衞生還不錯,有晚上鋪床業務,不過當天我到的時候,是白天,也沒有給我hotel tour 服務,最後一天才告訴我有,還能去上泰拳課,但是我都要離開了,其他還行,挺乾淨的,酒店前台比較熱情專業
住宿方回覆: Dear Valued Guest,Thank you very much for sharing your experience with us. We’re glad to hear that you found our cleanliness up to standard and that our front desk team made a positive impression with their enthusiasm and professionalism.We do, however, regret to hear that you missed the hotel tour upon arrival and the opportunity to join our Muay Thai class. Your feedback is truly valuable, and we will look into how we can better communicate and arrange these services, especially for guests arriving during the day or staying for a shorter time.We hope to have the opportunity to welcome you back again for a longer stay, so you can fully enjoy all the experiences we have to offer.Warm regards,Ross ParkExecutive Assistant Manager
住宿方回覆: Dear Valued Guest, Thank you very much for sharing your feedback. We're pleased to hear that you enjoyed the convenient location and nearby dining options — Baan Glom Gig is indeed a great choice! We’re sorry to hear that breakfast did not meet your expectations and that you found the in-room charging setup inconvenient. Your comments have been shared with our team for further improvement. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time.Kind Regards,Ross Park - Executive Assistant Manager
住宿方回覆: Dear Valued Guest,Thank you for your feedback. We're glad you enjoyed the convenient location, breakfast variety, and our team's service. We appreciate your understanding during the brief power interruption and look forward to welcoming you again soon.Warm Regards,Ross ParkExecutive Assistant Manager
住宿方回覆: Thank you so much for your wonderful rating. We're thrilled to hear that you had a great experience with us. Your satisfaction is incredibly important to us, and we’re committed to making every visit special for our guests.We can’t wait to welcome you back and create even more wonderful memories together.
訪客用戶
雅典娜房 禁菸
入住於 2025 年 6 月
家庭出遊
1 則評論
8.5/10
很好
發布於 2025 年 7 月 29 日
服務非常好
住宿方回覆: Dear Valued Guest,Thank you for your rating. We’re delighted you enjoyed your experience. Striving always for perfection, we hope to have the pleasure of welcoming you back and exceeding your expectations.Warm regards,The Athenee Hotel, a Luxury Collection Hotel, Bangkok
The breakfast is excellent. The only problem is the complimentary water is a glass of bottle and are not portable.
翻譯
住宿方回覆: Thank you for your feedback! We're glad you enjoyed the breakfast. We appreciate your suggestion regarding the complimentary water and will consider it for future improvements. We look forward to welcoming you again soon!
住宿方回覆: 尊敬的賓客:非常感謝您再次選擇入住我們飯店,並抽出時間分享您的詳細回饋。對於您在抵達和分配房間時遇到的不便,我們深感抱歉。多年來您的信賴對我們意義非凡,此次入住未能體現我們始終致力於提供的無縫銜接和周到服務,我們深感抱歉。對於溝通不良和協助延誤,我們深表歉意——這當然不是我們期望提供的體驗。即便如此,我們很高興得知您仍然享受了此次入住的許多方面,包括我們的早餐服務、週日早午餐和游泳池。很高興您考慮在下次訪問曼谷時再次入住我們酒店。您的回饋非常寶貴,我們已將其分享給我們的團隊,以幫助我們改進。我們期待您的再次光臨,並確保您下次入住體驗從頭到尾都完美無瑕。此致,Ross Park 執行助理經理
Yexia Lin
雅典娜特大床房 禁菸
入住於 2024 年 12 月
夫妻/情侶出遊
5 則評論
8.0/10
很好
發布於 2025 年 1 月 27 日
行李服務花了半個小時,這延誤了我們的行程。飯店設施齊全,服務熱情,但業務管理似乎有點混亂和低效。
原文以 Google 翻譯
住宿方回覆: We appreciate your feedback and sincerely apologize for the delay in luggage service. Your comments on efficiency are noted, and we will work on improving our operations. Glad you enjoyed our facilities and hospitality. We are grateful for your support and we do look forward to welcoming you back to The Athenee Hotel, a Luxury Collection Hotel, Bangkok in the near future.
sylww
雅典娜特大床房 禁菸
入住於 2025 年 1 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 3 月 5 日
房間很乾凈,配套的洗浴用品很好聞,minibar的小零食也好吃。
住宿方回覆: Dear Khun sylww,Thank you for your lovely feedback! It means so much to us to know you had a positive experience. Your happiness is our priority, and we’re always here to make your visits truly enjoyable.We look forward to welcoming you back soon and creating more memorable moments for you.Kind Regards,Ross Park, Executive Assistant Manager