皇家宮廷套房飯店

Less than 48 hours before our wedding, El Palauet unilaterally cancelled the event booking, leaving us in an extreme situation. All of this happened while my husband’s father was hospitalized and in an induced coma. El Palauet was fully aware of our family situation and still chose to proceed with the cancellation, causing us indescribable emotional stress. Although the money was refunded and they covered part of the alternative plan’s expenses, we were never offered any real compensation for the immense emotional damage caused. What we went through with El Palauet is beyond words. We would not recommend them to anyone seeking professionalism, empathy, and genuine commitment during such a meaningful moment.