U Tiny精品飯店-蘇瓦那普機場曼谷的評論

住宿方回覆: Dear TaiyanglidehouyiThank you so much for your kind review! We're thrilled to hear that you had a great experience with our team. Our staff takes great pride in providing excellent service, and it's wonderful to know that you found them helpful and polite. We're also glad to hear that you found your room warm and comfortable — your comfort is our priority!We truly appreciate your feedback, and we hope to welcome you back to U-Tiny Boutique Hotel Suvarnabhumi Bangkok soon. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.Warm regards,
The Management
U-Tiny Boutique Hotel Suvarnabhumi Bangkok

住宿方回覆: 我們希望此消息能讓您滿意，並非常感謝您入住曼谷素萬那普 U Tiny Boutique Hotel。我們很高興聽到您在我們這裡度過了愉快的時光，並且知道我們能夠滿足並超越您的期望，我們感到非常高興。為客人提供難忘的體驗是我們一切工作的核心，您的正面評價強化了我們對卓越的承諾。請注意，您的回饋已與我們的整個團隊分享，他們都同樣很高興聽到您的精彩體驗。您的滿意是我們的首要任務，我們期待您將來再次光臨 U Tiny Boutique Hotel。再次感謝您選擇入住我們酒店並花時間分享您的體驗。如果我們可以做些什麼來讓您的下一次住宿更加難忘，請隨時與我們聯繫。管理 U小型精品酒店

住宿方回覆: We hope this message finds you well and thank you very much for your stay at U Tiny Boutique Hotel, Suvarnabhumi, Bangkok.We wanted to take a moment to express our sincere gratitude for the outstanding review you recently left for us. Your feedback not only brightened our day but also served as a testament to the dedication and hard work of our team here at U Tiny Boutique Hotel.Receiving such high praise from valued guests like yourself truly motivates us to continue delivering exceptional experiences. Your kind words about our surroundings, service, cleanliness, amenities, etc.] mean the world to us.Please know that your feedback has been shared with our entire team, who are all equally delighted to hear about your wonderful experience. Your satisfaction is our top priority, and we look forward to welcoming you back to U Tiny Boutique Hotel in the future.Once again, thank you for choosing to stay with us and for taking the time to share your experience. If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out to us.The Management U Tiny Boutique Hotel , Bangkok

住宿方回覆: Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction with your stay, but we feel it is important to address some inaccuracies in your review that we believe unfairly impacted our hotel’s reputation.To clarify, your claim that the hotel attempted to charge your deposit unfairly is not accurate. The charge was due to a violation of our no-smoking policy, as you smoked in your room. This policy is clearly stated in our hotel regulations, informed to all guests upon check-in, and posted within the room. We have designated smoking areas outdoors for guests who smoke.On your check-out date, our housekeeping team detected the smell of smoke and found cigarette butts in your bathroom, which we documented with photographic evidence. You acknowledged this evidence and agreed to the penalty before you left the hotel. The penalty for smoking in the room is necessary because it requires us to close the room for at least three days to properly ventilate and remove the smell, ensuring it is clean and fresh for the next guest. This process involves significant effort and expense.We understand that you were in a hurry to catch your flight and apologize for any inconvenience this caused. However, it is important to note that at no point did we threaten to call the police. Our policy requires a security deposit from all guests, which is refundable unless there are violations of our regulations, such as smoking in the room.Regarding your comments about the atmosphere and occupancy of the hotel, we strive to maintain a calm and serene environment for all our guests. Even when we are at full occupancy, many guests are often out exploring the area or enjoying the peace of their rooms, which might give the impression of a less busy hotel.We are committed to providing a pleasant and comfortable environment for all our guests, and adherence to our policies is a key part of this effort. We apologize if this situation caused you any distress, but it was handled by our standard procedures.Thank you for your understanding. We hope this clarification helps provide a fair perspective on the situation.The Management of U Tiny Boutique Hotel

