住宿方回覆: Dear Khun Shiang Teng,Thank you for taking the time to share your detailed feedback about your recent stay at Gardina Asoke Hotel & Residence. We’re delighted to hear that while the location might feel slightly distant from the BTS and MRT, you found our complimentary tuk-tuk shuttle service to be a convenient solution. It’s also wonderful to know that the nearby amenities such as Lawson, 7-Eleven, and massage shops added to your overall convenience during your stay.Your kind words about our reception team’s friendliness and the proactive assistance from our concierge in handling your luggage mean a lot to us. Providing impeccable service is at the heart of what we do.We’re also electrified that you found the room well-equipped, from the strong water pressure in the shower to the effective air conditioning, all of which are essential for a comfortable stay. Your compliments on the cleanliness and attention to detail by our housekeeping team are especially gratifying, as we spare no effort to create a relaxing and inviting environment for every guest. Furthermore, we’re pleased to know that you enjoyed a restful sleep on our comfortable mattress, as quality rest is a key component of a memorable stay.Regarding the soundproofing and your experience with the connecting room, please accept our sincerest apologies for the inconvenience caused. It seems there was an oversight or a miscommunication in addressing your request for a quieter room. We truly regret any disturbance you faced and thank you for bringing this to our attention. Your honest and thoughtful feedback helps us identify areas for improvement, and we will use it to ensure a more seamless experience for future guests.Thank you once again for staying with us and for your valuable comments. We hope to have the opportunity to welcome you back to Gardina Asoke Hotel & Residence in the future, where we will do our utmost to provide you with an even more enjoyable and peaceful stay.Best regards,Mr. Noppadol OomkingRoom Division ManagerGardina Asoke Hotel
住宿方回覆: Dear Khun XiaoJQKA,Thank you for your kind review! We are delighted that you enjoyed our convenient location, the comfort of our rooms, and our Tuk Tuk service. Providing a seamless and comfortable experience for our guests is our top priority, and we’re glad you found our services convenient and our staff polite.We appreciate your feedback regarding the pricing. We strive to offer the best quality and value, ensuring that every guest enjoys a clean, well-equipped, and relaxing stay. It’s also great to know that you found plenty of dining options nearby!We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Best Regards,Nantanakinee Rumjai Front Office Manager
住宿方回覆: Dear Valued Guest,Thank you for awarding Gardina Asoke Hotel & Residence a perfect 5/5 score. We are delighted to know that you had a good overall experience during your stay with us. We greatly appreciate your comprehensive review.We are pleased to hear that you found our hotel rooms to be clean and comfortable. Maintaining high standards of cleanliness and ensuring guest comfort are among our top priorities, and we are glad that we met your expectations in these areas.Your commendation of our staff's willingness to assist with any requests is truly appreciated. Our team is committed to providing attentive and responsive service to all our guests, and we are delighted that this was reflected in your experience.Although, we are glad to know that you enjoyed our breakfast buffet. Our culinary team strives to offer a diverse range of options to cater to various tastes and dietary preferences, including both traditional Thai dishes and Western cuisine. Your positive feedback on the variety available is much appreciated.Your kind words about our swimming pool are welcomed. While compact in size, we have designed it to be a charming feature of our hotel, suitable for both relaxation and creating memorable moments. We are pleased that you found it perfect for a quick dip and for capturing Instagram-worthy photographs.Your detailed and positive remarks about these various aspects of your stay are truly encouraging. We continually aim to provide our guests with exceptional experiences, and your feedback helps us understand where we are succeeding.We hope to have the pleasure of welcoming you back to Gardina Asoke Hotel & Residence in the future, where we look forward to offering you another comfortable, enjoyable, and photo-worthy stay. Thank you.Best regards,Noppadol OomkingThe Gardina Asoke Hotel & Residence Management
住宿方回覆: Dear Guest,Thank you for your brilliant 5/5 review of the Gardina Asoke Hotel & Residence!We’re glad that you recognized and heard that you and your two kids had such a wonderful stay with us. It’s heartwarming to know that our front desk lady made an exceptional impression by playing with your daughter and greeting you warmly. We’re also glad that our overall service met your expectations.Even better, we are pleased to have learned that our staff was able to assist you promptly when you spilled a drink in the parking lot and that their friendly demeanor added to your positive experience. It’s also great to know that we could help you call a taxi during your rush to the airport.Finally, we are delighted that you found the room beautifully arranged and appreciated the wonderful scent. Your feedback means so much to our entire team, and we look forward to serving you again for another amazing stay.Best regards,Noppadol OomkingGardina Asoke Hotel & Residence Management.
住宿方回覆: HelloTaimingmiu, We sincerely appreciate your feedback on your recent stay at Gardina Asoke Hotel & Residence. It's rewarding to hear that you had a great experience with us.Your comments about our hotel being new, clean, and comfortable are greatly valued. We put a lot of effort into maintaining our facilities and ensuring our beds and pillows provide a restful night's sleep, so it's wonderful to know we met your expectations.We're pleased that you found our staff polite. Our team works hard to provide courteous and efficient service to all our guests.Thank you for highlighting our tuk-tuk service to key locations like BTS Asok Station, MRT Station, and QSNCC Convention Hall. We appreciate your patience with any waiting times and will continue to work on improving this service.It's gratifying to know that you would choose to stay with us again. Your trust in our hotel for future visits is the highest compliment we could receive.Thank you for choosing the Gardina Asoke Hotel & Residence. We look forward to the opportunity to serve you again and provide an even better experience next time.Best regards,Noppadol OomkingThe Gardina Asoke Hotel & Residence Management.
住宿方回覆: Good afternoon Pui Yi,Thank you for your excellent review and the high score of 4.7 out of 5!We’re glad that you enjoyed our spacious and safe environment, and we’re glad our polite staff added to your distinguished experience. It’s great to hear that you found the location convenient, with a 15-minute walk from Asok Station Exit 3 (thank you very much for providing useful information) and our free shuttle service to the metro station too.We’re also pleased that you appreciated the unique features of our hotel, like the microwave in your room and the huge bathtub on your first time staying with us.We look forward to having you back at Gardina Asoke Hotel & Residence for another wonderful stay!Best regards,Noppadol OomkingGardina Asoke Hotel & Residence Management.
住宿方回覆: Good afternoon our valued guest,Thank you for your fully thoughtful review 5/5 Score for us!We’re so cheerful that you found your room clean, tidy, and complete facilities for a comfortable stay.Regarding the balcony, it can indeed be opened, and we apologize for any confusion that might have occurred or missed to notify you upon checking in. We will address this with our team to ensure clearer communication in the future for all our guests.We’re also joyful that you appreciated our convenient location with shuttle service to the metro station, as well as the nearby 7-Eleven and massage shop.We look forward to having you stay with us again at Gardina Asoke Hotel & Residence!Best regards,Noppadol OomkingGardina Asoke Hotel & Residence Management.
住宿方回覆: Hello YYChenga,We are very thankful for your outstanding review of the Gardina Asoke Hotel & Residence. We are glad that you found our location near BTS Asok Station to be convenient.It’s wonderful to hear that our tuk-tuk shuttle service to the BTS and MRT stations was useful for you. We also appreciate your comments on our friendly and kind staff, as well as the excellent work of our housekeeping team in keeping the rooms clean.I will definitely share your high praise with our team—they will be very proud to hear it.My team and I are anticipating your return to Gardina Asoke Hotel & Residence with an even greater stay.Best regards,Noppadol OomkingGardina Asoke Hotel & Residence Management.