I choose this hotel for a health reason, to access their spa/jacuzzi. I only had 3 days of vacation to use, but unfortunately their spa, besides being expensive, doesn’t have safety and quality conditions. They receive swimming lessons on their pool (noise, confusion, music, dressed and street shoes entering the spa area), the pool water is always very cold, some days the jacuzzi, sauna and Turkish bath also cold; schedule too many people for the same hours (disrespectful customers who don’t give you the chance to use the jacuzzi), and disregard all responsibilities of this poor management. I complained, in the end they discounted the spa cost, wanted to offer 2 nights - on the same minute I was paying for 4 nights (complaining about the worst vacations I had, and for not being able to rest properly). Off course I reject the offer, which was taken as an offense. If they really wanted to help, they could discount the same 2 nights from the payment. But no, the offer was just for their own sake to make me come back, and not to compensate the damages I had of spending the only 3 days left of vacations I had, plus being under stress all the 4 days of stay. The staff tried to help and were nice, but their manager had a very bad attitude, arrogant and stupid, which could be avoided. I didn’t call the manager, so appear to make an offensive offer… is not the best way to manage an hotel. After this conversation with the manager, I left the hotel very very angry and feeling disrespected. Besides the spa disappointment, this manager attitude was the worst point of my stay.
滿意
63 評價