檳城直落巴巷悅椿度假村的評論

住宿方回覆: Dear Our Valued Guest, We are delighted to have had the opportunity to welcome you at Angsana Teluk Bahang, Penang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are truly meaningful, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager

住宿方回覆: Dear Mantha Lee, Thank you so much for your outstanding 10/10 review on Ctrip. We are thrilled to hear that you had such a comfortable and satisfying stay in our Angsana Two-Bedroom Deluxe Seaview Suite.It is wonderful to know you appreciated the peaceful retreat from the city, our exclusive suite breakfast experience, and the comfort of our beds. We’re also pleased that you enjoyed the thoughtful in-room minibar selection — small touches like these are part of our commitment to delivering a memorable stay.We do acknowledge your note regarding the walking distance from the lift to your room. While our layout was designed to maximize seaviews and privacy, we understand how this might have affected convenience. Your feedback is invaluable as we continue to enhance guest comfort across all areas.We sincerely look forward to welcoming you back for another relaxing escape by the sea.Warmest regards,Davidde OngHotel Manager

住宿方回覆: Dear 水佬船長,Thank you sincerely for your wonderful review and for choosing to stay with us at Angsana Teluk Bahang, Penang.We are thrilled to hear that you enjoyed the serene beachfront views from your room and the relaxing experience of our infinity pool. It is also heartening to know that our breakfast variety and flavours left a strong impression we’re glad it contributed to a memorable start to your mornings.Your kind words reaffirm our commitment to delivering relaxing, nature-inspired getaways, and we truly appreciate being considered your top choice in Penang. We look forward to welcoming you back for another enjoyable stay by the sea.Warm regards,Davidde OngHotel Manager

住宿方回覆: 尊敬的龍之子：感謝您入住檳城直落巴巷悅椿度假村，並抽出時間分享如此周到細緻的入住體驗。我們很高興聽到您喜歡美麗的海景、舒適的套房以及毛巾藝術和香薰療法等貼心服務。我們也很高興得知我們的團隊給您留下了積極的印象——您的好評對他們來說意義非凡。也感謝您對水壓和整體客房設施的誠實回饋。我們深知這些細節對於舒適的住宿體驗至關重要，我們正在調查您提到的問題，以確保得到解決。我們也注意到了您對海灘和設施未能達到五星級體驗期望的反饋——這些寶貴的意見對我們不斷改進非常有幫助。我們很高興您抽出時間在海灘酒吧放鬆身心，並享受了這裡豐富的餐飲選擇。聽起來您充分利用了周圍的環境和便利設施，這正是我們對所有客人的期望。再次感謝您選擇我們作為您的家庭度假勝地。我們希望很快能再次歡迎您，享受更美好的海濱體驗。此致，Davidde Ong 飯店經理

住宿方回覆: Dear Valued Guest,Thank you very much for your generous review and for sharing your recent experience at Angsana Teluk Bahang, Penang.We are truly delighted to know that you found the room exceptionally comfortable and that the beautiful sea view and sunset made your stay even more memorable. It is also heartening to hear that you chose to relax and enjoy your meals within the hotel, your trust in our hospitality means a great deal to us.Your kind words are a wonderful encouragement to our team, and we look forward to welcoming you back for another rejuvenating stay in the near future.Warm regards,Davidde OngHotel Manager

住宿方回覆: 親愛的賓客，非常感謝您在近期入住檳城直落巴巷悅椿度假村後抽出時間與我們分享您的入住體驗。我們衷心感謝您周到且富有建設性的回饋。首先，對於您在預訂過程中溝通中斷，我們深表歉意。我們非常遺憾您之前嘗試聯絡我們卻無人接聽，我們也理解您在出發前面臨不確定性時所承受的壓力。雖然我們很慶幸問題最終得到解決，但我們絕不容忍任何賓客在旅程的任何階段感到被忽視或得不到支持。我們目前正在與我們的團隊和第三方合作夥伴共同審查此情況，以確保此類失誤不再發生。然而，我們很高興得知您在抵達後享受了愉快的住宿體驗——從舒適的客房到水療中心、泳池以及溫馨的迎賓禮品。我們的位置確實比較僻靜，儘管前往喬治城的路途有些不便，但我們很高興您喜歡這裡的自然環境以及靠近恩托比亞和熱帶香料園的便利。請知悉，您的體驗正在與更廣泛的團隊分享，以便我們能夠不斷成長和改進。在悅椿度假村，我們致力於為每位賓客創造有意義的時光，您的回饋有助於我們堅持這項使命。再次感謝您選擇入住我們酒店。我們真誠地希望在不久的將來歡迎您再次光臨，享受更順暢、更愉悅的悅椿體驗。此致，Davidde Ong 飯店經理

