The warmest of welcome from a great team at Ugo Hotel. The hotel is well placed in a nice area. It was modern, very light, airy and clean. Our room (334) was on the third floor facing towards what looked like residential apartments. Our only wish was that our view hadn’t been slightly obscured by a wall to another part of the hotel. The reception / lobby / bar was a good place to sit. The main light hanging above made a statement. The room itself whilst not the biggest had everything we needed for a comfortable stay (3 night) during our tour. There were two big, very comfortable beds. This combined with the pillows supplied led to 3 good nights sleep. The second bed was great for laying clothes out and packing ‘ unpacking. The WC / Shower were in the ensuite with the washbasin just outside in an area divided from the bed space by a divider and hanging space. The shower was very good although some might find the floor slippy. There wasn’t a plug in the sink (by design). This was the moment we remembered the travel plug had been left at home. This was an inconvenience when shaving and meant that more water was used than might have been had there been one. We pointed this out as a water saving idea at reception who welcomed the positive feedback. There was good air-conditioning but like most you need to leave one of the key cards in if you want it to continue working when you go out. That said from an energy saving point of view it didn’t take long to cool the room down once we returned. We did turn the AC down at night as like most installations the noise can be a bit of a pain when trying to sleep. There was a good choice of food for breakfast and a nice looking bar with a fantastic team. Not everyone spoke English but we didn’t speak any Spanish but we got by just fine. We had some great Chilean wine and loved the Pisco Sour. Thanks to Laos Silizar for giving me his recipe. There is an enclosed garden area at the back close to the bar with a variety of seating among greenery and to one end a pool. The lifts were quick and we never had to wait more than a few seconds for one. There were two ice cream shops within seconds of the main entrance and a number of nice restaurants. The tallest building in Latin America Sky Costanera was only about a 10 minute walk away. By virtue of its height it has the highest viewing platform in Santiago, from where the 360 degree panoramic view from the 61st and 62nd floors including The Andes is exceptional. Beneath this is a very big shopping centre containing many restaurants of all sorts. We went our for a walk each evening in the direction of the adjoining residential. There were some nice apartment blocks / homes. The area was well lit and felt safe. To summarise we enjoyed staying at Ugo Hotel very much. All of the staff were fantastic. Postscript: Having left Santiago to visit Atacama we returned to Santiago and had a night in an airport hotel before flying home. Rather than stay within the conf
AC Hotel Santiago Costanera Center坐落於聖地亞哥普羅維登西亞,距離可斯塔內拉中心僅數步之遙,距離聖盧西亞山也只有 5 分鐘車程。 此飯店距離醫療中心醫院工作者 3 英里(4.8 公里),距離阿勞科公園購物中心 3.1 英里(5 公里)。享受24 小時健身中心等度假設施,或者到花園欣賞美景。此飯店還提供免費 WiFi和舞廳。您可以到餐廳享用一頓美餐;也可去飯店的咖啡館吃些點心。想放鬆一下?這裡有 2 間酒吧/酒廊供您選擇,可以小酌幾杯,輕鬆一下。週一至週五 7:00 至 11:00 提供收費的自助式早餐。特色服務/設施包括免費高速有線上網、24 小時商務中心和多語言服務。這家飯店的活動設施包括會議中心和7 間會議室。飯店提供收費自助停車。有 249 間空調客房提供液晶電視;您定能在旅途中找到家的舒適。提供有線電視,可滿足您的娛樂需求。配備淋浴/盆浴組合的私人浴室提供免費洗浴用品和吹風機。便利設施包括電話,以及保險箱和書桌。
訪訪客2023.02.27
I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful
It is exactly what you would expect from an Ibis—small but functional room, clean, no luxury. Regarding the location, it all depends on what you will do in Santiago. It is in the middle of the road between downtown (and historical tourist attractions) and the richer neighborhoods (with its malls, bars, and restaurants)
Bien en ubicación y conectividad, al igual que limpieza. Dispone de. estacionamiento
Por el contrario, las habitaciones un desastre de incómodas, camas de medidas inferiores a 1 plaza. Baño mal diseñado.
Solicité una almohada extra y no disponían.
El desayuno de debe pagar por separado, por lo que finalmente es más cara la habitación respecto a similares.
