海格斯飯店

We very much enjoyed our stay with you. We booked a superior double and were allocated room 18. A little dated but great to have both a shower and a bath. Nice toiletries also. Bed comfortable but the weather was very hot so did not sleep well. Breakfast was very good also. If we had one complaint it would please put a handrail on the few staits leading to room 18. Very tricky to negotiate them with a new knee earlier this year. All in all would not hesitate to recommend Haigs.

Looking forward to a shower, but no good. Temperature was either scalding or freezing cold. We had a mysterious puddle form around the toilet at night, so we were paddling in this. Bedlinen didn't seem to be that clean. Won't be staying here again

Excellent Sunday Lunch, with very wide choice menu, delicious ingredients, beautifully cooked, presented well and served by very pleasant staff. All the little touches make such a difference. Every table occupied and easy to see regular customers.

Disgusting got into my own room and the bed was broken ... they put us into another room then the table was broken the towel rail I have pictures or dried up piss and the bathroom was absolutely disgraceful noone ever on reception to help you the place is full of mould when I went to ask for help with broken. Bed the lady was rude the cleaners should be sacked the rooms are covered in pee and dust .... the bed was that broken I had to sleep at the bottom of the bed

My wife & I paid extra & booked a "superior" room & whilst it was somewhat dated & a little scruffy it was okay, that is until we entered the bathroom. The shelf above the toilet & sink had partly collapsed & there was a half inch gap around it. Some tiles were cracked & the sealant around the sink & toilet where they met the floor had been applied extremely roughly, obviously not done by a tradesman as it was so shoddy. The toilet only half flushed, possibly there was a brick in the system to save water, but if so it didn't work because it had to be flushed twice on every use. The shower didn't work as it was lukewarm at best, despite pulling the separate cord to switch it on, so we had to use the bath. We decided to stay as the bedroom was adequate & the hotel has several eating establishments & convenience shops just around the corner, free parking & the wi-fi was okay. The first two nights were okay & it was quiet & we got a good nights sleep, but for the last two nights some people with dogs moved into the room next door & they were noisy, & someone moved into the room above us & whilst the person wasn't nosy, the floorboards creaked & we were woken up early both mornings by them. Throughout the hotel the doors banged - this could easily be solve by fitting soft closures to them. There were no coat hooks in the room, again easily solved in a few minutes. The hotel seems to get good reviews for the dining, of which we didn't partake, & it's such a shame as with a bit of attention (by tradesman not DIY owners) it could be made so much better as it is very well situated (only 5 minutes drive to the NCC. Having spent four nights here we moved to a Premier Inn just up the road & it was so, so much better.

Regular customers of this Hotel, but rather disappointed on our last visit for Sunday Lunch. Dispute over wine availability, which was dealt with. Service very slow, waited nearly 45mins for our Main Course. They seemed to be short staffed which was unusual.Still a pleasant place to visit.