「We booked 2 rooms with family of 7. The room itself was very nice and clean and the bed was comfortable. However, the projector in room was in Japanese and we can't use.
Another thing to note if travelling with elderly or young kids, remember to ensure you have a ground level room as there's no lift. Another con is you need to carry your luggage from car park to check in reception which is tedious if your luggage is heavy. The wet weather make it worse.
The nearest onsen in Hell of Beppu is difficult to book and don't accept reservations for family bath. Guests do not have any privilege too. We tried going 3 times and gave up.」