烏佈德阿摩拉精品別墅的評論

住宿方回覆: Dear Valued Guest,Warmest greetings from Amora Ubud Boutique Villas – “A Temple of Love”Thank you for sharing your feedback with us. We truly regret to hear that your stay did not meet your expectations.Please accept our sincere apologies regarding the cleanliness issues you experienced, especially the condition of your private pool and towels. This is certainly not the standard we strive to maintain. We are also very sorry to learn that your request for towel replacement was not followed through promptly—this is a clear lapse in our service, and we fully understand your disappointment.Your comments have been shared with our housekeeping and front office teams for immediate review and corrective action, to ensure that such matters are handled with greater care and urgency moving forward.We are, however, grateful to know that you found our staff friendly and enjoyed the breakfast. Your kind acknowledgment means a lot to us, even amidst your concerns.Once again, we deeply apologize for the inconvenience caused. We truly hope to have another opportunity to restore your confidence and provide you with the comfortable and seamless experience that we are known for.With warm regards,Alit TenayaGeneral ManagerAmora Ubud Boutique Villas

住宿方回覆: 親愛的客人：非常感謝您分享您的回饋！我們很高興得知您喜歡我們酒店的地理位置、景色、早餐，尤其對我們團隊的服務感到滿意。我們非常感謝您關於502號別墅增設有頂棚戶外區域​​的建議，這確實是一個絕妙的想法，我們一定會將其反饋給管理團隊，以便日後改進。我們期待您再次光臨，享受又一次在自然環繞中放鬆身心的假期。此致，總經理 Alit Tenaya

住宿方回覆: Dear Mr. Dominic, Thank you very much for taking the time to share such detailed feedback. We’re truly happy to hear that you enjoyed the view, the room’s design, and especially our team’s service. At the same time, we’re very sorry to learn about the discomfort and frustration you experienced during your stay, particularly regarding the bathroom layout and local transportation.Please allow us to clarify that, unfortunately, online taxis in Ubud are restricted by local community regulations , a situation that affects all properties in the area, not just ours. We completely understand how inconvenient this can be and truly regret that it impacted your experience. Our team always aims to assist guests as best as possible within these limitations, and your feedback will help us improve communication and find better alternatives for our future guests.We sincerely appreciate your comments about the amenities and facilities; we’ll share these with our management for review and potential improvements. Thank you again for staying with us and for your honest review . We hope to have another opportunity to provide you with a more seamless and enjoyable experience in the future.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Sun, Warmest greeting from Amora Ubud Boutique Villas " A temple of love" Thank you for sharing your feedback with us.We sincerely apologize for the condition of the sheets and duvet cover upon your arrival. This is certainly not the standard we strive to provide, and we have shared your comments with our housekeeping team to ensure this does not happen again.Regarding transportation access, we appreciate you highlighting this point. As ride-sharing vehicles are restricted from entering the hotel entrance, guests using private cars or chauffeur services may find access more convenient. Our team is always happy to assist with arranging transportation or providing guidance in advance.Thank you again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back for a much improved experience.Best Regards, Alit TenayaGeneral Manager Amora Ubud Boutique Villas

住宿方回覆: 尊敬的李先生：您好！我們是阿莫拉烏布精品別墅酒店（Amora Ubud Boutique Villas），「愛的殿堂」。非常感謝您的讚美之詞！我們很高興得知您在這裡度過了愉快的時光，我們毗鄰坎普漢山脊步道（Campuhan Ridge Walk）的優越位置也為您的體驗增添了光彩。得知您下次來烏布還會選擇入住我們飯店，我們倍感榮幸。我們期待著您的再次光臨，為您帶來另一個輕鬆難忘的住宿體驗！此致，總經理 Alit Tenaya

住宿方回覆: Dear Mr. Ziwen, Warmest greeting from Amora Ubud Boutique Villas " A temple of love"Thank you for taking the time to share your experience. We’re so glad you enjoyed our new property and the rainforest-inspired design, it’s wonderful to know the atmosphere resonated with you. We appreciate your feedback regarding parking and the outdoor stone bathtub. Your comments help us identify areas where we can improve comfort and practicality for our guests. We’ll be sure to review this with our team, and we hope to have the pleasure of welcoming you back again soon.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Haibo Tang,Warmest greetings from Amora Ubud Boutique Villas – “A Temple of Love”Thank you for sharing your feedback with us.We are delighted to hear that you enjoyed the beautiful views surrounding our property, as this is one of the highlights we aim to offer for a truly memorable stay.We also appreciate your comments regarding our location and transportation access. As our villa is tucked away in a peaceful and secluded area of Ubud, it may sometimes be less accessible for external taxis. However, please rest assured that our team is always happy to assist in arranging reliable transportation with reasonable pricing to ensure your journeys are smooth and convenient.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more seamless experience in the future.With warm regards,Alit TenayaGeneral Manager Amora Ubud Boutique Villas