住宿方回覆: Thank you for sharing your feedback with us. We appreciate your input and want to ensure that all our guests have a comfortable stay. We do provide hair dryers at the front desk upon request, and we apologize if this was not communicated clearly during your stay. Your satisfaction is important to us, and we will take your feedback into consideration to improve our service and communication. We hope to have the opportunity to welcome you back in the futureThe Management U Tiny Boutique Hotel

住宿方回覆: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that you were looking for alternative options and that the price and the hotel’s overall atmosphere weren’t to your liking. Our hotel is designed to offer a quiet, comfortable stay with a focus on value and personalized service, and we regret that we didn’t meet your needs in this instance.Regarding the pricing, we do our best to provide competitive rates based on the quality of service, amenities, and the location near Suvarnabhumi Airport. However, we understand that expectations around pricing can vary, and we are constantly reviewing our offerings to ensure that we provide good value to our guests.We appreciate your comments and will take them into consideration as we continue to improve. If there’s anything else you would like to share or if you’d like to discuss your experience further, please don’t hesitate to reach out to us directly.Thank you again for your feedback, and we hope you’ll consider staying with us again in the future.Warm regards,
The Management
U-Tiny Boutique Hotel Suvarnabhumi Bangkok

住宿方回覆: 親愛的德令哈陽健： 感謝您選擇入住素萬那普 U Tiny Boutique Hotel。 我們已仔細審查您的回饋，並希望澄清一些要點： 1. 電梯維護：我們的電梯每月定期由經過認證的工程師進行檢查和維護。在您入住期間，沒有收到電梯故障事件的報告。 2. 前台服務：雖然我們對任何冷漠或不專業的感覺感到遺憾，但我們的服務方式優先考慮為所有客人的詢問和疑慮提供及時和周到的幫助。 3. 房間清潔度：我們的清潔程序包括在客人入住前由前台檢查員進行徹底檢查。我們將重新審視我們的清潔協議，以確保一致的標準。 4. 空調：尚未收到有關我們空調系統功能的問題或索賠的報告。但是，如果您遇到任何困難，我們很樂意及時解決。 5. 物業維護：我們持續投資於設施的維護和增強，包括持續的外部改善。 我們對您的評論與我們酒店的典型體驗之間的差異感到驚訝。如果與其他機構有誤解或混淆，我們懇請您根據事實而不是情緒進行公正和準確的評估。 您的回饋對我們很有價值，我們很高興有機會解決任何問題。 管理 U小型精品飯店

住宿方回覆: 我們希望此消息能讓您滿意，並非常感謝您入住曼谷素萬那普 U Tiny Boutique Hotel。我們很高興聽到您在我們這裡度過了愉快的時光，並且知道我們能夠滿足並超越您的期望，我們感到非常高興。為客人提供難忘的體驗是我們一切工作的核心，您的正面評價強化了我們對卓越的承諾。請注意，您的回饋已與我們的整個團隊分享，他們都同樣很高興聽到您的精彩體驗。您的滿意是我們的首要任務，我們期待您將來再次光臨 U Tiny Boutique Hotel。再次感謝您選擇入住我們酒店並花時間分享您的體驗。如果我們可以做些什麼來讓您的下一次住宿更加難忘，請隨時與我們聯繫。管理 U小型精品酒店

住宿方回覆: Thank you for choosing U Tiny Boutique Hotel Bangkok for your recent stay. We're thrilled to hear that you enjoyed your experience and left us such a positive review. Your feedback means a lot to us and serves as motivation to keep providing excellent service. We hope to welcome you back soon!Best regards,The Management U Tiny Boutique Hotel Bangkok

住宿方回覆: Thank you so much for your wonderful review and for giving us a perfect 5-star rating! We are absolutely delighted to hear that you had such a positive experience with us. It's great to know that you found the room clean, the service excellent, and our reception staff polite and helpful.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to U-Tiny Boutique Hotel Suvarnabhumi Bangkok on your next visit.If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know!Warm regards,
The Management
U-Tiny Boutique Hotel Suvarnabhumi Bangkok