峇里島沙努爾特色飯店

沙努爾聯排別墅橡樹招牌酒店是我們住過的最好的酒店之一，這是我們一年內第二次入住這家酒店。它非常乾淨，所有的員工都很棒，很高興，並且會竭盡全力為您提供幫助。額外的好處是，現在酒店前面有一家餐廳，提供美味的咖啡和美味的食物。 12月24日見😘

地點很好，房間整潔寬敞。疫情後飯店重新開業，內部裝潢還是不錯的。只是缺乏設施，但臥室和浴室都很好。工作人員非常有禮貌並且樂於助人。他們有停車場。還會再來這家飯店

Front desk employees are exceptional , led by Denis, the team did their best to service the guests . They were faced with many challenges and complaints but tried their best to assist. House keeping staff need training and some consistant check list adhered to , as the rooms were never properly cleaned . The windows leaked during my stay , and room flooded . There is no mini bar only a cool box which does not work . There is no equipment at all : no ice available , I was advised to buy it outside, this comes in 5kgs bags ! or from the restaurant which is leased by the hotel and attached to the lobby . No plates, spoons, forks, glasses ( my was chipped and they advised they had no extras . Public areas are littered with cigarette stubs and garbage Towels , pillow cases, sheets are all in poor condition and need to be replaced. My air conditioner was serviced 3 times, but still made loud noises, and rattles needs replacing . Note that of all the staff I spoke to , and I spoke to many as I was in house for a month , non had been working in the property for more than 7 months ..if the adage of the head leading the tail is applied , in this case the head doesn’t lead at all , furthermore the “the head “, general manager , was either busy when I asked to see him or not in the hotel . I would expect a GM to at a least make an effort to contact long stay guests.

Booked two rooms several months ago at a bargain price only to recently receive a message saying that they wouldn't honour that price due to a "technical issue" at the time of booking. I indicated that's their problem not mine and they should honour to the price but haven't heard a thing since they said I can pay the amended price at check-in or cancel my booking, not cool and not honourable.

Did not respect the reservation, tiny room, bad smell, dirty. What can I say.... Stay away, the place is terrible. Staff are rude as well and totally not helpful. Ans a few more complaints like these. It's bad. Did I say it's bad? I mean terrible.