Olhando as avaliações daqui fiquei um pouco receosa, mas tive uma excelente estrada, não tenho do que reclamar. Fiquei hospedada no Mr. Apart Providencia (na mesma entrada funciona o Mr Hotel e também o Mr Apart, cada um com uma proposta diferente). Os recepcionistas foram bem simpáticos e nos informaran que se tivéssemos passeios cedo, poderíamos avisar na recepção 1 dia antes que eles preparavam o café da manhã pra levar. O café da manhã era gostoso e tinha bastante variedade. O quarto tinha tudo o que precisávamos, tv, frigobar, secador de cabelo, aquecedor e uma mini cozinha com acessórios para cozinhar. A cama era confortável e tinha bastante edredom. A limpeza era feita diariamente. A localização era excelente, perto de restaurantes, do metrô e do shopping. Fizemos tudo a pé. Nada a reclamar.
I loved this hotel! The staff was really wonderful and accommodating. Juan was at the front desk each morning with a greeting of ”Good Morning Madame.” Nicolas was very helpful in arranging my stay prior to the visit, which was helpful. Every staff member was really friendly and accommodating. They served a small breakfast buffet in the main level each morning, even cooked eggs to order if you'd like. I went to this country traveling as a solo female. This was a nice location because it's walking distance to several restaurants and a lovely park. I felt completely safe in the area. My favorite was the Peruvian restaurant! I had this amazing seabass dish with scallops and calamari with a sauce on top. This was all on a bed of risotto. Chilian wine...fantastic! I wasn't familiar with this region's wine and was surprised at how good it was. My meal, paired with a lovely Chilian Sauvignon Blanc Reserve was so delicious that I went back and had the same thing the next night.
There is also a hill about a mile away that has the Christ statue, that is very walkable. There is a Japanese Garden on the hill. If you can't walk there, there is a funicular and the Uber car service worked just as it does in the US. One tip, if you're from the US or North, the maps will be backwards on Google. Just google directions to get them in the direction you're going. I got lost the first day until I did my Google search on how to fix.
The only problem I had was the language. Very few people speak English. I even went to a restaurant, fine dining at a park, quite lovely, but nobody spoke English and the menu was only in Spanish. To make matters worse, my phone died! Be prepared with how to use Google Translate, that will help, but if your phone dies, you're dead in the water. I found it very hard to communicate with people, which would not have been as bad had I not been traveling alone. I found it to be very isolating. I even took a tour with an English-speaking guide. I thought great, now I can chat with people, but NO! It was a guide who spoke Spanish, then translated to Portuguese, then English. I was the only English-speaking person on the bus. The museums, a few are only available in Spanish so no point going to those if you don't speak Spanish.
Other than the language barrier, I had a lovely time. My highlight was my hotel and the staff!
The room was lovely and clean. The personnel was warm and welcoming, speaking to us in Spanish (as per our wish) despite our limitations. When we found ourselves stumped, the non-English speakers would whip out their phones to find a translation and help us. Much to do just walking around the neighbourhood. Warned about possible pick-pockets we acted accordingly and had no mishaps of any kind. Santiagans were helpful and friendly everywhere we went. We had a pleasant time. The only glitches were the changing of our towels, despite the Echo-friendly sign and instructions (hang up towels not to be changed daily) and an unglued grid in the washroom that was a tripping hazard and left the room less inviting. Both were addressed promptly and with a smile.
不錯
112 則評論
4.1/5
每晚起價
NT$2,397
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4.8/5
很好
LLight-traveller66This is a gem of a hotel. The staff are lovely, the breakfast is very good and the rooms have great facilities. I stayed nearly 3 weeks and will be back for longer next year. highly recommend staying here for 1 - many nights. It’s in a great location. There’s laundry facilities if you need them - I’d come to Santiago from Patagonia (camping) so this was a great facility. You are only a 15-20 minute walk from the cable car / park entrance and it was easy to find great places to eat every night. It’s also only 20 minute stroll from the Costanera Tower where I highly recommend seeing the sunset.
訪訪客I gave this hotel 3 stars because of its location and friendly service in the breakfast room . We checked in the evening about 9 pm and the desk clerk knew little to no English . Luckily I was traveling with someone who spoke Spanish but even he had trouble understanding the clerk. He kept asking for our exit papers for leaving Chile . Until he showed us a copy of our PDI form did we understand what he was talking about . The carpets are well worn in the hallways and the rooms , the furniture is also well worn.There was no view except our room looked into apartments across the alleyway . The welcome drink was limited to about 3 choices and again the bartender knew no English , besides having no personality. The breakfast room was pleasant and had average choices … the young lady working the breakfast room recooked our eggs as they were very runny and not edible , she remembered us the following day and Immediately had our eggs the way we preferred. She was very pleasant ! The day desk clerk spoke very good English and was very helpful storing ourluggage as we had a late pick up to the airport . The hotel was clean and had large open spaces . Very centrally located , close to the shopping center inside Gran Costanera Center , the largest and tallest building in South America . Lots of restaurants and bars close by , very nice neighborhood. We felt safe .