Very clean rooms. Good mix of Japanese/western culture. We enjoyed ourselves as we ha d Avery relaxing experience. Staff were very nice and the food was amazing (traditional Japanese breakfast and dinner). We loved our private onesen and would definitely recommend. The only disappointing aspect of our stay was that we were next to the utility room and it was quite noisy, especially at night. Otherwise, we would recommend. Just make sure you’re not next to the utility room!
Pleasantly surprised by the large room we got, with an enclosed balcony overlooking the lush green valley. Spacious bathroom. Clean room. Excellent onsite onsen - enjoyed the experience. Lovely dining areas and sushi restaurant. Free pickup from Odawara Shinkansen station (45 min ride to hotel). Hotel offers free dropoff and pickup to local train station so you can comfortably take the cable car to Lake Ashi. Highly recommend the cable car, boat across Lake Ashi and Hakone's open air museum.
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
酒店非常近強羅站,步行4分鐘巳經到酒店,員工服務態度很好,我們行上酒店時候,他們巳在斜路迎接我們,入到酒店又有迎賓小食及飲品,不用排隊check in 及check out, 只要坐定定就會來招呼你,定咗1泊2食,晚餐揀咗日式,早餐就選西餐,兩餐都非常有水準,由其早餐望住箱根山景非常舒適,本來諗住第一天在箱根周圍行吓,結果全日在酒店,酒店環境實在太舒服,在露台會聽到流水聲,下次一定要訂2晚才足夠
訪訪客用戶We stayed in this hotel with my wife in March, 2024. We were totally amazed by the room, the Onsen and the kindness of the staff! Everything is perfect in this peaceful place hidden between mountains where you can hear the river song from your room and the onsen, and where we rediscover the contact with nature. Thanks to the staff for their warm welcome and their kindness all along our stay! When we come back to Japan, we will surely come back to this amazing hotel!
KKerry0oRoom and Location really great! Staff is very nice and speak english! Welcomed us and helped us!! And the rooms come witha balcony with a perfect view!100% Recommend!!! W Room - 10/10 Staff - 10/10 Location - 10/10