I booked Residencia Universitaria La Ciutadella for 8-11 July 2020 but due to the pandemic global travel restrictions, until today, I am not able to travel to Barcelona for leisure. Residencia Universitaria La Ciutadella has advised me they can only extend the credit until 31 December 2021 and no further. Looking at the situation now, I think there is no way I can travel to Barcelona still and I am asking if Residencia Universitaria La Ciutadella can refund the non refundable rates as an exception due the global situation, I lost my job, my dad is ill (I showed proved) and I need some money back to tie through the tough times. Residencia Universitaria La Ciutadella just refuse to. :(
翻譯