這家酒店絕對不是五星級的,與其標示的星級評價大相徑庭。入住時,我發現廁所的管道出現了嚴重問題,污水甚至從排水口流出,這讓我感到十分不適。這樣的情況讓人懷疑酒店的維護管理是否到位。
另外,別墅的游泳池也是一大問題。游泳池根本無法使用,裡面就像一個湖泊一樣,因為濾水器沒有開,所以池水非常髒,裡面還有很多死昆蟲。這樣的環境根本不適合游泳,讓我對這家酒店的品質感到失望。
雖然存在這些問題,但酒店的工作人員都很友好,對客人也很有耐心,這讓我感到稍微好一些。不過,這些友好的服務並不能掩蓋酒店的根本問題,這些問題明顯不是員工的責任。
最後,我還懷疑那些正面的評價可能是付費來的,因為我在這裡的經歷與那些評價完全不符。此外,通往酒店的道路也非常糟糕,坑坑洼洼的,讓人感到不便。我不會推薦這家酒店給其他人,希望能引起管理層的重視,改善這些問題。
The hotel falls well short of its advertised 5-star rating. We experienced serious plumbing issues in our bathroom, with sewage backing up through the drainage system. The private villa pool was completely unusable - it resembled a stagnant pond filled with dead insects because the filtration system wasn't functioning.
While the staff were friendly and accommodating (clearly not their fault), the property itself has significant maintenance problems. The access road to the hotel is badly damaged and extremely bumpy, making arrival and departure uncomfortable.
Given my experience, I question the authenticity of the numerous positive reviews this property has received. This hotel requires major infrastructure improvements before it can deliver anything close to the experience it promises.
住宿方回覆: Dear Ivy,Om Swastyastu,Healthy Greetings from The Leaf JimbaranThank you for your wonderful review! We're so happy to hear that you enjoyed the beauty of our hotel, the thoughtful service, delicious food, and great accommodations. We're especially glad you loved the gym! It means a lot to us, and we look forward to welcoming you back soon.Warm regards,Synthia (Ms)E-commerce Executive
住宿方回覆: Dear David Wu,Om Swastyastu,Healthy Greetings from The Leaf JimbaranThank you so much for your kind words! We’re delighted to hear that you had such a pleasant stay and enjoyed the beautiful garden-like atmosphere of the hotel. We’re especially happy that Bayu, our front desk staff, made such a positive impression with his friendly and considerate service. We’ll be sure to pass along your compliments to him! Thank you again for your feedback, and we hope to welcome you back soon for another wonderful experience!Warm regards,Synthia (Ms)E-commerce Executive
住宿方回覆: Dear Valued Guest,Om Swastyastu,Healthy Greetings from The Leaf JimbaranThank you for taking the time to share your feedback! We’re happy to hear that you found our villa spacious and a great value for the cost. It’s great to know that you enjoyed the space and the overall experience.We also appreciate your comments about the location. While we are a bit of a distance from the airport, we're glad the convenience of nearby shops worked well for your needs, and we’ll continue to work on improving the guest experience for your next visit.We hope to welcome you back soon!Warm regards,Synthia (Ms)E-commerce Executive
住宿方回覆: Dear Guest,Om SwastyastuHealthy Greetings from The Leaf JimbaranThank you for your kind words and recommendation! We're delighted to hear that you were pleased with the room, environment, decor, and the food in our restaurant. We truly appreciate your recognition of our service and the enthusiasm of our front desk team. Maintaining a clean and comfortable hotel is always a top priority for us, and we're honored that you had such a positive experience. We look forward to welcoming you back for an even better stay in the future!Best regardsSynthia (Ms)E-commerce Executive
住宿方回覆: Dear Jiyuefei,Om Swastyastu,Healthy Greetings from The Leaf JimbaranThank you for your kind words! We’re so glad to hear that you had a great experience with us. We hope to welcome you back soon for another amazing stay!Warm regards,Synthia (Ms)E-commerce Executive
住宿方回覆: Dear valued guest,Om Swastyastu,Healthy Greetings from The Leaf JimbaranThank you for your kind words! We're thrilled to hear that you found our hotel to be very good. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,Synthia (Ms)E-commerce Executive
訪客用戶
葉子豪華間
入住於 2024 年 1 月
與好友旅遊
8 則評論
6.0/10
發布於 2024 年 5 月 23 日
設施:一般
衞生:一般
環境:一般
住宿方回覆: Dear Guest,Om SwastyastuHealthy Greetings from The Leaf JimbaranThank you for taking the time to share your feedback.We appreciate your comments regarding the facilities, hygiene, and environment. We strive to provide the best experience possible, and your insights are valuable to us. We are continuously working on improvements and will take your observations into account.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.Best regards,Synthia (Ms)E-commerce Executive