阿斯頓坎古海灘度假村的評論

住宿方回覆: 尊敬的尊貴客人 感謝您與我們分享您的回饋。我們很高興聽到您發現我們的飯店位置優越，並且您對住宿期間提供的服務感到滿意。我們特別高興您男友的生日驚喜成功了！ 不過，對於您房間隔音帶來的不便，我們深表歉意。確保客人的舒適和休息對我們來說非常重要，我們很遺憾您因噪音幹擾而睡不好覺。 請放心，我們會考慮您的回饋，努力改善我們的設施並增強客人的體驗。 感謝您選擇與我們一起慶祝，我們希望有機會歡迎您回來，讓您在未來享受更輕鬆的住宿。 此致， 古斯蒂·卡亞寧拉特 總經理

住宿方回覆: Dear Valuable Guest,Thank you for sharing your experience with us. It seems there was a miscommunication between you and our staff, as we ensure that our team is not money-oriented. However, we deeply regret the inconvenience you faced, and we will thoroughly investigate this case.Kindly provide us with your name, booking number, and period of stay so we can track and follow up on this situation in detail.We are committed to delivering the best service and hope to resolve this issue as quickly as possible.Warm Regards,Gusti CayaningratGeneral Manager

住宿方回覆: 尊敬的貴賓， 感謝您與我們分享您的正面回饋！我們很高興聽到您喜歡我們酒店的優越位置，在同一條街上提供您所需的一切餐飲、娛樂和休閒設施。很高興您發現我們的早餐很豐富，並且您喜歡頂樓的設施，包括游泳池和餐廳。 我們很高興您利用我們的大廳酒吧和一樓的冰淇淋屋，增加您的整體體驗。由於靠近海灘，我們致力於為客人提供方便、愉快的住宿體驗。 感謝您推薦我們！如果您有任何需要強調的具體方面，或者您對下次住宿有任何偏好，請隨時告訴我們。我們期待您的再次光臨。 溫暖的問候， 古斯蒂·卡亞寧拉特 總經理

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your overall experience at our hotel satisfactory, especially considering your extensive stays in various accommodations across Canggu. However, we're truly sorry to learn about the inconvenience you faced due to the lack of soundproofing in the room you stayed in, which resulted in disturbances from neighboring guests. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our facilities and services to ensure a more pleasant stay for our guests in the future.We appreciate your support and hope to have the opportunity to welcome you back again, providing you with a flawless experience.Warm regards,Gusti CayaningratGeneral Manager

住宿方回覆: Dear Valuable Guest ,We are very sorry to hear about your disappointing experience during your recent stay with us. We take our guests' feedback seriously, and we are working to address the issues you have raised.We apologize for the problems with hygiene and the damp smell in the room, as well as the presence of mosquitoes. We have taken immediate action to improve our housekeeping standards and to ensure that our rooms are clean, fresh and comfortable for all guests. We are also working with a pest control company to eradicate the mosquito issue.We are glad to hear that you enjoyed the view of the ocean from our rooftop, and we apologize for any inconvenience caused by the strong smell in the room. We have investigated this issue and taken steps to improve our room facilities to ensure that our guests have a comfortable and enjoyable stay.Once again, we apologize for the problems you encountered during your stay with us. We hope that you will give us another chance in the future to provide you with a better experience.Best regards,

住宿方回覆: 尊敬的貴賓，感謝您在阿斯頓倉古海灘度假村度過假期並在本論壇留下如此溫馨的評論。我很高興通讀並了解您在我們這裡的體驗。沒有什麼比知道我們的客人離開我們的度假村時對他們留下的美好回憶更令人鼓舞的了。我希望不久我們就會有幸歡迎您回來。祝好，Gusti CayaningratGeneral Manager

住宿方回覆: Dear EffieSi,Thank you for your kind words and positive feedback. We're delighted to hear that you had a very good and cost-effective experience during your stay with us. It's wonderful to know that you found the room spacious, complete with a small balcony for added comfort.We're especially pleased that you enjoyed the breakfast bar with its direct views of the beach. Providing our guests with a memorable and pleasant experience is our top priority, and your comments affirm that we're on the right track.If you have any further comments or if there's anything more we can do to enhance your future stays, please do not hesitate to let us know. We look forward to hosting you again.Best Regards,Gusti CayaningratGeneral Manager

