庫塔哈珀飯店 - 阿斯頓飯店的評論

住宿方回覆: Dear Lillien Lai,Thank you for sharing your detailed feedback regarding your recent stay. We deeply regret to hear that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered.The cleanliness and maintenance concerns you highlighted, including the uncleaned room, damaged furniture, and inadequate facilities, are not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made immediately.We also regret that the room assigned did not meet your expectations regarding its condition and view. We always aim to provide accommodations that align with the value of the price, and we will review our offerings to ensure they meet the expectations of our guests.Your feedback regarding pricing and comparisons with other hotels in the area is valuable to us. While our rates are determined by a combination of factors, including location and amenities, we will evaluate whether improvements are necessary to better reflect the value provided.We apologize for falling short of providing a comfortable and satisfactory stay and appreciate your honest feedback. We hope to have an opportunity to restore your confidence in our hotel should you decide to visit again.Kind regards,Roni Y.General Manager

住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed the cleanliness of our rooms, the delicious breakfast, and the added comfort of having a balcony. Your satisfaction is our priority, and we’re glad we could make your stay enjoyable.We look forward to welcoming you back to Harper Kuta for another great stay.Best regards,Rony Y.General Manager

住宿方回覆: Dear Guest,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the spacious room with a street view, as well as the quiet atmosphere despite being near the nightclubs. It’s wonderful to know that our breakfast selection met your expectations and that our staff’s service left a positive impression.We hope to have the pleasure of welcoming you back for another great stay at Harper Kuta by Aston.Warm regards,Roni Y.General Manager

住宿方回覆: 親愛的 Minimifree， 感謝您的精彩回饋。我們很高興聽到您喜歡我們的黃金地段，並發現附近出售澳洲知名品牌的折扣運動商店是一個有價值的發現。我們也很高興您喜歡該地區的各種餐飲選擇。

住宿方回覆: 尊敬的賓客，感謝您分享您在 Harper Kuta by Aston 的入住體驗。我們很高興聽到您對我們的服務、環境和早餐，特別是所提供的品種感到滿意。我們也很高興您喜歡我們的泳池設施，這裡設有獨立的兒童和成人區域，並發現我們的淋浴設施很方便。這不是我們旨在提供的體驗，我們將立即與我們的客房服務和維護團隊解決此問題，以確保實施徹底的檢查和蟲害控制措施。我們期待您的再次光臨，並在您下次光臨時為您提供更好的體驗。

住宿方回覆: 親愛的瑞奇， 感謝您抽出寶貴時間對您最近在我們飯店的住宿發表評論。我們感謝您對體驗的正面和負面方面提供回饋。 我們很高興聽到您發現房間的清潔度很好。我們對整個酒店保持高標準的衛生狀況感到非常自豪。 然而，由於靠近酒吧街而給您帶來的噪音，我們深表歉意。我們知道這可能會造成破壞，尤其是對於單獨旅行者而言。下次造訪時，我們可能會提供更安靜的替代客房 - 請在預訂時隨時提及您的偏好。 在服務方面，我們努力為所有客人提供卓越的體驗。雖然您認為它很一般，但我們希望您願意分享您與我們員工互動的任何具體細節。這些回饋使我們能夠確定需要改進的領域，並確保所有客人都能獲得出色的服務。 感謝您提請我們注意安全問題。客人的安全和保障至關重要。我們將與我們的安全團隊一起解決這個問題，探索進一步增強客人安全的方法，特別是對於深夜返回的單獨旅行者。 再次感謝您的回饋。我們希望有機會盡快再次歡迎您回來，並為您提供更寧靜和非凡的體驗。 真摯地， 羅尼·Y. 總經理

住宿方回覆: 親愛的史蒂菲李， 感謝您在最近入住峇裡島哈珀庫塔酒店後抽出寶貴時間撰寫點評。非常感謝您的回饋。 對於您入住我們飯店期間造成的不便，我們深表歉意。我們衷心希望您的下次造訪能達到您的期望。 真摯地， 羅尼·Y. 總經理

