藍夢島巴圖卡朗水療度假村的評論

住宿方回覆: 得知您覺得房間維護良好、舒適宜人，淋浴和浴缸符合您的預期，我們感到非常榮幸。我們衷心感謝您對我們團隊服務的讚揚，也很高興您認為我們的單點早餐是您吃過最好的早餐之一——這對我們意義非凡。感謝您提及山坡通道。雖然坡度是我們天然懸崖環境的一部分，但我們很高興高爾夫球車在您入住期間為您提供了額外的舒適和便利。我們真誠地感謝您的推薦，並期待在不久的將來再次歡迎您的光臨。

住宿方回覆: Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your stay did not meet your expectations, and we truly appreciate you bringing these concerns to our attention. We regret that you found the dining experience and hygiene not fully satisfactory. While we do our best to maintain a clean and comfortable environment in our tropical island setting, we understand that insects can be a concern for some guests, and we will continue working with our housekeeping and maintenance teams to improve this area. Regarding the check-out time, we understand your disappointment. Our 10:00 am check-out allows our team enough time to prepare the rooms to the proper standard for incoming guests. However, we never want guests to feel rushed, and we are sorry if this was your experience. Early check-in or late check-out is always accommodated when availability permits. We are pleased to know you enjoyed the breakfast area and the flexibility of the breakfast selections. Thank you once again for choosing your stay with us.

住宿方回覆: Thank you for taking the time to share such detailed feedback. We are truly sorry to learn about your experience and sincerely apologize for the disappointment and frustration you encountered during what should have been a special and memorable celebration for you and your friend. With regard to the birthday arrangement, we would like to clarify that our Reservations team had responded to your message to inform you that special setup requests are normally required at least one day prior to arrival, and that the flower bath is typically prepared during the evening turndown service. However, as a gesture of goodwill for your last-minute request, our team made the effort to prepare the flower bath during turndown starting from 5:00 PM. As the bathtub water is designed to remain filled for a limited time (approximately two hours), and you returned to the resort later in the evening, the water had unfortunately drained by the time you arrived. We also confirmed that the flower bath charge was removed from your bill during check-out. Cleanlines is a top priority for us, and we take your comments very seriuosly. While we maintain our standards through daily checks and monitoring systems across all departments. This matter has been escalated to our management and housekeeping teams for immediate review and corrective action. While we are glad that you were able to enjoy the view and some of the facilities, we acknowledge that these positives do not outweigh the overall experience you described. Thank you for bringing these matters to our attention, which helps us improve.

住宿方回覆: Thank you for sharing your feedback with us. While we are disappointed to hear that your stay did not meet your expectations, we appreciate you taking the time to let us know about your experience. We regret that our pool operating hours were not convenient for you. The main pool area is also our dinner venue in the evening, and our team requires time to set it up to ensure a smooth and enjoyable dining experience for guests. Regarding check-in and check-out times, these follow industry standards and allow our housekeeping team enough time to prepare the villas to the level of cleanliness and comfort we aim to provide. That said, we always try to accommodate early check-ins or late check-outs whenever availability allows. We are sorry to hear that you felt the overall experience did not reflect the value you expected. Thank you once again for your feedback. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay.

住宿方回覆: Thank you so much for your wonderful feedback. We are thrilled to hear that you had such an amazing stay with us and that you didn’t want to leave, that is truly one of the best compliments we can receive. It’s wonderful to know that you enjoyed our friendly team, the stunning surroundings, and our convenient location. We’re also very happy that you loved the breakfast, especially the fresh produce from our own garden, something we take great pride in. Thank you once again for choosing Batu Karang Lembongan Resort & Spa. We sincerely hope to welcome you back for another unforgettable stay.

