for an improved experience.Warm regards, Udo Wittich, Hotel Manager