住宿方回覆: 尊敬的客人， 感謝您最近入住我們酒店並花時間分享您的回饋。我們很高興聽到您喜歡我們酒店的環境。 對於您在淋浴時遇到的任何不便，我們深表歉意。您的舒適對我們來說至關重要，我們一定會調查這個問題，以確保所有設施（包括淋浴）滿足客人的期望。 如果您對淋浴時遇到的不適有任何具體細節或建議，請隨時與我們分享，以便我們及時解決。 我們感謝您的回饋，因為它有助於我們為未來的客人改善服務和設施。我們希望有機會歡迎您的再次光臨，並為您提供更舒適的入住體驗。 此致， 羅尼·Y. 總經理

住宿方回覆: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to hear that you found the room very clean and appreciated the freshness of the bedding. It is also wonderful to know that our service met your expectations, allowing you to check in early upon your arrival at around 12 PM and accommodating your request for a late check-out.Your feedback is very important to us and motivates us to continue providing excellent service. We look forward to welcoming you back in the near future.Warm regards,Roni Y.General Manager

住宿方回覆: 尊敬的客人， 感謝您分享您的經驗！聽起來您在我們的豪華客房住得很愉快，房間佈局寬敞，可欣賞泳池美景。 我們很高興得知您認為價格實惠並且喜歡靠近海灘。很高興您有機會嘗試附近的意大利餐廳並發現食物很美味。雖然您沒有體驗過水療中心，但我們希望下次造訪時有機會嘗試。 我們感謝您的推薦，並期待您再次光臨，享受一次便利、愉快的住宿體驗！ 此致， 羅尼·Y. 總經理

住宿方回覆: 尊敬的客人， 感謝您選擇我們酒店並分享您的入住體驗。我們很高興您對房間的價格和清潔度感到滿意。您提到的位置非常方便，靠近海灘、各種餐廳和購物中心，讓您的旅行更加愉快和舒適。關於附近酒吧的噪音，我們將盡力確保所有客人享受安靜的休息。 再次感謝您的支持。如果您有任何進一步的意見或建議，請隨時告訴我們。 此致， 羅尼·Y. 總經理

住宿方回覆: 尊敬的客人， 感謝您對巴厘島哈珀庫塔的評論！我們很高興聽到您發現我們的酒店是您在巴厘島逗留期間最具成本效益的選擇。非常高興您對我們現代實用的設施表示讚賞，尤其是乾淨的房間和方便的充電選項。 我們知道周圍的夜生活有時會有點吵，但我們很高興您仍然能夠睡個好覺。雖然它不在我們的直接控制範圍內，但對於外部噪音造成的任何不便，我們深表歉意。 峇裡島哈珀庫塔酒店 (Harper Kuta Bali) 擁有充滿活力的氛圍，非常適合享受庫塔中心位置活力的客人。然而，我們認識到一些旅客可能更喜歡安靜的環境。 如果您計劃再次造訪峇裡島，我們很樂意向您推薦位於較安靜地點的其他哈珀飯店，這些飯店可能更適合您的需求。 再次感謝您選擇峇裡島哈珀庫塔酒店。我們希望將來歡迎您回到哈珀酒店！ 真摯地， 羅尼·Y. 總經理

住宿方回覆: Dear Guest,Thank you for sharing your experience at Harper Kuta by Aston. We are delighted to hear that you were satisfied with our hotel's location, cleanliness, and the helpfulness of our front desk staff.We apologize for the issue with the water dispenser not having hot water. Please note that we provide a water kettle in each guest room for boiling water. Your feedback is very important to us, and we will address the water dispenser issue immediately to ensure better service for all our guests.We look forward to welcoming you back to our hotel in the near future and providing you with an even more perfect stay.Best regards,Roni Y.General Manager

住宿方回覆: Dear Guests,Thank you for taking the time to share your experience with us! We are thrilled to know that you enjoyed our prime location, which offers both convenience and tranquility. It's wonderful that you appreciated the peaceful environment despite being in the heart of a lively area, as well as the amenities like the swimming pool and our diverse breakfast options.Your mention of our friendly and welcoming service, especially the warm smiles from our staff, truly encourages us to continue delivering excellent hospitality. We are delighted to know that you found great value in your stay, and we're honored that you plan to return in the future.We can't wait to welcome you back to Harper Kuta by Aston for another enjoyable stay!Warm regards,Roni Y.General Manager