Element Basalt - Aspen

My wife and I booked a room and soon realized it had down pillows which my wife is deathly allergic to. We contacted the front desk staff immediately to see if they had alternatives and we were told they did. The front desk attendant said she would deliver them to the room while we were at dinner. When we arrived back at the room there was one small synthetic pillow for my wife and I to share and a note saying sorry, that is all I could find. The down pillows were still lying on the bed so I removed the pillows and placed them in the hallway so my wife could breathe in the room. The fact that hotels still use down with all the memory foam superior sustainable options blows my mind and the lack of staff training on how to deal with allergy conditions in incredible. For such and expensive place you would expect more. They also ran out of breakfast before my wife and I could eat the next morning. Not sure I would stay there again.

Room was in rough shape. Cracked sink, mirror edges broken off. Toilet had issues. Not worth the $300 per night this time around.

There were bedbugs in my bed...I was bit in four places and have welts to show for it. Disappointed because my previous stay was wonderful and now I am concerned about staying there again

They gave us a room in the lower floor that the noise coming from above was unbearable, they quickly changed us to a lower floor and problem solved.

El personal muy amable, hay supermercados caminando así como la parada de autobús

Terrific rooms, staff, location and amenities! AND the lobby is attached to a gourmet ice cream shop, what more could you ask for!