Phoenix Nights Guest House

Stair carpet could be doing with a hoover No mirror in the bathroom makes it hard to shave plus you have to walk through the sitting room and kitchen for a shower apart from that it was ok

The most filthy disgusting dump ever. From what I could see. The main door was wide open when I arrived I looked in and just knew instantly I would have issues. I never dreamed it would be as bad as it was. I tried to gey the key from the lockbox and it wasn't working. I followed instructions to the letter. I obviously called to enquire and was shocked with how MARK dealt with me, rude, abusive and unhelpful. I didn't get in and I am sorry that I politely closed the door as he asked. I should have left it, as I didn't open it. I ended up going back to hospital and had no choice but to sleep in my car, which in fairness was probably a better option given the state of the door way and hall leading to other doors and a staircase with ancient dirty red carpet. Let's hope *********** and PayPal sort out my refund and block this scumbag ripping off anyone else. I was in a vulnerable situation and was left without a bed which I paid for.... what a horrible experience on top of having ongoing hospital treatment the following morning, which was why I booked the room in the first place. ADVICE.... PAY A LITTLE MORE AND KEEP AWAY FROM THOS SESPIT .

My stay was so terrible, there was no hot water , there was no heating ….was cold and I struggled to stay in the property. It was no neat , the kitchen was so untidy with dirty plates n stuffs left around . For once I regretted paying for a place to stay . This place needs total renovation not healthy to live there like this . I don’t know if ********* actually go access places register places on their websites before they allow them to be used. Am not happy and if only I can get a refund I won’t be going back there definitely anytime soon. Except you a dirty person u won’t go stay there honestly. Not going there anytime soon and management should make this place more liveable pls to guest so they feel at home.

Needing somewhere cheap, this place fitted the bill. It's central, and with a reasonable amount of street parking. The room I was allocated was okay. There was a faint smell, but the room was clean, the bed comfortable, and nice and quiet. If you want the Ritz, go and pay the prices, but for £35 this was quite good.

This place is nothing like the pictures show. No one there for check in or check out or throughout the week. Room door open on arrival, which also wasnt what i booked. Didnt look like it had been cleaned.

Could not have asked for a better night's stay for the price. Absolutely fantastic value. Mark contacted me in advance about our stay and I felt completely at ease. We had a lovely large room with comfy beds and even TV, selection of films, chairs and tablesz tea and coffee, everything we'd need for a night in should that be what we wanted. Location is perfect, right over the road from Morrisons and walking distance to the town centre. Had a great night's sleep and would definitely book again. Thanks Mark!

Old beds