Given the high standard the hotel tries to portray they slipped up very badly. Firstly, we had to struggle up a steep set of steps to get 2 buggies into the hotel, able bodied staff just stood by and watched us struggle. The reception staff was as effective and efficient as a wet blanket . We decided not to eat in the Garden Room but had drinks, scones and biscuits in the lounge. After a wait the ‘food’ arrived and as we cut into the scones it was evident they had been previously frozen and were still frozen . We brought this to the attention of the head waiter who apologised, took them away , and returned with more scones some 10 minutes later. This time they were warm to touch, it’s amazing what a microwave can do for frozen scones!! When we went to pay the reception staff were on publicorp mode and essentially ignored and discarded our observation as if to say’ that sort of thing doesn’t happen at the Cavendish’. Nothing further was said or actioned and we paid in full . We have been using the Cavendish for years for all sorts of dining/ teas etc. Standards have slipped alarmingly and they obviously feel they can get away with duping their clientele. I am a Devonshire Hotels Rewards member and must say it was an embarrassment to seek my points. You would no doubt get better freshly prepared food at the Yonderman Cafe nearby. Come on the Cavendish shape up and don’t patronise your clientele and expect them to put up with second best which you clearly expect them to accept. An apology from reception staff would have been appreciated, but she hadn’t a clue. Make your own choice as to whether you spend your hard earned cash here. We will be thinking twice before doing so again. Fresh is not always fresh particularly at the Cavendish.
翻譯