我們入住信用卡擔保美金100-買了水果及生薑削皮沖洗。退房後，酒店未通知情況下，直接扣了我們美金100-認定我們用異物把他們的下水管堵塞。一開始我們無法接受並向攜城反應，酒店一開始説有照片提供，但隔天又拿不出照片。但堅持要扣除美金。我們再向攜城投訴…此酒店的態度令人懷疑扣款是他們的常態，大家一定要小心。
We used a credit card to guarantee a deposit of $100 when checking in. We bought some fruits and washed the ginger after peeling it. After checking out, the hotel directly deducted $100 from our card without notice, claiming that we had blocked their drainpipe with objects. At first, we couldn't accept it and reported the issue to Ctrip. The hotel initially said they had photos as evidence, but the next day they couldn't produce them. However, they still insisted on making the deduction. We then complained to Ctrip again... The attitude of this hotel makes us suspect that such deductions are a common practice. Everyone must be careful.