住宿方回覆: 感謝您抽空分享您的入住體驗。我們很高興得知您入住愉快，尤其讚賞您入住的一臥室別墅的迷人景色和戶外浴缸，這些貼心之處為您的體驗錦上添花。我們也衷心感謝您對我們團隊的讚揚；他們一定會非常高興聽到您的回饋。此外，對於頂層無邊際泳池附近異味造成您的不便，我們深感抱歉。這絕非我們力求提供的體驗，我們正在積極與維修團隊一起調查此事，確保盡快解決。我們希望這不會影響您再次光臨，並期待您的再次光臨。

住宿方回覆: 很高興得知您入住愉快，尤其喜歡可以俯瞰大海的露台景色，這的確是此行體驗中非常特別的一部分。我們也很榮幸聽到您對我們餐廳的讚揚，我們的廚師團隊得知他們的工作給您留下瞭如此深刻的印象，一定會感到非常欣慰。感謝您的推薦，我們期待您下次光臨峇都卡朗！

住宿方回覆: 感謝您抽空分享您的回饋。我們非常感謝您選擇入住我們飯店，並很高興聽到您喜歡舒適的客房、美麗的環境和附近的海灘。然而，我們非常遺憾地了解到您在服務和付款方面遇到的問題。請容許我們澄清幾點，並對由此造成的不便深表歉意。關於信用卡付款，由於我們位於一個小島上，我們的POS系統確實需要使用感應式或非接觸式付款方式，這可能與其他國家/地區的付款方式有所不同。我們完全理解這種情況可能會給您帶來壓力，尤其是在您趕船時間緊迫的情況下。請您瞭解，我們絕非有意讓您感到匆忙或不自在，我們的工作人員只是想確保按要求付款。儘管如此，我們對這事件的處理方式以及由此帶給您的感受深感抱歉。您的回饋對我們非常重要，我們將重新審視我們的流程，以確保將來能夠更順暢地處理此類情況。我們非常重視您的回饋，因為它有助於我們不斷改進我們的服務。如果您考慮將來再給我們一次機會，我們很樂意為您提供更好的體驗。

住宿方回覆: Hayley 和 Corbin，非常感謝您入住！得知您在我們酒店度過了愉快的時光，我們感到無比欣慰。我們也感謝您對房間和周邊環境的回饋。我們正逐步透過維護計畫持續改進，敬請知悉。我們期待您的再次光臨！

住宿方回覆: We trully appreciate your stay with us, and thank you for sharing your feedback. Please allow us to clarify a few points from your review. Being located on a tropical island and surrounded by lush gardens, there is always possibility of encountering mosquitoes, especially on the balcony or if doors are left open. To ensure our guest's comfort, we provide mosquito nets for both the sofa lounge and the bed, and mosquitoes spray is available in all of our rooms. Our team takes great care in looking after all our guests to ensure they have a memorable and enjoyable stay. Regarding breakfast, our a la carte style is designed to offer privacy and personalized choice for everyone. We also understand that pricing can be sensitive topic and may feel different for each guest, depending on expectations and experiences. We hope that you enjoyed the rest of your time in Bali.

住宿方回覆: On behalf of Batu Karang Staff family, we are relly appreciate your stay with us and the perfect review. It makes us really happy to read that you enjoyed yout time at our resort. We hope to see you back here soon!

住宿方回覆: Thank you for taking the time to share your feedback with us. We truly value your comments as they help us enhance the guest experience. All our rooms and villas are equipped with blind curtain to ensure guest comfort. Snorkeling is one of the island's most popular activities, and our staff is passionate about ensuring our guuests have a great experience during their stay. Thank you for pointing out the difficulty with our resort entrance. Given our beautiful location, we strive to impress guests with the stunning ocean views and the majestic Mount Agung in the background, right outside our main door. Please come visit us again soon!

住宿方回覆: Thank you for sharing your experience with us! We’re delighted to hear that you had a very good stay and that you appreciated our central location, the cleanliness of the property, and the excellent service from our team. We appreciate your feedback regarding the à la carte breakfast and pool hours. Your comments help us continue to improve the guest experience, and we will certainly take them into consideration. It’s wonderful to know that you would recommend us for a couple’s getaway, we truly hope to welcome you back for another memorable stay on the island.