住宿方回覆: 尊敬的吳先生/小姐：您好！我們是阿莫拉烏布精品別墅飯店，「愛的殿堂」。感謝您抽出寶貴時間分享您的詳細回饋。我們非常重視您的意見，並很高興得知您喜歡我們酒店獨特的自然叢林環境和可欣賞森林景色的私人泳池，這些的確是我們酒店魅力的一部分。對於您入住期間某些方面未能達到您的預期，特別是服務、設施和清潔方面，我們深表歉意。我們已將您的回饋轉達給我們的管理團隊和客房服務團隊，我們將持續努力提升服務標準。由於我們的飯店位於山地叢林環境中，有時難免會有昆蟲出現。但是，我們感謝您提出的關於驅蚊劑的建議，我們將對此進行改進，以提升客人的舒適度。關於交通方面，出於安全和便利性的考慮，考慮到我們酒店的地理位置和路況，目前我們為客人安排交通。如果這項政策給您的入住期間帶來了任何不便或誤解，我們深感抱歉。再次感謝您的寶貴回饋。我們希望您未來有機會再次光臨，並為您提供更舒適愉悅的入住體驗。此致，敬禮！ Alit Tenaya 總經理 阿莫拉烏布精品別墅

住宿方回覆: Dear Ms. Fiona, Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you for taking the time to share your experience with us.We’re glad to hear that you enjoyed your overall stay and appreciated the kindness and assistance of our staff, including the pre-arrival communication via WhatsApp. It’s great to know that you found the hotel room comfortable and your experience positive.We also appreciate your honest feedback regarding the public areas and spa. Your comments are valuable and will help us in our ongoing efforts to enhance our facilities and services.Regarding transportation, we agree that Bali’s road conditions can be challenging at times, and we always encourage our guests to use our shuttle service or pre-arranged transport to make their journeys easier.We hope to welcome you back again soon for another great stay.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: 親愛的林先生：感謝您選擇我們飯店作為您的蜜月旅行目的地，並分享您的入住體驗。我們很高興得知您對我們的服務和整體入住體驗感到滿意。同時，對於私人泳池的清潔問題，我們深感抱歉。請您放心，我們非常重視此事，並已著手改善服務標準，以確保所有賓客都能享受到潔淨舒適的環境。我們衷心感謝您的讚揚，並期待在不久的將來再次歡迎您光臨，為您提供更加美好的體驗。此致，總經理 Alit Tenaya

住宿方回覆: 尊敬的Sembabich先生/女士：感谢您抽出宝贵时间与我们分享您的入住体验。我们很高兴得知您此次短暂入住愉快，并且觉得我们酒店的地理位置便利，符合您的旅行计划。我们非常高兴您对房间的清洁度、酒吧、泳池和行李寄存等设施以及我们团队的周到服务感到满意。我们衷心感谢您的宝贵反馈，并期待您未来再次光临，享受更长的假期！此致，总经理 Alit Tenaya

住宿方回覆: Dear Valued Customer, Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re glad to hear you enjoyed the unique charm of our private villas and that you had a great time with the floating breakfast experience—especially with the bamboo basket for those picture-perfect moments! Your kind words about our team’s helpfulness are truly appreciated and will be shared with them.We also appreciate your comments regarding the facilities and bathrobe condition. Please rest assured we are in the process of refreshing some of our amenities to ensure a more comfortable experience for our guests.Regarding transportation, we understand the location can be a bit challenging for some drivers. We always encourage guests to use our complimentary shuttle service to reach nearby pickup points more easily, and we’re happy it helped make things more convenient for you.Thank you once again, and we hope to welcome you back soon for an even better stay.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Wong, Warmest greeting from Amora Ubud Boutique Villas "A temple of love". Thank you very much for your kind words. We are delighted to know that you had a comfortable stay and enjoyed your honeymoon at Amora Ubud.It was truly our pleasure to be part of such a special occasion. We wish you both a lifetime of love, happiness, and beautiful moments together.Warmest regards,Alit TenayaGeneral Manager Amora Ubud Boutique Villas

住宿方回覆: Dear Mr/s. Arding, Dear Valued Guest,Thank you for taking the time to share your experience with us.I’m truly sorry to hear that your stay did not meet your expectations and that several aspects of your visit left you disappointed. Please accept my sincere apologies for the inconveniences you encountered, particularly regarding the room design, cleanliness, and service inconsistencies.We value every guest's feedback, especially when it helps us identify areas where we need to improve. Your comments about the in-room facilities, the layout, and the pool maintenance have been noted and shared with the relevant departments for immediate review. Cleanliness and comfort are top priorities for us, and we regret that we did not deliver on that promise during your stay.Regarding the mineral water and airport transfer pricing issue, I apologize for the confusion and for any impression that may have caused discomfort. This is not the experience we want any guest to have, and I assure you we are taking steps to ensure transparency and better communication with our guests in the future.On a positive note, I'm glad to hear that you found our staff friendly and enjoyed the pizza at our restaurant. Despite your overall dissatisfaction, we truly hope you will consider giving us another opportunity in the future to provide the level of comfort and service that our guests deserve.Warm regards,Alit TenayaGeneral Manager