雪樓飯店

We stayed here for our 5th wedding anniversary last weekend. It was our first trip away together since our little girl was born last year so it was extra special. The whole experience was amazing. The hotel staff looked after us very well and really helped us feel welcomed. The food in the restaurant was excellent and the cocktails were so good. The weather was also really good and the spa area felt extra relaxing with the wonderful views

I stayed at the Ice House midweek in August. The hotel and dinner was lovely. I ws there for my 40th birthday with my husband, leaving our two toddlers for the first time. Unfortunately I had such a negative experience when at the hotel's thermal suite that left me very upset. I was in the hot tub casually chatting to ladies in there. A member of staff came over asking us to keep our voices down as people were having treatments. This is totally unacceptable, we were chatting and laughing. It made me feel awful and very unwelcome. I left shortly after as the experience was so negative. A hot tub is a social place, people are going to talk and laugh, as they should. You also pay e25 extra per person to use the hotel's thermal suite. I was glad I was leaving that morning because of this encounter and I felt very upset leaving the hotel because of it. I was going to book a couple of nights for my mother's birthday, but wont be doing that now as I couldn't face another encounter like that again. I wouldn't recommend the hotel to others either for this reason. It's very disappointing and totally dampened the stay and the occasion I went for. I emailed the hotel TWICE to complain about this and was reassured management would contact me and nobody ever did. It's just not good enough.

Such a beautiful location and superb staff- everyone was so friendly and welcoming! Nothing was too much trouble. Loved Ballina. Great breakfast but dinner was disappointing/ would have had dinner a second evening but it fell short of expectations. Everything else was top rate.