伍德蘭旅館(Woodlands Inn)

We booked a room for New Year's Eve and NY Day on December 3rd. Reservation was confirmed and credit card was charged. Friends told us that they had been baited and switched here previously and were stuck in the lobby arguing about their reservation and were told they had to pay more because that rate was no longer available. We called the day before traveling to confirm that the room we requested was going to be ready for us. Sure enough, we were told that our reservation was cancelled in their system on Dec 18th because, "the 3rd party site we used overbooked the rooms". She told me it was *******, but that is not the site we used. I asked her to please book me in a different room and she said they had no rooms, but she would put me on a waiting list. Then I called the booking site. They had not received notification that my room was cancelled, it was still active in their system. And I have still not received notification that the room was cancelled by the hotel. I have also not yet received a refund to my credit card for a cancellation that supposedly happened 2 weeks ago. The 3rd party site was very efficient about booking us in a different hotel down the road--a lovely suite with a kitchenette--for a lower rate, but I can just imagine me standing in The Woodland's Inn lobby being told that I don't have a reservation and the only room available to me is $299/night. My concern is that I have now paid for 2 rooms for this weekend, and I have to trust that I will eventually get my refund. As an FYI, when I got off the phone with all parties, I checked The Woodland's Inn website and they still showed rooms available. As did all the other 3rd party booking sites I checked. I wonder how many people they have scammed into paying a higher rate by low-balling their posted online rate and then saying they no longer have a reservation after people show up to check in? They are disgusting.