努沙佩尼達島阿迪瓦納瓦納卡利度假村-CHSE認證的評論

住宿方回覆: Dear Valued Guest,Thank you so much for sharing such a thoughtful and detailed review. We are truly delighted to know that your stay exceeded your expectations and became such a memorable highlight of your Bali trip.Our cliffside location is indeed one of the most special aspects of the experience, and we’re so glad you enjoyed the breathtaking, uninterrupted ocean views from your balcony. Knowing that you found the scenery stunning and the atmosphere surprising in the best way truly means a lot to us.We are especially honored by your kind words about the food. Hearing that it was the best meal of your entire Bali trip is the highest compliment we could receive, and we will be sure to share this with our culinary team.Regarding the mosquitoes, we truly appreciate your understanding. Surrounded by lush tropical nature, it can occasionally be part of the island environment, but we continuously take preventive measures to ensure our guests’ comfort.It was a pleasure having you with us, and we hope to welcome you back again for another unforgettable cliffside escape in Nusa Penida.Warm regards,Adiwana Warnakali Team

住宿方回覆: Dear DaraThank you for taking the time to share your detailed feedback with us.First of all, we truly appreciate your kind words about our cleanliness and service. It means a lot to know that our team made a positive impression, especially the young team member who assisted you with your luggage. We will certainly share your compliments with him — it will make his day.We are sorry to hear that the location and transportation felt inconvenient during your stay. As a clifftop property, we are blessed with beautiful panoramic views, but we understand that the mountain road access and steps can be challenging, particularly when traveling with luggage. For future visits, our team is always happy to assist in arranging transfers to make the journey smoother and more comfortable.Regarding the dining experience, we sincerely apologize that the food did not meet your expectations, especially during the New Year’s Eve dinner. We understand that taste preferences vary, and we regret that the glutinous rice balls and soup did not suit your palate. Your feedback is very valuable, and we will share it with our culinary team to review and improve, particularly when preparing dishes inspired by traditional celebrations.We are grateful for your honest comments. While we are pleased that you enjoyed the beautiful scenery and our service, we are truly sorry that other aspects did not fully meet your expectations. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying overall experience.Warm regards,Adiwana Warnakali

住宿方回覆: Thank you very much to share your detailed feedback. We truly appreciate your honest comments, as they help us continue improving our services.Regarding the access road, we sincerely understand your concern. As our resort is located in a more secluded cliffside area of Nusa Penida, the road can indeed be challenging, especially for guests who choose to walk or ride a motorbike. For safety and comfort reasons, we usually recommend using a car transfer, particularly for guests with luggage or those arriving after sunset. Our team is always happy to assist with luggage during arrival and departure to ensure a smoother check-in experience.We are sorry to hear that the weather during your stay did not allow you to fully enjoy the view. On sunny days, the ocean panorama is indeed one of our highlights, and we hope you may have the chance to experience it in better weather in the future.Thank you as well for your feedback regarding the shower head and water quality. Due to the island’s natural water conditions, mineral content can sometimes affect bathroom fixtures. However, we truly appreciate your comment and will review this matter with our engineering team to ensure proper maintenance and replacement where necessary.We are pleased to know that overall you still enjoyed the room and scenery experience, despite the challenging journey. Your feedback is very valuable to us, and we hope to welcome you again for an even more comfortable and relaxing stay.Warm RegardsAdiwana Warnakali

住宿方回覆: Thank you for your feedback. We are truly sorry to hear about your experience and the distress it caused during your stay with us.Due to two consecutive days of very heavy rain, some unexpected issues occurred, which unfortunately impacted your comfort. As an act of our sincere apology, our team had offered to relocate you to our highest category room along with complimentary services to make your stay more comfortable. This was our genuine effort to resolve the situation and take responsibility for the inconvenience caused.We deeply regret that the circumstances and communication did not meet your expectations. This is not the level of experience or service we strive to deliver to our guests. Your comments have been taken seriously and shared with our management team for internal review and improvement.Once again, we sincerely apologize for the inconvenience and disappointment you experienced, and we truly appreciate your feedback as it helps us improve our service and facilities going forward.Warm RegardAdiwana Warnakali

住宿方回覆: Dear our Valued Guest,Thank you very much for taking the time to share your experience. We truly appreciate your detailed feedback and are happy to know you enjoyed the beautiful view of our property.We understand that the stairs can be a bit challenging due to the natural hillside location, and we appreciate your kind understanding. Your suggestion about room placement is very helpful — we’ll certainly take it into consideration for future improvements and for assisting guests with special requests.We hope to have the pleasure of welcoming you again soon for a more relaxing stay and perhaps next time, you’ll have the chance to explore the beach as well.Warm regards,Adiwana Warnakali Team