住宿方回覆: 親愛的 Fannyfang，感謝您與我們分享您在檳城直落巴巷悅椿度假村尊貴海景雙床房的美好體驗。我們很高興得知您覺得房間寬敞，喜歡獨立的淋浴和浴缸佈局，並且每間客房都享有一覽無餘的海景。我們很高興得知我們的早餐選擇讓您完全滿意，並且您發現無邊際泳池在黃昏時分特別美麗。我們也很高興我們的接駁車服務為您前往城鎮、海灘和蝴蝶谷、榴蓮山等附近的景點提供了便利。感謝您注意延遲退房安排；我們的目標是盡可能滿足客人的日程安排。非常感謝您對我們服務的好評，我們將與整個團隊分享您的寶貴意見。我們期待您再次光臨，享受另一次難忘的住宿。此致，Davidde Ong 飯店經理

住宿方回覆: Dear Our Valued Guest, Thank you very much for sharing your recent stay experience with us on Ctrip and for your generous rating of 9.2. We are truly pleased to hear that you had a memorable visit at Angsana Teluk Bahang, Penang.It is heartening to know you enjoyed the thoughtful touches, such as the daily change of essential oils during turndown service, the panoramic sea views from your room, and the charm of our infinity pool. We are especially grateful for your kind recognition of the service delivered by our team—it truly inspires us to keep going above and beyond.We do take note of your feedback on the age of the property, and we assure you that we are continuously working on improvements to ensure a more refined and comfortable stay experience for all our guests.We hope to have the opportunity to welcome you back for another relaxing seaside retreat in the near future.Warm regards,Davidde OngHotel Manager

住宿方回覆: 尊敬的賓客，非常感謝您抽出時間與我們分享您的想法。我們很高興聽到您喜歡我們美麗的環境，並認為我們的位置是放鬆度假的理想選擇。我們非常榮幸能夠為您提供遠離城市喧囂的寧靜休憩之所，並很高興環境為您的入住體驗帶來了積極的促進。感謝您對我們餐飲設施的評價。我們理解酒店內用餐的價格可能與當地餐廳有所不同，我們致力於確保我們提供的便利和優質服務物有所值。我們也很高興便利商店和附近的娛樂活動能夠滿足您的需求，儘管參與人數比預期的要少一些。我們將研究更多方法，為未來的賓客提升這些體驗。我們也注意到您關於前往市區的計程車費用的回饋。我們理解選擇更安靜的環境所帶來的挑戰，我們將繼續探索為賓客提供更便利、更實惠的交通方式。再次感謝您的回饋。我們期待您再次光臨檳城直落巴巷悅椿度假村，享受另一個難忘的住宿體驗。誠摯的問候，Davidde Ong 飯店經理

住宿方回覆: Dear Our Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Angsana Teluk Bahang, Penang.We are pleased to know that you enjoyed the sea view from your room and found the bed and bathroom comfortable. It’s our pleasure to offer a restful setting with views of the Andaman Sea to enhance our guests’ experience.At the same time, we sincerely apologize for the cleanliness shortfalls you encountered. Your comments regarding visible dust have been shared with our Housekeeping team for immediate attention. We take cleanliness very seriously and will ensure greater attention to detail is maintained moving forward.We truly value your input, and we hope to welcome you again for a much-improved stay.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear PO LYNN, We are delighted to have had the opportunity to welcome you to Angsana Teluk Bahang, Penang, and humbled that your stay was met with such positive feedback. Your kind words of appreciation are significant, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, Thank you for taking the time to share your feedback following your stay in our Superior Seaview Room at Angsana Teluk Bahang, Penang. We are delighted that you found our environment and service to be of a high standard and that you appreciated the value we offer. It is also gratifying to know that you enjoyed our spa facilities.We apologise if the room size did not fully meet your expectations and for any inconvenience caused by its location relative to our dining and leisure facilities. We understand that convenience is important, and we will review our wayfinding signage and guest communications to improve access to all amenities.The two larger pools are designed with families and young children in mind and are therefore shallower. We invite you to make use of our infinity pool, which offers greater depth and an adult-friendly environment.Once again, thank you for your observations. We value your insights and will continue to refine our offerings to enhance the guest experience. We look forward to welcoming you back for another enjoyable stay.Yours sincerely,Davidde OngHotel Manager

住宿方回覆: Dear Our Valued Guest, Thank you for sharing your experience and for your generous ratings. We are delighted that you enjoyed the stunning sea view and the expansive swimming pool. It is wonderful to know that the Saturday night fire flower show added a memorable touch to your stay.We appreciate your compliments on the rich and delicious breakfast, as well as the cleanliness and surroundings of our resort. Your feedback on amenities and service is also noted, and we will continue striving to enhance these areas.Thank you once again for your review. We look forward to welcoming you back to Angsana Teluk Bahang, Penang for another enjoyable stay.Warm regards,Davidde OngHotel Manager

住宿方回覆: Dear Deong, We are delighted to have had the opportunity to welcome you at Angsana Teluk Bahang, Penang and humbled that your stay was met with such positive feedback. Your kind words of appreciation are truly meaningful, and we thank you for booking with us!We look forward to welcoming you back soon and providing more cherished Angsana Moments. Until then, may your journeys be safe!Cordially,Davidde OngHotel Manager