馨樂庭峇里島貝拉瓦海灘公寓飯店的評論

住宿方回覆: Dear Melindaxiaojie,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our facilities, breakfast, and the rooftop infinity pool, along with the stunning views and atmosphere.It’s wonderful to know that our team was able to assist you with the dolphin tour and that you had a great experience with the agency. We strive to provide memorable experiences for our guests, and your feedback truly reflects that.We appreciate your recommendation and look forward to welcoming you back to Citadines Berawa Beach Bali in the future!Warm regards,ManagementsCitadines Berawa Beach Bali

住宿方回覆: Dear Guest,Thank you for your kind review. We’re delighted to hear that you were satisfied with our facilities, cleanliness, bright environment, and the friendly service provided by our team.Your positive feedback motivates us to continue delivering exceptional experiences for our guests. We look forward to welcoming you back for another enjoyable stay.Warm regards,DwipayanaGuest Service Manager

住宿方回覆: Dear JosephPrice01,We are so glad to hear that your stay at the hotel was such a fantastic experience! It’s wonderful to know that the facilities were so comprehensive and that the environment contributed positively to your stay. It’s also great to hear that the front desk staff were enthusiastic and made a great impression on you. A delicious breakfast can really set the tone for the day, so I’m pleased that you enjoyed that as well. Your satisfaction and enjoyment of your Bali trip mean a lot to us. We’re already looking forward to welcoming you back for your next visit and ensuring that your future stay is just as memorable. Thank you for sharing your positive feedback! Warm regards, Citadines Management

住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We’re delighted to know that you appreciated the hotel’s convenient location, the quality of service, and the warm hospitality of our staff, as well as the overall completeness of our facilities.However, we sincerely apologize for the issue with the damp odor in your room. Even though we moved you to a higher-floor room, we regret that the issue persisted. Please rest assured that we will conduct a thorough inspection and take immediate steps to address this matter to ensure a more comfortable stay for our guests.Regarding the gym, we apologize for the inconvenience caused by the malfunctioning equipment. The elliptical machine has already been reported for repair, and we are committed to enhancing the fitness center to better meet guest expectations.We also regret that the room cleanliness did not meet your expectations. Your feedback is invaluable, and we will reinforce our cleaning standards and inspection processes to ensure a spotless and comfortable environment for all guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.Best regards,DwipayanaGuest Service Manager

住宿方回覆: Dear Anthony, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the beautiful infinity pool, found our accommodations clean and comfortable, and appreciated the well-equipped kitchen. It’s great to know the proximity to Finns Beach Club was convenient for you. We look forward to hosting you again in the future!Warm regards, Citadines Management

住宿方回覆: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Citadines Berawa Beach Bali. We are delighted to hear that you had a delightful stay and felt at home-away-from-home during your time with us.It is our utmost priority to meet and exceed our guests' expectations in terms of service and quality standards, and we are thrilled to know that we were able to do so for you. Your positive feedback serves as a great motivation for our team to continuously improve and provide even better service to our valued residents.We truly appreciate your patronage and we would be honored to welcome you back to any of our serviced residences in the future. Please do not hesitate to reach out to us if there is anything we can assist you with.Once again, thank you for choosing Citadines Berawa Beach Bali. We look forward to hosting you again soon!Warm regards,Citadines Management

住宿方回覆: Dear Rutianya,Thank you for sharing your wonderful experience at Citadines Berawa Beach Bali. We are delighted to know that you enjoyed our convenient location, with the pool bars nearby within walking distance, and our excellent service.We also greatly appreciate your kind mention of our team's attention and respect towards Chinese New Year. Providing thoughtful and memorable experiences for every guest is our priority, and we’re glad you felt warmly welcomed.We look forward to serving you again on your next visit to Bali.Wishing you all the best,DwipayanaGuest Service Manager

住宿方回覆: Dear Guest,Thank you for your kind words and for taking the time to share your experience at Citadines Berawa Beach Bali. We are delighted to hear that you had a delightful stay and felt at home-away-from-home during your time with us.It is our utmost priority to meet and exceed our guests' expectations in terms of service and quality standards, and we are thrilled to know that we were able to do so for you. Your positive feedback serves as a great motivation for our team to continuously improve and provide even better service to our valued residents.We truly appreciate your patronage and we would be honored to welcome you back to any of our serviced residences in the future. Please do not hesitate to reach out to us if there is anything we can assist you with.Once again, thank you for choosing Citadines Berawa Beach Bali. We look forward to hosting you again soon!Warm regards,Citadines Management

住宿方回覆: 尊敬的客人，感謝您的美言以及抽出時間分享您在Citadines Berawa Beach Bali的體驗。我們很高興聽到您的美好住宿體驗，並且在我們這裏的時光中感受到了家的温馨氛圍。我們始終將滿足並超越客人在服務和質量標準方面的期望作為我們的首要任務，能夠為您做到這一點我們感到非常高興。您的積極反饋對我們的團隊來説是極大的鼓勵，激勵我們不斷提高，為我們尊貴的客人提供更好的服務。我們真誠感謝您的惠顧，並將很榮幸地歡迎您再次光臨我們的任何一家服務式住宅。如果您需要任何幫助，請隨時聯繫我們。再次感謝您選擇Citadines Berawa Beach Bali。我們期待着很快再次為您服務！誠摯問候，Citadines管理團隊

住宿方回覆: 親愛的馬裡君， 感謝您的美言並花時間分享您在峇裡島 Citadines Berawa Beach 的體驗。 我們很高興聽到您在我們酒店過得愉快。我們努力為所有客人提供舒適、愉快的體驗，我們很高興能夠滿足您的期望。我們感謝您的回饋，並希望將來有機會再次接待您。 再次感謝您選擇峇裡島馨樂庭貝拉瓦海灘服務公寓。我們期待很快再次接待您！ 溫暖的問候， 馨樂庭管理

住宿方回覆: 尊敬的客人， 感謝您向我們反映您在住宿期間遇到的問題。我們對造成的任何不便表示歉意。感謝您對我們的員工以及攜程網提供的售後服務的好評。我們已註意到您的疑慮並將立即解決。您的回饋對我們很有價值，我們希望將來有機會為您提供更好的服務。 真摯地， 馨樂庭管理

住宿方回覆: Dear Hon Kwan, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our clean facilities, convenient location near Finns Beach Club, and the Sky Pool. We also appreciate your comments about the gym; we’re always looking for ways to improve. It’s wonderful to know you had a relaxing experience in our spa. We hope to welcome you back soon for another enjoyable stay!Warm regards, Citadines Management

住宿方回覆: 尊敬的客人，感謝您抽出寶貴時間分享您的反饋。我們對您在入住期間遇到的不適和不便深感遺憾，並真誠地道歉。在Citadines，我們始終堅持最高的服務標準，絕不容忍任何形式的歧視。對於您提到的保安和服務問題，我們非常重視，並將進行徹底調查，以適當處理這些問題。我們也為服務中的任何延誤和表現出的不耐煩表示歉意。您關於我們處理請求和位置便利性的意見已經記錄在案，我們將努力在這些方面進行改進。您的經歷並不反映我們所追求的服務水平，我們致力於確保所有客人都感到受歡迎和重視。希望您能再給我們一次機會，以恢復您對我們服務的信任。再次感謝您的反饋。此致，Citadines管理層