沙努爾坎傑套房飯店 - 峇里島

Review: Disappointing Experience – Would Not Recommend The hotel is quite old and poorly maintained. Our rooms (we booked two) had visible signs of mold and were infested with mosquitoes. To make matters worse, one of the rooms was given a thin, flimsy duplicate key that broke in half—literally—as soon as we inserted it and turned it in the lock. The most frustrating part was the response from the hotel manager, Gita. Despite the key clearly being low quality and breaking through no fault of ours, he insisted (over the phone, because he was off shift and the staff on duty didn't have any authority) we pay Rp 80,000 for a replacement, citing the check-in form. However, the form made no mention of compensation for broken keys, and so we refused to pay. Overall, this was a very disappointing stay. I strongly recommend booking elsewhere. I'll let the picture speaks for itself.

Nasty and horrible place to stay. Everything is dirty and unmaintained. Room is moldy and smells.

不幸的是，我對這家住宿的體驗是災難性的，我感到有義務分享我的失望以警告其他人。 該酒店的照片和描述完全具有誤導性。抵達後，我發現住宿環境與照片完全不同，照片顯然是在別墅全新時拍攝的。該房產的當前狀況令人震驚——骯髒、失修、潮濕，整體狀況令人遺憾。 我決定第一天就離開，因為那裡的情況令人無法接受。當我聯繫工作人員要求退款時，我遭遇了完全不專業和冷漠的態度： • 工作人員故意避免溝通。 • 當他們回覆時，他們找藉口並將我轉到不同的投訴電話號碼，但這些電話號碼從未得到答复。 • 我大多數的電子郵件和訊息都被忽略了。 儘管我提供了照片誤導和服務品質低劣的證據，但我仍然沒有收到退款。除了對房產資訊進行虛假描述外，他們處理投訴的方式也極為不專業。 我想提醒任何考慮預訂此住宿的人要非常小心。如果您選擇留在這裡，請做好準備，因為現實可能與廣告宣傳的完全不同。這些照片已經過時，不能反映酒店的當前狀況。客戶服務毫無幫助，如果您遇到任何問題，您可能會遭遇和我一樣的冷漠態度。 我的建議是：仔細檢查評論，核實最新的照片，並仔細考慮是否願意冒著金錢和心安的風險。我希望你能避免遭遇跟我一樣的經驗。