峇里島努沙杜瓦十字精選旗下塔納德瓦別墅的評論

住宿方回覆: 尊敬的賓客，您好！我們是位於努沙杜瓦的Tanadewa Villas Nusa Dua by Cross Collection，在此向您致以誠摯的問候。非常感謝您抽出寶貴時間分享您最近的入住體驗，我們衷心感謝您的坦誠回饋。我們很高興得知您認為別墅乾淨整潔，物超所值。同時，我們也欣慰地得知您整體入住體驗良好，並對您別墅獨特的複式佈局、私人泳池和起居室讚不絕口。此外，我們也真誠地感謝您就酒店佈局、陡峭的通道、早餐選擇以及整體設施提出的建設性意見。我們的飯店旨在打造一個私密的精品別墅社區，注重隱私和寧靜氛圍，而不是大型公共設施。然而，我們完全理解這種理念可能無法滿足每位賓客的期望，尤其是那些尋求更完善公共設施的賓客。您對早餐種類和份量的建議我們已認真記錄，並將進行內部評估，我們將不斷尋求提升賓客體驗的方法。再次感謝您分享如此中肯且寶貴的意見。我們真誠地希望有機會再次歡迎您的光臨，並在未來為您提供更滿意的體驗。此致，敬禮！ Ika Yuliari，Cross Collection旗下Tanadewa Villas & Resorts集群總經理

住宿方回覆: Dear Michael013,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for taking the time to share such detailed feedback regarding your recent stay. While we are pleased to hear that you appreciated the beauty of the environment and the helpful service provided by our front desk team on your first day, we sincerely regret that several aspects of your experience did not meet your expectations.We would like to extend our sincere apologies for the discomfort caused by insects and wildlife around the open-air areas. As you rightly mentioned, our villas are set within a natural, tropical environment, and while this design offers a sense of serenity and connection to nature, we fully understand that it may not be ideal for all guests. Your comments have been shared with our pest-control and housekeeping teams so preventive measures can be further strengthened.We are particularly concerned to learn about your feedback regarding towel condition and breakfast quality. Please accept our apologies for this shortfall, as this is certainly not the standard we strive to uphold. Your comments have been taken seriously and will be addressed internally with the relevant departments to ensure improvements are made.We also regret your disappointment with the service you experienced on your second day, especially during check-out. While our procedures are in place to ensure accuracy and fairness for all guests, we apologize for the inconvenience and delay this caused and for how it made you feel. This feedback will be reviewed with our front office team to ensure service remains consistent, flexible where possible, and always delivered with courtesy.Thank you once again for sharing your honest experience. We truly value feedback such as yours, as it allows us to reflect and improve. While we regret that your stay was not entirely seamless, we appreciate the opportunity to learn from it and hope to provide a much better experience should you choose to stay with us again in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

住宿方回覆: 尊敬的女士，巴厘島努沙杜瓦塔納德瓦別墅（Cross Collection）向您致以最誠摯的問候。非常感謝您親切周到的評價！我們很高興您在別墅擁有如此美好的體驗。很高興您不僅享受了寧靜的氛圍和放鬆的按摩，還享用了美味的餐點和漂浮下午茶——這是我們最喜歡的體驗之一！我們每天都致力於為賓客提供卓越的服務，創造難忘的回憶，聽到您的讚賞，我們倍感欣慰。我們希望很快能再次歡迎您再次入住，享受輕鬆愜意的住宿！此致，Ika Yuliari 別墅群經理 塔納德瓦別墅及度假村（Cross Collection）

住宿方回覆: Dear valued guest,Thank you very much for taking the time to share your detailed feedback following your recent stay at tanadewa Villas Nusa Dua by Cross Collection.We are delighted to hear that you found the room modern, spacious, and comfortable, and that you enjoyed the warm atmosphere created by the wooden floors and furnishings. It's also wonderful to know that the outdoor private pool was a highlight for you, and that the setting provided a relaxing escape.We truly appreciate your constructive comments regarding the bed and room cleanliness. Please accept our sincerest apologies for any oversight in housekeeping. Your feedback has been shared with our team to ensure we maintain the high standards we strive for.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the near future.Warm regards,Ika YuliariCluster Villa ManagerTanadewa Villas and Resorts by Cross CollectionReplied by Tanadewa On May 13, 2025

住宿方回覆: 親愛的 Channarong，您好，我是 Tanadewa Villas Nusadua Bali by Cross Collection 酒店，向您致以最熱烈的問候！ 非常感謝您分享您最近入住我們泳池別墅的如此周到和詳細的評論。我們很高興聽到您度過了輕鬆愉快的體驗。得知您發現這裡的氛圍寧靜而私密，別墅的設施（包括游泳池）符合您的期望，我們感到非常欣慰。我們的團隊致力於提供卓越的服務，您的善意話語無疑將激勵他們繼續提供高標準的服務。我們期待未來能再次歡迎您，讓您再次擁有難忘的住宿體驗。

