巴塞羅那天際飯店粹美閣(The Level at Meliá Barcelona Sky)

It was our second time at the hotel. Great location. Easy to get to most places either on foot or by metro. Lots of restaurants on Las Ramblas and in the area. Lovely room on the 18th floor. Great beds and pillows and it was so quiet I slept so welll. The level is great with lots of lovely tapas, beer and cava and soft drinks from lunch time until 10. We had breakfast there most days too. I would like to especially mention Julia who checked us in with a lovely glass of cava. She really went above and beyond helping us and recommended a fantastic tapas bar, I think it was Kalamata that had huge portions of great tapas ( I wouldn't order more than 4, you will not need them unless you are really hungry - even the waitress warned me the 6 we ordered were too many for 2 people but they were all fabulous. I also highly recommend the tortilla at the level which is the best I have had. Fedrico the chef was so lovely. He gave us a book his mum had written when we left and he illustrated which is a lovely memento of our trip. It really is a fabulous hotel and we hope to be back soon.

We had the best weekend ever at the Level, al was Great all personal were nice, special shout out to Joan. thanks for being there for us! We would definetly go back once again if we need a hotel in Barcelona. Easy to travel with Tram or Metro, bus also nice to walk in not so Busy area. Beach is a nice walk in a straight way from Hotel.

I was booked into the Level for a work trip to visit a company whose office was conveniently opposite the buildings entrance. The hotel was a reasonable 10-15min drive from the airport. On arrival, we were asked if we were checking in and shown to the lifts where we were sent up to the 25th floor. The lifts have seen better days and are looking rather well used which is rather an indication of things to come. The welcome at reception was superb and we were offered water, fruit juice or cava. We accepted the cava and had a short wait for a member of staff to become free to serve us. When they did, they took our passports and directed us to the lounge to help ourselves to food and drink while they checked us in. The lounge is a real highlight. They offer free coke, Fanta, beer, wine and an array of snacks including fresh fruit, sandwiches, crisps, nuts and more. The only negative for me with a gluten allergy ( coeliac ) is that it wasn’t always clear what I could and could not have. There was a gluten free corner but often items were placed nearby - like bread! Which clearly was not gluten free and nuts, crisps & olives where it was not clear if they were or not. This could & should be improved or the gluten free corner removed to prevent mishaps. As we were enjoying our drinks and snacks the member of staff checking us in came over with our passports and room keys and informed us of a city tax to pay which we then done, we then finished our items and headed to our rooms, in my case this meant going down to the 16th floor. I was put in room 1614 and the first thing that hit me when entering, was the smell of damp. It was really rather over powering so much so that when I returned home and smelt my clothes, some of which I hadn’t worn, they smelt of the mouldy/damp smell that the room had. In all honesty, had I not been there for work I would have immediately asked to change rooms, as I was there for only two nights and wouldn’t be in the room much, I decided I didn’t want the hassle, but I have asthma so this environment was really not ideal and needs rectifying asap. The room itself was okay. I was expecting better though for the class of hotel. There is for example nowhere to sit and do makeup. It wasn’t clear what items were complimentary in the room and what was not. The double bed was two singles pushed together. On entering the room the curtains were drawn which isn’t a nice welcome and for 2023 I was shocked to find that there were no USB plugs for charging items - I even have USB plugs in my home, they’re not a great expense and I’d brought no adapters - thankfully they had one in reception that I could borrow or I would have been in trouble! The shower/bath area was okay, but there was black mould around the bath and shower and the head of the shower was not very clean. The toilet is also very low which could be difficult for more elderly guests. Additionally, there is a dental kit provided (made of wheat so I didn’t use it - weird

Lovely personnel, nice lounge and happy hour and breakfast in the 24rh floor. Absolutely miserable maintenance/cleaning of both the public places and the suite: a ball of light hair on the floor in a ”cleaned” suite, when arriving, and the same piece of trash 4 days in the same spot after 4 requests of proper cleaning. Feet get black by walking on the suite floor… The part of town in nothing to mention home about, so the when the hotel fails to provide basic hygienics, I recommed to avoid the facility.

We stayed January 7-12, 2024. I had a Junior Suite at the Level, my friend had a regular room on the 11th floor. The Level is a great experience & worth the extra, mainly due to the lounge. Antonio was great with tours & just any inquires and making dinner reservations. Breakfast was fantastic. I said to my friend, "this is like being on a cruise ship." Hopefully, this explains to you the breakfast experience. Cook to order eggs, including egg benedict, scrambled eggs, meats, pastries, fresh juices, breads, and fruit. The room was clean, there were some scrapes and gaps in places along the flooring or wall. Nothing concerning. The shower was a double rain shower with a double hand held spray nozzle. The provided soaps, shampoo, and conditioner were good. The bath towels are huge and the Junior Suite came with bath robes. The room is cleaned each day and two cans of water are provided in the room rate. Anything in the min-fridge or the snacks are extra. There is safe in the room. The one aggravating factor for me was, both bathroom sinks were slow to drain. I was not able to have this repaired during my stay even though I worked through Antonio to get this done. The hotel restaurant has adequate offerings, the bartenders Pablo and Andrea are simply some of the best. Their drinks were great and they were happy to try to make new drinks. Very fun experience with them, especially Pablo. The Level in on floor 25 and this is for check-in and check-out. Plus, the Level lounge is located here too. Cava, Wine, and beer are offered during the hours of operation. However, from 5:30 p.m. - 7:00 p.m. pour your own liquor is offered. Food offerings are sandwiches, meats, cheeses, pastries, soda's, nuts, etc. Would I stay here again. Yes and without hesitation. Would I pay to stay at the Level? I'm not sure this was worth the surcharge of several hundred USD over 5 days.

