深根潛水和瑜伽度假村的評論

住宿方回覆: Hi Aoki,Thank you so much for your beautiful review. We feel truly honored that you chose Deep Roots for such a special occasion as your honeymoon.It makes us so happy to hear that you found the resort just as lovely as you imagined from Instagram, and that the interior, atmosphere, and hospitality made you feel at home. Knowing that you felt well taken care of during your stay really means the world to us.We’re also glad you enjoyed the snorkeling experience and had fun with our instructors. We always try our best to make sure every guest feels comfortable, even with language differences, so it’s wonderful to hear that it helped you feel more at ease. Thank you again for your kind words. We wish you both a lifetime of happiness and love, and we truly hope to welcome you back to Nusa Penida one day.With love,Deep Roots Team

住宿方回覆: Hi,Thank you so much for your kind and detailed review. We’re so happy to hear that you enjoyed the pool and appreciated the thought put into the room design. It’s always rewarding to know that these little details made a difference in your stay.We’re especially glad that the food at our restaurant stood out during your trip. Our kitchen team takes great pride in preparing fresh and flavorful dishes, so your compliments truly mean a lot to them.Thank you again for your kind words about our service and for choosing to stay with us. We hope to welcome you back to Deep Roots again in the future.With love,Deep roots team

住宿方回覆: Hi,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our resort comfortable and ideal for diving. We appreciate your kind words about our services and facilities.We hope to welcome you back soon for another relaxing and memorable vacation in Nusa Penida!With love,Deep Roots Team

住宿方回覆: Dear Guest,Thank you so much for your kind words. We are truly happy to know that your stay felt like another home for you. It is wonderful to hear that you enjoyed the peaceful atmosphere, the food, and the activities such as yoga and cooking classes.Your appreciation means a lot to our team, and we are so glad that you felt supported and well taken care of during your time with us.We hope to welcome you back again soon for more relaxation and meaningful experiences.With love,Deep Roots Team

住宿方回覆: Dearest guest,Thank you so much for sharing your experience in such a thoughtful and detailed way. We are truly delighted to know that your stay in our mountain view room was memorable and that you and your family enjoyed the beautiful scenery. It must have been a special moment to see the volcano in the distance on your first day.We are especially happy to hear that our small touches, such as the bedtime stories and nightly snacks, brought joy to your children and added warmth to your stay. The Indonesian treat from our owner was offered with love, and we are glad it made you feel welcome and cared for.Your kind words about the owner and her little one mean a lot. They will be touched to know they added to your experience in a meaningful way.Thank you also for your honest feedback regarding the caterpillars. Being surrounded by tropical nature, we do occasionally have these natural visitors. However, we completely understand the concern when traveling with children and will continue to improve our garden maintenance and provide guidance for families to explore safely.It was a true pleasure having you with us, and we look forward to welcoming you and your family again in the future for another relaxing and enjoyable stay.With love,Deep Roots Team

住宿方回覆: Dearest guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience with us did not fully meet your expectations, and we sincerely appreciate your honest comments.We are glad to know that you found the environment beautiful and that our team provided warm and enthusiastic service. It is also wonderful to hear that you enjoyed the food and appreciated the design of our pool and surroundings.At the same time, we sincerely apologize for the concerns you experienced regarding cleanliness and the presence of insects and wildlife. As we are located in a tropical setting surrounded by nature, we do face occasional challenges, but your feedback is important and will be shared with our housekeeping and maintenance teams for immediate review and improvement.We understand that the travel logistics can be tiring, especially with children. For your next visit, we would be happy to help arrange your transport all the way from Bali to the resort to make the journey more convenient and comfortable.We’re also glad you noticed our diving programs, and we hope you might consider returning to experience them in the future.Thank you again for staying with us and for giving us the opportunity to learn and grow through your feedback.With love,Deep Roots Team

住宿方回覆: Dearest Guest,Thank you for sharing your detailed feedback. We are happy to hear that you enjoyed the spacious room, the facilities, and the service, as well as the delicious meals at our restaurant. We also appreciate your understanding regarding the small animals outside the room. This is part of our natural environment, and we strive to keep everything comfortable for our guests.We are sorry that you couldn’t experience the diving course during your short stay, but we’re glad to hear that your friend found the diving experience valuable. We hope that during your next visit, you will have the opportunity to dive with us and explore the beautiful underwater world.We truly appreciate your feedback and hope to welcome you back for a longer stay next time, where you can fully enjoy all the activities and amenities we offer.With Love,Deep Roots Team

住宿方回覆: Hi,Thank you very much for your kind review. We’re glad to hear that you had a positive experience with our front desk team. She will be happy to know her service made a difference.We understand that our location is a little remote and slightly uphill, but it was chosen intentionally to offer a more peaceful and relaxing environment away from the crowds. Even so, the nearest restaurants are just about a 7-minute drive away, so convenience is still within easy reach.We’re happy you found the facilities and services helpful, and it truly means a lot that you would recommend Deep Roots. We hope to welcome you back to Nusa Penida again in the future.With love,Deep Roots

住宿方回覆: Dearest Guest,Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed the environment and cleanliness of our hotel, as well as the swimming pool. We understand that the location is a bit further from the pier, but we’re glad that our peaceful and serene surroundings made up for it. Thank you again for your valuable feedback, and we hope to welcome you back for another memorable stay soon!With love,Deep Roots Team

住宿方回覆: Dearest Guest,Thank you for sharing your feedback. We are truly sorry to hear about the issue you experienced with ants in your first room. Please accept our sincere apologies for the inconvenience this caused. Although we did our best to resolve the situation promptly, we understand that it affected your comfort and stay.We appreciate you bringing this to our attention, as it helps us continue improving. Being located in a tropical island environment, we do encounter occasional challenges with insects, but we are actively working on better prevention and quicker response to such issues.We’re glad that you found the rest of your stay to be satisfactory, and we regret that the overall island experience did not meet your expectations. We respect your perspective and hope that, should you return to Nusa Penida in the future, we may have the opportunity to offer you a more enjoyable experience.With love,Deep Roots Team

住宿方回覆: Dearest Guest,Thank you for your kind review! We’re thrilled to hear that you enjoyed the environment, the self-service BBQ, and the evening entertainment. It’s great to know that the swimming pool, room size, and breakfast met your expectations.We also appreciate your mention of the SPA services, and we’re glad you had the opportunity to relax during your stay. We’re always looking for ways to enhance our guests' experience, so your feedback is truly valuable.We hope to welcome you back soon for another memorable stay!With Love,Deep Roots Team

住宿方回覆: Dearest GuestThank you so much for your kind words. We are truly happy to hear that you enjoyed your time with us, especially the lush greenery, the welcoming atmosphere, and the kindness of our staff. It means a lot to us to know that you felt comfortable and well cared for during your stay.We are very much looking forward to hosting you again in the future.With loveDeep Roots Team

住宿方回覆: 親愛的 redanhot， 非常感謝您來到 Deep Roots Dive & Yoga Resort 入住，更感謝您花時間給我們的團隊留下如此精彩的評論！我們已將此審查傳遞給整個團隊，他們很高興知道自己做得很好。感謝您推薦我們，我們真誠地希望您很快能再次光臨！帶著這麼多的愛，你的深根團隊

住宿方回覆: Dearest GuestThank you so much for sharing your experience. We are truly happy to know that you felt the spirit of the rainforest and the beauty of nature all around you. It is equally wonderful to hear that our team’s care and attention helped you feel safe and supported during your stay.We look forward to the day we can welcome you back to this peaceful corner of the island.With loveDeep Roots Team