住宿方回覆: Dear Rosalind_19990416,Thank you for taking the time to share your feedback with us. While I’m pleased to hear that your overall experience was good, I truly regret that certain aspects of your stay did not meet your expectations.Please accept our apologies regarding the condition of the swimming pool. We understand how important cleanliness is, especially in recreational areas, and I’ve shared your comments with our housekeeping and maintenance teams to ensure more timely and consistent upkeep.We also appreciate your thoughts on our breakfast offerings. I'm glad you enjoyed the noodles, though I’ve noted your comment about the saltiness and the portion limitations. We continuously review our menu and service model, and your feedback will certainly be taken into consideration as we look for ways to enhance the dining experience.Regarding the surrounding area, I understand how it can feel quiet, especially in the evenings. In the future, our team would be more than happy to recommend nearby spots or arrange guided walks to help you explore the neighborhood with ease.We truly value your input as it helps us improve. I hope we’ll have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay.Warm regards,Ika YuliariCluster General Managertanadewa Villas and Resort Bali by Cross Collection

住宿方回覆: 親愛的 Anton Str，非常感謝您抽出時間對我們留下如此熱情洋溢的評價。我們非常高興得知您住得愉快。我們與整個團隊一起期待在不久的將來再次歡迎您的到來。謹致問候，Ika Yuliari 總經理 Tanadewa Villas and Resorts Bali By Cross Collection

住宿方回覆: 感謝您抽出寶貴時間分享您最近入住我們飯店的詳細回饋。我們很高興聽到您喜歡寬敞的別墅、私人泳池、乾淨的寢具、美味的早餐以及便利的健身房。您在這些方面的善意之言對我們來說意義重大。我們了解這可能如何影響您的整體舒適度。請注意，我們正在與維修團隊密切合作來解決這些問題，包括加強害蟲防治措施和檢查窗戶配件，以改善客人的體驗。您的意見很有價值，我們會考慮您的意見，努力為沒有私家車的客人提供度假村的便利。我們希望將來有機會歡迎您再次光臨，並為您提供更愉快的住宿體驗。

住宿方回覆: Dear Valued Guest,Warmest greetings from Tanadewa Nusa Dua by Cross Collection.Thank you for taking the time to share your feedback. We are delighted to hear that you found the room spacious, comfortable, and of great value. At Tanadewa, we aim to create an environment where our guests can fully relax and feel at home, and we are pleased to know we succeeded in doing so during your stay.We look forward to welcoming you back in the future. Should you need anything during your next visit, please don’t hesitate to reach out.Warmest regards,Ika YuliariCluster Villa ManagerTanadewa Villas and Resorts by Cross Collection

住宿方回覆: Dear Valued Guest,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for sharing your kind feedback. We are pleased to know that you found your room clean and our service attentive throughout your stay.We also appreciate your understanding regarding the occasional small insects, as our villas are set within a tropical environment. At the same time, we continuously work on preventive measures to ensure guest comfort.It is especially wonderful to hear that you noticed and valued our water purification system and the cleanliness of the shower water. Providing a safe, comfortable, and high-quality environment for our guests is one of our key priorities.We truly look forward to welcoming you back for another relaxing and enjoyable stay in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

住宿方回覆: Dear Valued Guest,Warm greetings from tanadewa Villas Nusa Dua by Cross Collection.Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such an enjoyable stay and that you highly recommend our villa.It is especially pleasing to know that you enjoyed our massage experience and found value in our late check-out service. Your kind words mean a great deal to us and serve as great motivation for our entire team.We sincerely look forward to welcoming you back for another relaxing and memorable stay in the future.Warm regards,Ika YuliariCluster General Managertanadewa Villas & Resorts by Cross Collection

住宿方回覆: 親愛的 Jasmine Tan，您好，來自 Tanadewa Villas Nusa Dua Bali by Cross Collection 最熱烈的問候，非常感謝您的詳細回饋。非常感謝您給予的精彩評論！我們很高興聽到您與我們擁有如此積極的體驗。很高興得知我們的團隊為您準備了早餐，讓您早晨更加輕鬆，我們也很高興您喜歡水療中心！我們非常感謝您的善意言辭，並很高興聽到您選擇再次入住我們位於巴厘島的酒店。我們期待您很快再次光臨。感謝您的推薦！誠摯問候， Ika Yuliari 集團總經理 tanadewa Villas and Resort Bali by Cross Collection

住宿方回覆: Dear Valued Guest,Warm greetings from TanaDewa Villas Nusa Dua by Cross Collection.Thank you very much for sharing your kind feedback. We are pleased to know that you found your stay comfortable, convenient, and enjoyable overall.We also appreciate your note regarding the rainy season. While Bali’s tropical climate can occasionally influence outdoor experiences, we are glad to hear that it did not significantly impact your stay.Thank you once again for your feedback. We look forward to welcoming you back for another pleasant and memorable stay in the future.Warm regards,Ika YuliariCluster General ManagerTanaDewa Villas & Resorts by Cross Collection

住宿方回覆: 親愛的Melisa_Melz，您好！來自Tanadewa Villas & Spa的誠摯問候。非常感謝您抽出寶貴時間分享您精彩的回饋。得知您對我們別墅的潔淨度、豐富美味的菜餚以及最重要的——我們團隊的熱情好客感到滿意，我們倍感欣慰。您的讚美之詞激勵著我們的團隊繼續為所有賓客提供卓越的服務。我們衷心期待您下次來峇裡島時再次光臨，與我們共度又一段難忘的時光。此致，敬禮！ Ika Yuliari，Tanadewa Villas and Resort Bali by Cross Collection 區域總經理