住宿方回覆: Dear Ralph58,Warmest greetings from Adiwana Warnakali Resort.Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the spacious room and beautiful views, and we appreciate your kind words about our staff's assistance with your luggage.We sincerely apologize for the inconveniences you experienced with the restaurant service and water quality. Your comments are very valuable to us and will be used to improve our service, especially in terms of staff communication and the dining experience.We also take note of your feedback regarding the shuttle service and will look into how we can make it more convenient for our guests.Thank you again for staying with us. We hope to have the opportunity to welcome you back and provide a much better experience in the future.Warm regards,AditaOperation Manager

住宿方回覆: 親愛的Him和Ying，非常感謝您分享您的美好體驗！我們很高興得知您欣賞了迷人的景色、美味的食物和精彩的當地表演。也很高興聽到您對我們的炒飯早餐讚不絕口——我們一定會將您的好評轉達給我們的廚師團隊。我們衷心感謝您遠道而來，很高興您的旅程不虛此行。我們期待著您的再次光臨，為您帶來另一個難忘的體驗！此致，Adiwana Warnakali團隊

住宿方回覆: 尊敬的 Jandy Lee 先生，Adiwana Warnakali 度假村向您致以最誠摯的問候。感謝您的回饋！我們很高興聽到您喜歡這裡的美食和美麗的海濱位置。我們理解交通可能會有些不便——尤其是最後一班船下午 5 點出發，距離港口 15 分鐘車程。您關於避免攜帶大件行李的建議非常有幫助，因為爬樓梯確實比較困難。我們感謝您的寶貴意見，並希望很快再次歡迎您光臨 Adiwana Warnakali。此致，Adita 營運經理

住宿方回覆: 親愛的Alec，Adiwana Warnakali 向您致上最誠摯的問候！非常感謝您用心的點評，並感謝您抽空分享您的入住體驗。我們衷心感謝您對我們細心員工的讚賞，尤其感謝您對 Julia 的認可——我們一定會讓她得到您的讚賞。對於您第一次安排房間時遇到的不便，我們深感抱歉，很高興得知問題在更換房間後得到了滿意的解決。我們已記錄您對 402 房間的回饋，並已與我們的維護和客房服務團隊分享，以便立即改進。我們很高興得知您喜歡美麗的海景、我們的早餐服務以及度假村完全符合您的期望。關於舊碼頭，我們理解您的擔憂，並感謝您的耐心等待，我們正在努力對其進行長期改進。我們希望未來能再次歡迎您，享受更美好的住宿體驗。此致，Alit Susila 度假村經理

住宿方回覆: Dear Zijing, Warmest greetings from Adiwana Warnakali Resort. Thank you for your feedback. We're truly sorry to hear about the unpleasant odor in your room and the impact it had on your rest. Please know that this is not the experience we want our guests to have, and we appreciate you bringing it to our attention during checkout. On a positive note, we’re glad you enjoyed the view and found our staff helpful and enthusiastic. Your comments have been shared with our maintenance team to prevent this issue in the future. We hope to have the chance to welcome you back for a more comfortable stay. warm regards, Adita Operation Manager

住宿方回覆: 親愛的客人，非常感謝您花時間與我們分享您在 Adiwana Warnakali 的體驗如此真誠且詳細的評論。我們非常榮幸能夠成為您美好回憶的一部分，尤其因為這是您蜜月之後第二次入住我們酒店。這對我們來說意味著全世界，讓您感受到了同樣的溫暖和關懷，使您的第一次訪問如此特別。 我們很高興得知我們團隊的奉獻精神給您留下了深刻的印象，並且我們的高級員工還記得您之前的住宿。我們努力讓每位客人有賓至如歸的感覺，您的言語讓我們確信我們的努力正在發揮作用。我們對我們的烹飪產品感到非常自豪，並且很高興您覺得新年前夕慶祝活動喜慶而難忘。我們理解這可能具有挑戰性，我們將繼續盡一切可能幫助我們的客人，確保他們的舒適。我們期待您再次光臨，享受充滿美味時刻和卓越服務的難忘住宿。

住宿方回覆: 親愛的 Tafudajumeng，感謝您的好評並與我們分享您的體驗！我們很高興聽到您喜歡令人驚嘆的景色、優質的服務和豐富的早餐選擇。客人的滿意度和安全是我們的首要任務，我們始終致力於提供最好的服務。

住宿方回覆: Dear Shandingdongren,Warmest Greetings from Adiwana Warnakali!Thank you very much for your kind review. We’re delighted to hear that you enjoyed the complete room facilities and the warm hospitality of our team. Your feedback truly motivates us to continue providing the best experience for our guests. We look forward to welcoming you back to Adiwana Warnakali in the future.Warm regards,Alit SusilaResort Manager

住宿方回覆: 親愛的 Anton Spilniuk，謝謝您精彩的評論並推薦 Adiwana Warnakali！ 我們非常高興聽到您度過了愉快的時光並享受了令人驚嘆的海景、舒適的套房以及我們美味的早餐選擇。您的善意言語激勵我們繼續為所有客人創造非凡的體驗。在此之前，祝您的旅程充滿更多奇妙的冒險！