加泰羅尼亞蘭布拉斯飯店

The hotel in general is nice and good but when you reach the front desk and start dealing with the people there you will face all kind of troubles you can’t imagine. Complete unprofessionally in treatment of customers. I even made early booking in another application first but the hotel cancelled the reservation for no reason to make me book with higher rate. Definitely not recommended hotel and might find better accommodation in other places.

같은계열사의 카탈로니아 람블라스 호텔을 예약 했었는데 오버부킹이 나서 카탈로니아 바르셀로나 플라자로 옮겨줬는데 메인거리들과 거리가 멀어져서 처음에는 짜증났는데 후속대처가 좋고 방도 업그레이드 해줘서 기분좋게 머무르다 나왔어요

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

Bel hôtel situé en plein centre de Barcelone à place Catalonia.