曼谷素坤逸 15 瑞享飯店的評論

住宿方回覆: 親愛的 Khimie，感謝您的寶貴回饋。我們很高興聽到您和您的丈夫對生日驚喜、自助早餐以及在曼谷素坤逸 15 號瑞享酒店的整體體驗感到滿意。我們非常感謝您對我們位置和設施的讚賞。我們期待很快再次歡迎您入住，享受難忘的住宿體驗。此致，Jay Sudhakaran 總經理

住宿方回覆: 親愛的賓客，感謝您分享您的寶貴回饋。我們很高興您喜歡綠洲主題的氛圍、寬敞整潔的客房以及我們客房服務團隊的周到服務。我們也很高興聽到我們的員工提供了有用的信息，並且您喜歡前往 Terminal 21 的嘟嘟車服務。我們期待您再次光臨曼谷素坤逸 15 瑞享飯店，享受再次愉快的住宿體驗。此致，Jay Sudhakaran 總經理

住宿方回覆: 親愛的客人：感謝您抽空分享您近期入住體驗的回饋。對於您在USB插座、浴室門和雙層床舒適度方面遇到的不便，我們深表歉意。我們已記錄您對客房設施和嘟嘟車接送服務容量有限的回饋，並將認真審核，以提升賓客體驗。我們很高興聽到您喜歡巧克力自助餐，並覺得附近的7-Eleven便利商店很方便。您的回饋對我們非常寶貴，我們希望有機會在未來再次歡迎您和您的家人入住，享受更舒適、更順暢的住宿體驗。此致，Jay Sudhakaran總經理

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Sukhumvit 15 Bangkok.We appreciate your kind words regarding the hotel’s decoration and the prompt assistance provided by our front desk team. It is encouraging to know that our staff were able to respond quickly to your concerns.At the same time, I sincerely regret the inconveniences you experienced in your room, including the issues with the toilet, noise disturbance, and air conditioning vents. Please be assured that your comments have been shared with our Engineering and Maintenance departments to address these matters promptly and prevent recurrence.We value your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more seamless stay.Yours sincerely,Jay SudhakaranGeneral Manager

住宿方回覆: 親愛的客人，感謝您分享您近期入住曼谷素坤逸15號瑞享飯店的回饋。我們很高興聽到您喜歡我們的行政酒廊服務，包括雞尾酒時光、早餐和巧克力時光。感謝您就BTS交通和行李問題提供的回饋。您的建議非常有幫助，我們將繼續確保嘟嘟車和交通方式為客人提供便利。我們期待很快再次歡迎您再次入住，享受愉快的住宿體驗。此致，Jay Sudhakaran總經理

住宿方回覆: 尊敬的 Naoya，感謝您分享您的回饋。我們很高興聽到您喜歡舒適的行政套房（可使用行政酒廊），並覺得附近的便利設施非常方便。我們也很高興您喜歡酒廊的豐富菜單。我們隨時致力於為您提供難忘且舒適的住宿體驗，期待您下次光臨曼谷素坤逸 15 號瑞享飯店。此致，Jay Sudhakaran 總經理

住宿方回覆: 尊敬的 Timociello，非常感謝您提供的寶貴回饋，並感謝您對我們屋頂露臺、泳池和周到服務的讚賞。我們很高興聽到您在我們酒店過得愉快。感謝您對部分家具出現磨損跡象的理解，我們將繼續努力維護和改進我們的設施。期待您下次光臨！ 總經理 Jay Sudhakaran

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel Sukhumvit 15 Bangkok. We sincerely apologize for the inconvenience caused by the room allocation and the issue with the room odor. We understand how important a comfortable and well-located room is, and we regret that we did not fully meet your expectations in this regard.We are pleased to hear that you enjoyed our Executive Lounge, the food and beverages, as well as the rooftop pool. Your feedback regarding room preferences has been shared with our team to ensure we handle future requests more carefully.We truly appreciate your comments and hope to have the opportunity to provide you with a flawless stay on your next visit.Best regards,Jay SudhakaranGeneral Manager

住宿方回覆: 尊敬的Macy123，感謝您抽出時間與我們分享您的回饋。我們很高興得知您對客房和設施表示滿意，並對我們的基本服務感到滿意。然而，對於您在入住期間，尤其是在客房分配方面所造成的不便，我們深表歉意。我們深知尊重您的客房偏好至關重要，尤其是對有過敏症的客人而言。儘管事先通知，我們仍未能及時滿足您提出的無菸客房請求，對此我們深感抱歉。請放心，我們已將此事告知我們的團隊，以便進一步審核和改進，避免將來再次發生類似情況。您的意見對我們非常寶貴，我們希望有機會再次歡迎您，並為您提供更舒適、更順暢的住宿體驗。此致，Jay Sudhakaran總經理

住宿方回覆: Dear Pony Cat,Warm greetings from Mövenpick Hotel Sukhumvit 15 Bangkok.Thank you for sharing your recent experience with us. We’re pleased to know you found our team friendly and that you enjoyed the breakfast, as well as the convenience of our complimentary Tuk Tuk shuttle service.We truly value your constructive feedback regarding the variety of breakfast dishes and the condition of our towels. Please be assured that we are continuously working to enhance our facilities and services, and your comments have been shared with the relevant teams for further improvement.We hope to have the pleasure of welcoming you back on your next visit to Bangkok and providing you with an even better stay.Best regards,Jay SudhakaranGeneral Manager

住宿方回覆: Dear Veona,Thank you very much for your fantastic feedback! We are thrilled to hear that you enjoyed our convenient location and appreciated our free tuk-tuk shuttle service to Terminal 21, as well as easy access to the BTS and boat.Your kind words motivate our team to continue delivering exceptional service. We look forward to welcoming you back to Mövenpick Sukhumvit 15 Bangkok on your next visit.Warm regards,Jay SudhakaranGeneral Manager

住宿方回覆: 尊敬的賓客：感謝您分享您的回饋，並感謝您對我們團隊熱情服務的認可。我很高興聽到我們的員工熱情友好，尤其是在協助您延遲退房方面。然而，對於您在入住期間遇到的清潔問題，我深感抱歉。對於您的房間和浴室狀況，我深表歉意。您所描述的情況與我們力求達到的標準相差甚遠，我完全理解您的失望。我已立即將此事告知客房服務領導團隊，以便他們進行緊急審查並採取糾正措施。清潔和賓客舒適度是我們不可或缺的優先事項，我們認真對待您的意見，並致力於為所有賓客提供應得的五星級體驗。再次感謝您的寶貴回饋。很遺憾這次我們未能達到您的期望，但如果您以後重新考慮，我們很樂意有機會為您提供更優質的體驗。此致，Jay Sudhakaran 總經理

住宿方回覆: Dear Norbu Tshering,Thank you very much for your wonderful feedback.We are delighted to hear that you had a great stay and appreciated our convenient location, amenities, and breakfast selection. It’s also great to know you enjoyed dining at El Gaucho steakhouse nearby.Your kind words encourage us to continue delivering excellent service and value. We look forward to welcoming you back soon for another memorable visit.Best regards,Jay SudhakaranGeneral Manager

住宿方回覆: 尊敬的Vivi_93：非常感謝您提供的寶貴回饋。我們很高興得知您在曼谷素坤逸15號瑞享酒店入住愉快，我們的團隊、設施和地理位置均符合您的期望。您的推薦對我們意義重大，我們期待您下次來曼谷時再次光臨。此致，Jay Sudhakaran總經理