Always happy working here .. Happy working with Karin as marketing also with Candra - Ovik - Erik and all banquet team The Bride and Groom Happy All the guests happy with good food n good service Can’t wait to working here again Thanks to your hospitality
Hotelnya bersih dan nyaman, breakfastnya lumayan. Cuma air panasnya kurang panas, apalagi bandung dingin 😭 overall okay, tempatnya strategis. Dekat sama mal.
I booked for 2 nights and arrived around 4 PM. The check in process was smooth.
After that i took a nap and woke up at 6 PMby the noise of people chatting from the room besides me. Turns out it was their TV noise and clearly heard in my room. I straigth up called the front office and waited, no one came. 5 mins later i called again and no one came.
I stormed out to the front office because clearly no one cares met with the security. Instead of apologizing he said that he just about to checked. I was really upset and only after that they aware and tried to handled my situation.
Finally after long discourse i moved to another room and promised to be moved to bigger room the next day since that night it was a full booked night.
Moved to the new room, but it was a twin bed room merged into one (i reluctantly agreed, because my wife already said ok).
Next day moved to bigger room, i believe it was the suite found out in the morning that the sheet was no clean (picture 1). To top it off, the room accoustic was as bad as normal room. I stayed in the furthest room of the corridor, but they open the corridor window and let the road noise got in the building. I woke up by the noise of parking attendant whistle (the loud one).
Their suite has bathtub, but the hot water only warm. So when you want to take a long relaxing bath, the water became cold really quickly. My wife was asking for a shower cap, again i had to called twice to get it. Their service was really slow. I was too tired to complaint again, so better just pack my things and checked out from the hotel.
If you looking a place to relax and get a good rest, find another hotel.
DDesiThe things that needs to be improved is regarding the system that still kinda old & needs to be simplified such as the free parking system. The breakfast were quite varied, but most of the time some of the food station were empty and needs to be refill. The refill could take some time. Well that definitely has to be improved. The waiters/waitresses has to be aware when the food needs to be cooked immediately and refill on time before it really runs out
訪訪客The food was delicious, the location is in the mid of the city. The workers responded quickly about our needs. There are variety of food in the resto who is palatable. The slightly disturbing one are the unusable glass stairs. It looks good but thr management put some barrier on them because of the risk of falling. Good policy. Better change the stairs to a wooden block.
RRom OmarRoom was clean. All staffs were friendly. Breakfast choice good. Hotel in the center of busy Braga street. Good for walk /photo. Maintenance response to feedback was fast. Chocked basin was fixed after I returned to the room after lunch.
Last minute special request made to suprise my wife upon check-in was handled fast. Thank You very much👍👍👍
訪訪客The hotel is centrally located, but along a very busy road. The busy road is therefore the reason that the terrace is very noisy. You can't have a conversation with each other, there is so much noise. The rooms are very dark and noisy, but fairly clean. The fact that the swimming pool opens early in the morning is not a plus with screaming children. Breakfast is fine, not very special. An extra toaster is not a superfluous luxury. The waiting time for a toasted sandwich is very long. For the rest the food from the menu is fine. The friendliness at the reception strongly depends on who is there. In addition, we also had problems with the light that did not go out in the bedroom, but I do not have the illusion that this has already been resolved. Next visit in Bandung I would rethink visiting this hotel again.
訪訪客The rooms are clean, the service is friendly and very helpful. This hotel is good for its category. If you ask me will I come here again? the answer is of course yes. Tbh, I hope the restaurant will open for the next year. So, I don't need order for an online food only for breakfast. Thankyou, see u next trip Bandung.
訪訪客such a wonderful hotel, clean room and great services, location are strategic, nice building, clean toilet, good food, so many choices on breakfast, the receptionist os so kind to us, anyway this is the best hotel u can choose while stay in bandung