加丁娜阿索克飯店及公寓的評論

住宿方回覆: Dear Valued Guest,Thank you so much for your thoughtful and detailed review.We're truly delighted to hear that you had such a positive experience with our team—from the front desk to our Tuk Tuk driver and luggage assistant. Your kind words will certainly be shared with them—they’ll be so pleased to know their service left a lasting impression.It’s great to hear that you enjoyed the peaceful surroundings, found the convenience store nearby helpful, and made good use of our complimentary Tuk Tuk service. We understand the walk to the stations can be a bit long, and we’re glad our team could make your transportation smoother and more comfortable.We look forward to welcoming you back to Gardina Asoke for another relaxing and enjoyable stay.Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Ellis ChangThank you so much for your lovely feedback! We're so happy to hear you enjoyed the spacious and clean room, our helpful staff, and the convenience of the Tuk Tuk service to BTS Asok and MRT QSNCCWarm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Khun Jui,Thank you for taking the time to share your experience with us! We're glad to hear that you found the room spacious, clean, and enjoyed the peaceful atmosphere tucked away from the main street. It’s great to know that the overall environment provided a comfortable stay.We appreciate your honest feedback regarding the walking distance to public transport and convenience stores. While we understand this might be a consideration for some guests, we’re happy to hear that our complimentary Tuk Tuk shuttle helped make getting around a bit easier — especially late into the evening.Thank you once again for your review. We hope to have the opportunity to welcome you back on your next visit to Bangkok!Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback! We're glad to hear you enjoyed the spacious room and found our team friendly and welcoming. It’s also great to know you appreciated the convenience of having 7-Eleven and Lawson nearby.We understand your point about the pool size — while it may be on the smaller side, we're happy you still found it beautiful. And thank you for noting the deposit policy; we’ll make sure to continue communicating that clearly for all our guests.We hope to have the pleasure of welcoming you back again soon!Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Joann4,Thank you very much for your kind review and for taking the time to share your experience with us.We’re truly delighted to hear that you found the environment comfortable, enjoyed our amenities, and appreciated the friendly service from our team. It's also wonderful to know that the Tuk Tuk arrangement added to your convenience.Your satisfaction is our greatest reward, and we are honored that you plan to return. We look forward to welcoming you back to Gardina Asoke—your oasis in the heart of the city.Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Khun RyanYau,Thank you for your fantastic review! We are delighted to hear that you enjoyed our clean and comfortable hotel, the convenient Tuk Tuk service to the BTS station, and the welcoming atmosphere we strive to create for all our guests. It’s wonderful to know that our team made a positive impact with their enthusiasm and politeness.We truly appreciate your kind words, and we look forward to welcoming you back for another great stay!Warm regards,Nantanakinee RumjaiFront Office Manager

住宿方回覆: Dear Khun Shiang Teng,Thank you for taking the time to share your detailed feedback about your recent stay at Gardina Asoke Hotel & Residence. We’re delighted to hear that while the location might feel slightly distant from the BTS and MRT, you found our complimentary tuk-tuk shuttle service to be a convenient solution. It’s also wonderful to know that the nearby amenities such as Lawson, 7-Eleven, and massage shops added to your overall convenience during your stay.Your kind words about our reception team’s friendliness and the proactive assistance from our concierge in handling your luggage mean a lot to us. Providing impeccable service is at the heart of what we do.We’re also electrified that you found the room well-equipped, from the strong water pressure in the shower to the effective air conditioning, all of which are essential for a comfortable stay. Your compliments on the cleanliness and attention to detail by our housekeeping team are especially gratifying, as we spare no effort to create a relaxing and inviting environment for every guest. Furthermore, we’re pleased to know that you enjoyed a restful sleep on our comfortable mattress, as quality rest is a key component of a memorable stay.Regarding the soundproofing and your experience with the connecting room, please accept our sincerest apologies for the inconvenience caused. It seems there was an oversight or a miscommunication in addressing your request for a quieter room. We truly regret any disturbance you faced and thank you for bringing this to our attention. Your honest and thoughtful feedback helps us identify areas for improvement, and we will use it to ensure a more seamless experience for future guests.Thank you once again for staying with us and for your valuable comments. We hope to have the opportunity to welcome you back to Gardina Asoke Hotel & Residence in the future, where we will do our utmost to provide you with an even more enjoyable and peaceful stay.Best regards,Mr. Noppadol OomkingRoom Division ManagerGardina Asoke Hotel

住宿方回覆: 尊敬的賓客，感謝您分享您最近入住我們飯店的詳細回饋。對於您所面臨的挑戰，我深表歉意，並對我們未能滿足您的期望深表遺憾。我已經與我們的前台團隊解決了這個問題，並且前台經理現在完全意識到了這個問題。我們將確保所有客人都清楚了解我們提供的服務。我們正在採取措施，確保所有客人在抵達時有一種賓至如歸的感覺。達到您的期望。雖然我們的目標是呈現準確的圖像，但我們會審核這些表述，以確保它們反映實際體驗。我們選擇了阿索克住宅區而不是曼谷的***，因為我們希望為客人提供一個寧靜輕鬆的社區，讓他們在繁忙的城市忙碌一天後放鬆身心。同時，我們的位置也提供一到兩分鐘（600 公尺）免費嘟嘟車前往阿索克BTS 輕軌站（曼谷最繁忙、交通最便利的交通樞紐之一）的便利性。寶貴我們確定需要改進的領域。我們真誠地希望您能考慮再給我們一次機會，讓我們在未來提供更愉快、更滿意的住宿體驗。