住宿方回覆: 親愛的客人，非常感謝您一直以來的信任並選擇第三次入住我們酒店！我們很高興聽到您喜歡美味的食物、精選的早餐以及乾淨舒適的房間。我們也很高興得知，我們靠近巴圖博隆海灘 (Batu Bolong Beach) 的設施和優越的地理位置使您的住宿更加特別。您的友善評價對我們來說意義重大，我們迫不及待地歡迎您再次光臨 Aston Canggu Beach Resort，享受另一次難忘的體驗。誠摯的問候，Gusti Cayaningrat 總經理

住宿方回覆: Dear Rhino76,Thank you for staying with us at Aston Canggu Beach Resort and for sharing your feedback.We’re glad to know that you enjoyed our location, the cleanliness of our rooms, and the friendliness of our staff.Regarding your experience after dining with us, we are truly sorry to hear about that. Please allow us to share that all of our food is prepared with hygiene and safety standards. However, it might be possible that certain ingredients may not have been suitable for your body condition. Moving forward, we will provide additional training for our staff to pay more attention to guest preferences and needs, especially related to food ingredients.We highly appreciate your feedback, as it helps us to improve our service for a better guest experience in the future.We hope to have another opportunity to welcome you back.Warm Regards,Gusti CayaningratGeneral Manager

住宿方回覆: 親愛的 Van06，感謝您與我們分享您的奇妙體驗！我們很高興聽到您在入住期間喜歡我們便利的地理位置、我們員工的熱情款待以及周到的服務。很高興我們能讓您在 Canggu 的旅程成為難忘的回憶。我們非常感謝您的善意評價與推薦，期待您下次來峇裡島時再次光臨！誠摯的問候，Gusti Cayaningrat 總經理

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your experience at Aston Canggu Beach Resort.We are delighted to hear that you enjoyed our location, the fabulous breakfast, clean pool, and the beautiful lagoon view from your room. Your perfect scores for surroundings, amenities, cleanliness, and service truly motivate our team.Regarding the noise from the nearby nightlife, we sincerely apologize for any inconvenience caused. As part of our action plan, we have been continuously offering quieter rooms located away from the street upon request and have also provided complimentary earplugs to enhance our guests' comfort. Canggu is a vibrant and popular destination, and we are doing our best to balance the lively surroundings with a relaxing stay experience.We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future.Warm regards,Gusti CayaningratGeneral Manager

住宿方回覆: 親愛的客人，感謝您選擇入住我們的酒店並分享如此詳細的入住體驗。我們很高興聽到我們的團隊能夠提前滿足您的床位要求，並且您發現入住過程順利且令人放心。很高興得知您喜歡寬敞的房間、便利的設施以及我們員工的熱情款待。您的意見對我們非常寶貴，我們一定會與我們的團隊一起審查這些問題，以確保所有客人都能享受到更舒適的體驗。我們非常感謝您的好評，並期待將來再次歡迎您來到 Canggu！

住宿方回覆: 尊敬的客人，感謝您分享如此精彩的評論！我們很高興聽到您喜歡您的住宿，尤其是我們的清潔環境、多樣化的早餐供應以及令人驚嘆的海景。很高興得知各種美食和特殊服務，如大廳的茶水服務和房間內的可持續玻璃水瓶，使您的體驗更加愉快。我們希望您能再次光臨 Aston Canggu Beach Resort，享受另一次難忘的住宿體驗。

住宿方回覆: 親愛的 Allychia，感謝您與我們分享您的回饋。我們很高興聽到您讚賞我們的服務和員工的熱情款待。我們也很高興得知您覺得我們的位置很方便，尤其是附近有海灘。我們理解您對度假村狀況的評價，並感謝您的看法。您的回饋非常寶貴，因為我們會持續提升客人的體驗。我們希望未來能再次歡迎您光臨 Aston Canggu Beach Resort。誠摯的問候，Gusti Cayaningrat 總經理