巴吞魯日萬麗飯店(Renaissance Baton Rouge Hotel)

Terrible experience with hotel staff, they were rude and offensive the managers came to kick us out of our room over a $17 bill from lunch at the restaurant because they forgot to ask for a card for the room. They said they would call the cops on my 69 year old mother. It ruined our staff Todd Tibettes was extremely offensive and highly upset my mother with no apology. They broke protocol and need to retrain their staff.

편안했어요 마지막에 Sytem down으로 당황은 했지만

Beautiful hotel! We enjoyed hanging in the lobby and bar areas! The staff was very accommodating. We had a lovely stay!

Check in / check out staff personnel was excellent! The room was well appointed (minus a microwave, but not a huge issue)…overall, fantastic!

Was given a receipt for $0 at the end of the stay, however I was charged $13.35 the following day.

I didnt have any issues. I read all the amenties on the website so i didn't do anything extra to incur any additional charges. The staff was nice and accommodating. The room was clean, but smaller than i expected. I don't know if I'll return because I've been to cheaper hotels in Baton Rouge and the space, cleaniness, and amenties were better.

Handicapped parking was extremely too far when our handicap is walking. I requested bottom floor and find there is no bottom floor! I would not recommend this if you have major operation at spine hospital. *******, you failed me when you wanted to charge me an additional $20 for motel if cancel while this motel was having a free cancellation to a certain point. Shame on you for not observing the opportunity as we work things out as I had to change rooms. The concierge was very kind since ******* messed up reservations and cause my room not to be ready until nearly 5 in the evening. It was inconvenient and will think twice before staying there again. It was extremely noisy downstairs and not a lot of smiling. Some.. but it seemed unhappy there. Other than this, our room did fit our handicap. The beds were comfy.

Always clean and feels like a high end hotel. Rooms are bright and updated. Always my first choice when visiting Baton Rouge.

My husband & I went for a long weekend for our 33 wedding anniversary. Our reservation was for a King room. When we got to our room it was a Queen, handicap room. Handicap shower & no tub. I talked to the front desk who talked to the manager and said there was nothing they could do that night but check first thing in the morning. When I called down the next morning the manager was absolutely rude and said my reservation was not for a King room and there was nothing she could do. I called ******* and they verified my reservation was for a King. Two ******* representatives called the hotel and talked to the manager and said “That Manager is Rude and that is absolutely unacceptable”! ******* found us another hotel and took care of the cost of our stay at the other hotel! This is why I always book with *******!! Although Renaissance Hotel was horrible, ******* turned a bad situation into a Great Weekend!