烏佈德阿摩拉精品別墅的評論

住宿方回覆: Dear Ms. Fiona, Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you for taking the time to share your experience with us.We’re glad to hear that you enjoyed your overall stay and appreciated the kindness and assistance of our staff, including the pre-arrival communication via WhatsApp. It’s great to know that you found the hotel room comfortable and your experience positive.We also appreciate your honest feedback regarding the public areas and spa. Your comments are valuable and will help us in our ongoing efforts to enhance our facilities and services.Regarding transportation, we agree that Bali’s road conditions can be challenging at times, and we always encourage our guests to use our shuttle service or pre-arranged transport to make their journeys easier.We hope to welcome you back again soon for another great stay.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Valued Customer, Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re glad to hear you enjoyed the unique charm of our private villas and that you had a great time with the floating breakfast experience—especially with the bamboo basket for those picture-perfect moments! Your kind words about our team’s helpfulness are truly appreciated and will be shared with them.We also appreciate your comments regarding the facilities and bathrobe condition. Please rest assured we are in the process of refreshing some of our amenities to ensure a more comfortable experience for our guests.Regarding transportation, we understand the location can be a bit challenging for some drivers. We always encourage guests to use our complimentary shuttle service to reach nearby pickup points more easily, and we’re happy it helped make things more convenient for you.Thank you once again, and we hope to welcome you back soon for an even better stay.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Arding, Dear Valued Guest,Thank you for taking the time to share your experience with us.I’m truly sorry to hear that your stay did not meet your expectations and that several aspects of your visit left you disappointed. Please accept my sincere apologies for the inconveniences you encountered, particularly regarding the room design, cleanliness, and service inconsistencies.We value every guest's feedback, especially when it helps us identify areas where we need to improve. Your comments about the in-room facilities, the layout, and the pool maintenance have been noted and shared with the relevant departments for immediate review. Cleanliness and comfort are top priorities for us, and we regret that we did not deliver on that promise during your stay.Regarding the mineral water and airport transfer pricing issue, I apologize for the confusion and for any impression that may have caused discomfort. This is not the experience we want any guest to have, and I assure you we are taking steps to ensure transparency and better communication with our guests in the future.On a positive note, I'm glad to hear that you found our staff friendly and enjoyed the pizza at our restaurant. Despite your overall dissatisfaction, we truly hope you will consider giving us another opportunity in the future to provide the level of comfort and service that our guests deserve.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Our Valued Guest, Thank you so much for your wonderful feedback!We’re thrilled to know that you had an excellent experience with our service. Your kind words about our team member’s helpfulness—especially carrying the 20kg box on the shoulder—will surely make his day! We’re very proud to have such dedicated staff who go the extra mile to assist our guests.It’s also lovely to hear that you appreciated the cleanliness and comfort of your room, as well as the tranquil surroundings. While our peaceful location offers a restful retreat, we understand it may require transportation for easier access to the nearby restaurants and attractions. Our team is always happy to assist with arranging transport to make your stay more convenient.We hope to welcome you back again soon for another relaxing escape!Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s, Dy1x, Thank you so much for sharing your experience with us! We’re truly delighted to hear that your short stay left such a lasting impression. It means a lot to know that our team’s enthusiasm, attention to service, and communication helped make your visit smooth and enjoyable.We’re glad you appreciated the room decor, the facilities, and the value for money. Your compliments about our restaurant and team — especially their dish recommendations — are incredibly rewarding to hear. We’ll be sure to pass on your kind words to the restaurant staff, who will be thrilled to know they made such a positive impact.It’s also great to hear you found the location convenient and enjoyed the nearby hiking route and motorcycle rental service. We hope your next visit will allow you to stay longer so you can explore and enjoy even more.Looking forward to welcoming you back soon!Warm regards,Alit TenayaGeneral Manager,

