曼谷盛捷億甲邁服務公寓的評論

住宿方回覆: Dear Khun MING KEUNG, We appreciate your 5-star rating and are delighted to hear that you had a great experience. We hope that your time with us leaves you with fond memories and that you will consider staying with us again whenever your travels bring you back to this city. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Guest Relations Manager

住宿方回覆: Dear Sir/Madam.Thank you very much for your valuable feedback and for being a loyal guest with us. We sincerely apologize for the inconvenience caused and understand your concerns regarding the lack of advance preparation and consistency during check-in. Please be assured that we are continuously working to improve our service, including better guest preference records and ongoing training for our team members to ensure they deliver warm and professional service at all times.Your comments are truly appreciated and will be shared with the team for improvement. We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.Best regards,Kittiya Suwannapuk Guest Relations Manager

住宿方回覆: 親愛的 Khun C&Y，謝謝您花時間分享如此精彩的評論，我們也很感激您的善意言語。再次感謝您選擇 Somerset Ekamai Bangkok 作為您的首選住宿。我們期待您很快再次光臨！誠摯問候， Kittiya Suwannapuk 客戶關係經理

住宿方回覆: Dear Guest User,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay at Somerset Ekamai Bangkok. It is disheartening to hear that the room did not meet your expectations and that the promised arrangements were not fulfilled as expected. Your comments are most valuable in helping us maintain high standards and ensuring that your expectations are met each visit. please rest assured that department heads concerned have been briefed to look in to your comments mad and that we will all do our best to improve in the needed areas.Warmest regards, Somporn KamdeemadGuest Service Manager

住宿方回覆: 親愛的 Khun Y.Ka，我們很感謝您給予我們五星評價，並且很高興聽到您度過了愉快的體驗。我們希望您與我們在一起的時光能給您留下美好的回憶，並希望您在旅行回到這座城市時會考慮再次入住我們酒店。我們期待很快再次為您服務！誠摯問候， Kittiya Suwannapuk 客戶關係經理

住宿方回覆: Dear Khun Oscar_RBD,Thank you for sharing your feedback and for staying with us. We’re glad to hear that you found our location convenient. However, we sincerely apologize for the issue with the bathtub shower and any inconvenience caused.We appreciate your comments regarding the room layout and overall comparison with other Somerset properties — your feedback helps us improve. Please rest assured we will check and fix the bathtub immediately.We hope to welcome you back for a better experience next time.Best regards, Kittiya Suwannapuk Guest Relations Manager

住宿方回覆: 尊敬的袁女士，感謝您抽空分享您的回饋。由於房間狀況未達您的期望，對您入住第一晚造成的不便，我們深表歉意。我們提供了其他選擇，並升級了您的房間。  我想向您保證，我們會認真對待您的回饋和疑慮，我們的團隊將始終致力於確保所有客人都能享受舒適的住宿。我們感謝您的耐心，我們將透過持續的溝通努力找到解決方案。最誠摯的問候，Bernard Siew，總經理。

住宿方回覆: Dear Sir,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. Your comments are most valuable in helping us maintain high standards and ensuring that your expectations are met each visit. please rest assured that department heads concerned have been briefed to look into your comments mad and that we will all do our best to improve in the needed areas.Warmest regards, Somporn KamdeemadGuest Service Manager

住宿方回覆: Dear K. Zhou Xiansheng,It was a great pleasure having you stay at Somerset Ekamai Bangkok. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back again in further. Warmest regards,Somporn KamdeemadGuest Service Manager

住宿方回覆: 親愛的 DungDung，謝謝您分享您在曼谷 Somerset Ekkamai 的體驗。我們很高興聽到我們的服務人員給您留下了積極的印象，我們會與團隊分享您的善意話語。我們知道漫長的一天之後，享受放鬆的熱水淋浴有多麼重要，我們很遺憾水壓和水溫沒有達到標準。我們的工程團隊正在解決這個問題，以防止將來再次發生。我們希望很快能再次歡迎您，讓您享受更愉快的住宿。

住宿方回覆: Dear Sir/Madam, We appreciate your rating and are delighted to hear that you had a great experience. We hope that your time with us leaves you with fond memories and that you will consider staying with us again whenever your travels bring you back to this city. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Guest Relations Manager

住宿方回覆: Dear 寶吉哥,Thank you for taking the time to share with us the wonderful review and thank you for highlighting our spacious room and friendly service. Regarding your feedback on the carpet, we have already passed this information along to the housekeeping team for their attention. Once again, we want to extend our deepest appreciation for selecting Somerset Ekamai Bangkok as your preferred accommodation.We look forward to welcoming you back to the Somerset Ekamai Bangkok very soon. Warmest regards, Kittiya Suwannapuk Guest Relations Manager

住宿方回覆: Dear Zhuzhudewo,Thank you for taking the time to share with us the wonderful review and thank you for highlighting our facilities and staff friendly. Once again, we want to extend our deepest appreciation for selecting Somerset Ekamai Bangkok as your preferred accommodation.We look forward to welcoming you back to the Somerset Ekamai Bangkok again in near future. Warmest regards,Somporn KamdeemadGuest Service Manager

住宿方回覆: Dear Sir/madam, We appreciate your rating and are delighted to hear that you had a great experience. We hope that your time with us leaves you with fond memories and that you will consider staying with us again whenever your travels bring you back to this city. We look forward to serving you again soon! Warmest regards, Kittiya Suwannapuk Guest Relations Manager