Fiendly welcome! Lounge on the 25 th floor with free drinks and food. Breakfast has everything included the view. Our room on the 22th floor had an amazing view. Maybe the location of the hotel was a little bit less, but the hospitality makes everything good. THX!

What an amazing 6 nights ! Hotel amazing, room was fantastic, we had a junior suite. Wow two showers, two sinks and a both ! In fact if you count the shower in the bath and the rain showers there was a total of 5! We would recommend the level, the experience was out of this world, great drinks plus a cocktail hour and half, lovely snacks provided every day all day. Loved the ham quiche, was divine. Emma who checked us in was incredibly attentive and made sure we had the best stay ever, she was always quick to help us with anything we needed. Thank you Emma. We will definitely be back and can’t wait to organise the next trip to this amazing hotel. Dan and Des

Brilliant hotel, lovely & friendly staff. Hotel is a little outside the city, but we don’t mind a walk & there is public transport near by easy enough to use. We had a very nice room in the level grand premium city view - however there was a toddler next door who we could hear laugh and cry the full time. There was also a room on our floor (floor has around six rooms and this one was on the opposite end to us) which was blaring music around 11/12pm and we heard these guests return back to their room around 3am and back to playing music. Appreciate not the toddlers or party goers fault but could be avoided at a five star hotel with sound proofing in the rooms.

Hotel inseguro. Impunidad para los robos. Nos robaron una maleta dentro del hotel y nos hemos sentido indefensos. El hotel no ha hecho nada por investigarlo o compensarnos. Indiferencia total. Primero quiero reconocer lo positivo. Las habitaciones estaban muy bien. El restaurante y los servicios del hotel excelentes. Las instalaciones impecables. Pero hemos vivido una Experiencia insólita y decepcionante. “Inseguridad”. Nos robaron una maleta en el lobby dentro del hotel y el hotel nunca nos ha dado una respuesta ni se ha preocupado por nosotros. Los hoteles (y más cuando pasan de 3 estrellas) son sitios “seguros” a donde vamos a relajarnos. Ya sea por trabajo u ocio, cuando atravesamos las puertas de un Hotel, sentimos seguridad , hospitalidad descanso y placer. El pasado 26 de mayo (2023) nos hospedamos en este hotel para pasar el fin de semana. Éramos mi mujer, dos hijos adolescentes y yo. Llegamos procedentes de canarias dispuestos a pasar unos días inolvidables… Y así fue , pero en el más oscuro y negativo de los sentidos. Al atravesar las puertas del lobby. Un portero nos saludó con amabilidad. Dejamos a nuestros hijos de 15 y 14 años sentados en dos de las butacas del lobby y las 4 maletas Justo a su lado mientras nos dirigimos al mostrador de recepción separado a unos escasos 5 metros. La estancia nuestra en el mostrador se dilata gracias a que quien nos atendió de forma amable se dispuso a vendernos varias reservaciones para visitar sitios de interés en Barcelona. Cuando dimos la vuelta para recoger nuestras 4 maletas… !Sorpresa! faltaba una. Nos la habían robado en el propio lobby del hotel. Pero lo más grave es que las otras 3 no estaban donde las habíamos dejado. El “portero” reconoció haberlas movido de donde las habíamos dejado al resguardo de nuestros hijos, a una zona donde estarían más “seguras”… y de esa zona nos robaron una maleta (la de mayor valor de las 3 a simple vista) En medio de la desesperación nuestra, recomendamos ver las cámaras porque estaba claro que el robo estaría grabado en las cámaras de seguridad. Pero no se podían ver si no se hacía la denuncia. A esa hora de la noche (8:00pm) buscar la estación de mossos de escuadra más cercana . Más de 4 horas para poner una denuncia que no nos ha servido de nada. Después de 6 meses ni los mossos de escuadra ni el hotel se ha puesto en contacto con nosotros para darnos una explicación, ni tan siquiera una disculpa por parte del hotel. Será porque según una recepcionista, la recepción dentro del hotel es un sitio público y no tienen responsabilidad… nos quedamos fríos! En fin que hemos vivido la experiencia más negativa de nuestras vidas en un hotel( y conocemos centenas de ciudades y decenas de países!! Recomendaciones: aunque estén dentro de este hotel no se despeguen de su equipaje. Y no confíen en el portero ni el personal que o están muy despistados, o están en contubernio con los ladrones que acechan el hotel todos los días. Gracias y deseo que nadie más