貝爾納多牧場豪華別墅及度假村

Beautiful sceneries ,uniquely built ,amazing architecture but the time we were there we were disappointed in the restaurant because almost 90% of the menu card weren't available. That's the terrible truth. We thought they will already soon close. Very disappointing and a big reason not to come back.

love the place

We did the sample renovation on the presidential suite. We occasionally ate at the uber-pricey restaurant serving mediocre foods. Nothing special with an occasional fly lingering about. No right cutlery. Very poor selection of food. Dangerous slippery rock flooring. We would normally see busted lights, dried-out plants starting from the parking to occasional day guests trash scattered in the parking with no one to pick-up. The sculptures are a very poor foam replica of european inspirations. And a fake Monalisa hangs in one of the villas. Overall, a waste of time and money.

度假村仍在開發中。特萊維型噴泉仍將在第三季開放。帶有自己的小型游泳池的迷你別墅仍將在第四季度開放。 對於昂貴的套房來說，浴室很小，甚至沒有浴缸。但網路電視、涼爽的空調和露臺都很棒。自助早餐對於「豪華」標籤而言​​相當簡單。 但這項服務真是令人著迷。他們的管家提供極致的服務，例如邁克爾，他不遺餘力地為我的司機尋找可用的住宿。 Vince不僅為我們參觀了房產，還透過拍出精彩的照片展示了他出色的攝影技巧。受到總經理 Frencine 和 FD 官員 Faye 的歡迎也是一次難忘的經歷。我會在不久的將來回來嘗試他們超昂貴的別墅，裡面有私人游泳池、錦鯉魚池，當然還有 Alexa 語音控制機器。

Not impressed — poor customer service outweighs the good location For a professed "luxury mountain resort," Rancho Bernardo in Bataan did not meet expectations. I’m giving 2 stars — one for the location, and one for the spa (Arjay was accommodating and the massage was actually good, though pricey). Everything else was frustrating: 1. I confirmed via Viber that we could play pickleball. When we got there, they said it had to be before spa hours — so we scheduled it for 7am. The next morning, they suddenly said we couldn’t play because they needed to “set up the net.” We even brought our own gear. Totally inconvenient. 2. No à la carte menu for 2 days. They forced guests to get their expensive but limited buffet. No ketchup, either. Plus, they only served fish and veggies on buffet. The chef said they cannot accommodate the request for a bacon and hotdog. 3. The barista (Dominic) looked annoyed when we ordered. We asked about the pool wifi — he said only the IT team knows it. Are guests supposed to chase down IT now? 4. Can’t play basketball during spa hours because the court isn’t soundproof. Seriously? This place badly needs customer service training. If you’re paying for a "luxury" experience, you’ll be disappointed. Honestly, La Jolla is so much better. If you’re into bad service and being disappointed, then by all means, go.