住宿方回覆: Dear Khun XiaoJQKA,Thank you for your kind review! We are delighted that you enjoyed our convenient location, the comfort of our rooms, and our Tuk Tuk service. Providing a seamless and comfortable experience for our guests is our top priority, and we’re glad you found our services convenient and our staff polite.We appreciate your feedback regarding the pricing. We strive to offer the best quality and value, ensuring that every guest enjoys a clean, well-equipped, and relaxing stay. It’s also great to know that you found plenty of dining options nearby!We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Best Regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Nien0828,Thank you for your wonderful feedback! I’m delighted to hear that you found our subway pick-up service convenient and that our team provided excellent service. We take great pride in ensuring our guests have a seamless and comfortable experience.We truly appreciate your support and look forward to welcoming you back to Gardina Asoke in the near future. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Best regards,Nantanakinee RumjaiFront Office Manager

住宿方回覆: 親愛的小唐格格 0088，感謝您選擇 Gardina Asoke Hotel & Residence 並花時間分享您的回饋。很遺憾您的體驗未能達到您的期望，但我們想澄清一些重要事項，以確保對所有客人的透明和公平：吸煙政策和當地法律：正如您在辦理入住手續時所告知的，根據泰國法律，酒店內嚴禁吸煙。接待處和整個酒店都設有明顯的標誌表明這一點。雖然我們理解在某些國家/地區在浴室吸煙可能很常見，但我們懇請所有客人在入住期間遵守當地法律和酒店政策。在三年多的營運中，這是第一次有客人在我們酒店大廳的衛生間（一個共享的公共空間）吸煙，更令人擔憂的是，客人將煙灰直接丟棄在地板上。這嚴重違反了法律和衛生標準，我們的團隊別無選擇，只能採取相應措施。拒絕支付罰款：在確認違規行為後，根據泰國法律和飯店政策，我們的團隊通知您罰款 5,000 泰銖。雖然您承認吸煙，但您拒絕支付罰款，而是指示我們保留 3,000 泰銖的押金。請理解，這筆金額僅被部分扣除以支付部分罰款 - 少於所需的金額。我們始終傾向於透過合作的方式解決此類問題，但如果客人拒絕付款，這將成為唯一的解決方案。押金政策：入住時收取的 3,000 泰銖是可退還的押金，而非費用或隱藏費用。這是許多酒店（包括豪華酒店）的標準做法，其中一些酒店甚至要求更高的押金。最重要的是，我們所有的預訂平台（包括Trip.com）都明確說明了押金要求，因此客人在抵達之前就能充分了解情況。在絕大多數情況下，這筆押金都會全額退還。只有在確認違反政策的極少數情況下才會扣除費用。房間設施和寢具：我們的房間配備國際標準的加大雙人床（長 203 公分）。雖然我們知道舒適度是個主觀概念，但這種床的尺寸是全球飯店品牌使用的最大標準。飯店位置和可及性我們的飯店位於一條安靜的住宅小巷，為客人提供遠離城市喧囂的寧靜環境。為了更方便，我們全天提供往返附近 BTS 和 MRT 站的免費嘟嘟車接送服務，確保您輕鬆安全地前往曼谷的主要區域。我們重視客人的回饋並不斷努力改善我們的服務。雖然我們很抱歉這次住宿未能達到您的期望，但我們希望這些解釋能幫助您更清楚地了解我們的政策和做法。此致，Ohm Krajomkeaw 總經理 Gardina Asoke Hotel & Residence

住宿方回覆: Dear Valued Guest,Thank you so much for your thoughtful and detailed review! We're delighted to hear that you enjoyed the comfort of your spacious corner room, especially the large bathroom and bright lighting — perfect for getting ready with ease. It’s also great to know that our daily amenities and the convenience of the Tuk Tuk service to the MRT made your stay even more comfortable.We appreciate your note about the occasional noise from other guests' doors and will look into how we can minimize this for an even more peaceful experience.Thank you again for choosing to stay with us — we hope to welcome you back very soon!Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: Dear Valued Guest,Thank you so much for your review and the solid scores across the board! We're glad to know you were satisfied with the surroundings, amenities, cleanliness, and service. Your feedback means a lot to us, and we’ll keep working to make your next stay even better.We hope to welcome you back again soon!Warm regards,Nantanakinee Rumjai Front Office Manager

住宿方回覆: 親愛的賓客， 感謝您抽出寶貴時間分享您最近在 Gardina Asoke Hotel & Residence 的入住的詳細回饋。我們非常感謝您的全面評論。我們的目標是提供既舒適又美觀的住宿，我們很高興您的房間符合這些標準。這些設施旨在提高客人的入住體驗並提供便利，因此很高興得知您發現它們有益。雖然餐廳與我們的酒店沒有直接關係，但當我們的客人能夠享受我們附近充滿活力的美食場景時，我們總是很高興。 。我們的團隊致力於為所有客人提供熱情、周到和熱情的服務，我們非常重視您對他們努力的認可。我們始終致力於為客人提供卓越的體驗，您的回饋有助於我們了解我們的成功之處。愉快的住宿。