住宿方回覆: Dear Mr/s. AA1202,Thank you for taking the time to share your recent experience with us.I'm delighted to hear that you enjoyed the peaceful atmosphere of our hotel and found it a perfect place to unwind. It's also wonderful to know that our team’s warm hospitality and our complimentary morning yoga added to your overall satisfaction.We understand that our secluded location may require a bit of extra planning for transportation. However, we believe this serenity is part of the charm that makes a stay with us truly relaxing. Our team is always happy to assist with transportation arrangements to ensure your convenience.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Our Valued Guest, Dear Valued Guest,Thank you so much for your kind words!We’re delighted to hear that you found your stay in Ubud both comfortable and great value for money. It truly means a lot to know that you enjoyed your time with us and that you’re already planning to return!We look forward to welcoming you back for another memorable and relaxing stay.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr. Kevin Lim, Thank you for choosing us for your honeymoon and for sharing your feedback.We’re delighted to hear that you enjoyed our service and overall experience during your stay. At the same time, we sincerely apologize for the cleanliness issue with the private pool. Please know that we take this very seriously and are already working to improve our standards to ensure a spotless and enjoyable environment for all our guests.We truly appreciate your kind words and hope to welcome you back for an even better experience in the near future.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Sembabich, Thank you for taking the time to share your experience with us.We’re glad to hear that you enjoyed your short stay and found our location convenient for your travel plans. It’s wonderful to know that you appreciated the cleanliness of the room, the facilities like the bar, pool, and luggage storage, as well as the polite service from our team.Your kind feedback is truly appreciated, and we hope to welcome you back for a longer stay in the future!Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr. Ahmed, Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you enjoyed your stay, especially the cleanliness of the villa and the wonderful facilities. It's also heartening to know that our reception team made a great impression—and a special thank you for recognizing Justin’s exceptional service. We'll be sure to share your lovely feedback with him and the entire team.We look forward to welcoming you back for another memorable stay in the near future.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Sunil, Thank you for sharing your experience with us. First and foremost, I would like to sincerely apologize for the distress you experienced during your stay, particularly on the evening of February 10th.We deeply regret that our response during the landslide incident did not meet your expectations. While natural events like these are unfortunately beyond our control, we understand that the way we respond to such challenges makes a significant difference to our guests’ comfort and sense of security. I’m truly sorry to hear that you felt unsupported at a time when empathy and assistance were most needed.Please rest assured that we take your feedback very seriously. We are currently reviewing our emergency procedures and communication protocols to ensure that our team is better prepared to respond proactively and with greater compassion in such unforeseen situations. Your suggestion regarding improved protocols is very much appreciated and will be used to help us serve our guests better in the future.On a more positive note, I’m glad to hear that you enjoyed the food during your stay. We hope to have the opportunity to welcome you back in better circumstances, where we can provide the level of hospitality you rightfully expect and deserve.Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Shawn, Warmest greeting from Amora Ubud Boutique Villas " A temple of Love "Thank you for your kind review! We're delighted to hear you enjoyed our service, the beautiful view, and the private swimming pool. It was our pleasure to have you as our guest, and we look forward to welcoming you back again soon!Best Regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Doctor Mueen Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience with us and consider our place the best in Ubud—that truly means a lot!It's fantastic to know you enjoyed the spa, our range of activities, and of course, the amazing views. We're also happy that our team’s friendliness and helpfulness made your stay even more special.We hope to welcome you back again soon for another memorable stay!Warm regards,Alit TenayaGeneral Manager

住宿方回覆: Dear Mr/s. Mareike, Warmest greeting from Amora Ubud Boutique Villas " A Temple of Love "Thank you for your kind words! We’re so glad you enjoyed the peaceful location, our delicious breakfast, and the friendly service from our team.It’s wonderful to hear that our front desk was able to assist you with transportation and scooter rentals — we always aim to make your stay as smooth and enjoyable as possible.We hope to welcome you back to Ubud again soon!Best Regards,Alit Tenaya General Manager