聖托里尼有陽台的飯店

服務到位，有專人負責拿行李這家酒店的服務非常周到，一到門口就有專人為我們開門並幫忙拿行李，讓人感受到賓至如歸的温暖。工作人員態度親切，動作迅速，整個入住過程非常順利。無論是接待還是行李服務，都體現出高水準的專業素養。讓人感受到尊重與關懷，住得非常安心舒適。

いくつもあるホテルの中から選んだが、このホテルを選んで本当に良かったです。 まず場所はフィラのバス停から歩いて5〜10分ほどかかります。スーツケースを転がし人混みの中、坂道と階段を登るので大変でした。帰りは送迎を頼みました。往復送迎を頼むのが賢明です。 1番安い部屋でしたがバルコニーがあり、眺めは最高でした。朝食も毎朝運んでいただきバルコニーでいい景色を見ながら食事ができました。よくあるバルコニーの前が道とかではないのでプライバシー感があり良かった。 スタッフさんもとても優しくて、英語が理解出来ない時でも辛抱強く説明してくれて助かりました。 また機会があれば泊まりたいです。

接送機，租車，一日遊，這個酒店都可以幫忙預訂，價格是在機場訂的一半，接送機我之前看錯了沒找他，花了75歐，這個酒店接送機一共衹要40，租車機場50歐起，酒店幫我訂是35歐，一日遊也是，機場要75歐一個人，酒店訂40歐。建議天數多的租車一日遊都體驗，自己開車有些地方不知道怎麼去，網紅打卡位置一日遊的車都能給你開到。 酒店的位置可以，菲拉小鎮上，比住oia好，oia屬於住在旅遊景區裏了我感覺吃東西不方便，菲拉很多餐廳，中餐也有好幾家，酒店本身的話，3星的酒店，300來塊的價格，所以也不太挑了，在一個巷子裏，雖然沒有電梯，不過店家會幫你把行李都拎上去的，所以不用擔心。酒店房間本身比較小，沒有大行李的話夠住的，我覺得還算乾淨，毛毯，枕頭可以聞到洗過烘乾的香味。巷子路口就是便利店，走到哪都非常方便。

⭐⭐⭐⭐⭐ Wonderful, peaceful and relaxing stay This hotel is incredible — spotless, beautifully maintained, full of space, and has such a lovely atmosphere. From the moment we arrived, the welcome drink was a wonderful gesture and gave us a very warm and friendly welcome. The hotel grounds are spacious and beautifully kept, with large swimming pools, restaurants with lovely views, a separate children’s play area, and plenty of space to relax. Everything around the hotel felt neat, clean, fresh and peaceful. The rooms themselves were comfortable, but for us, the best thing about the hotel was the peace, quiet and relaxing atmosphere. Although the hotel is slightly outside the main town centre, this is actually a big advantage. Fira town is only around a 12-minute walk away, with beautiful sea views along the way. You get the convenience of being close to the town while still having a peaceful and spacious place to stay. The reception team were wonderful. Christin and all the other team members were lovely, friendly and extremely helpful. I would also especially like to thank the lady manager. Unfortunately, I forgot to ask her name, but she deserves special recognition. She was always around the hotel, checking on guests, smiling, and ready to help whenever needed. Her friendly presence really made a difference to our stay, and I believe she deserves a lot of credit. A very special thank you also goes to the chefs and the entire restaurant team. We were travelling with our young baby, who has specific food requirements, and the chef kindly prepared her meals according to our instructions. They were always happy to prepare the food for us whenever we needed it, from early morning until late at night. This level of care and flexibility meant a lot to our family, and we are extremely grateful. The breakfast was also excellent — fresh, healthy, tasty and with a good variety of choices. One area that I feel the hotel should seriously look into Unfortunately, our experience with the taxi driver arranged through the hotel was very disappointing. We booked a hotel taxi three times — from the airport to the hotel, from the hotel back to the airport, and from the hotel to Oia — and on all three occasions the same driver came. Sadly, he was not friendly or welcoming and, in our experience, his behaviour came across as quite rude. This was particularly disappointing because the taxi service was arranged through a 5-star hotel, and the driver is therefore part of the overall guest experience and, in some ways, represents the hotel's reputation. A warm, polite and friendly taxi driver should be the continuation of the welcome guests receive from the hotel. Unfortunately, this driver's attitude really affected our mood on those occasions. I genuinely hope the hotel can look into this and provide appropriate customer-service training, because I would not want other guests to have the same experience. Apart from the taxi experience, everything about our stay was wonderful. The hotel itself, the staff, the food, the cleanliness, the atmosphere and the peaceful location were all excellent. A big thank you to the entire hotel team for making our stay so comfortable and memorable. We truly appreciate all the care and kindness we received, especially towards our baby. We would happily recommend this hotel and would love to return again in the future. ❤️

環境：非常美，坐看海上升明日，躺觀日落西山，喜歡在自家小陽台憑台而眺的風景，邊用餐邊觀景的慵懶，非常適合我這樣懶惰的客人 衞生：非常整潔，白色很適合作為乾淨的代明詞。 服務：非常親切，微笑是另一種服務的代明詞。 設施：簡單方便實用，沒有多餘誇張。 唯一不足的就是每個酒店都藏在錯落中，你需要拖着行李在錯綜複雜的小階中尋找🤣🤣

我們衷心感謝瑪格麗塔女士和Cellia Retreat Suites團隊，感謝他們世界一流的款待，並使我們的住宿成為希臘最好的體驗之一。 我們要特別感謝值班經理瑪格麗塔： 1.在重複預訂方面為我們的監督提供迅速的幫助，並主動與旅行社聯繫，以便我們可以在一天之內取消重複預訂並獲得退款 2.非常了解該島；她根據我們的偏好提供了個性化的路線建議；她在運輸和餐飲方面做出了非常周到的安排，包括推薦前往桑托斯釀酒廠的旅行，這為我們提供了我們所見過的島嶼的最佳日落美景。 3.非常友好，總是以燦爛的笑容迎接客人，她使我們的住宿變得非常美好而愉快。 除了熱情的款待外，酒店還是一個不錯的住宿地點。游泳池享有美麗的景色，早餐對眼睛和我們的胃都是極好的。謝謝瑪格麗塔女士，我強烈建議訪客下次訪問聖托裏尼島時，留在Callia Retreat Suites。

這個酒店在oia小鎮的應該説是邊上吧，酒店門口是驢道每天都有驢糞有點臭，不過酒店裡麪環境還是不錯的，房間私人陽台可以看到日落，房間裏面佈局和設施還是很滿意的，整個oia小鎮的任何一家酒店可以説距離oia巴士公交車站都很近。可是該酒店的服務和酒店高端價格定位不成正比。 我的低分給的是酒店的服務這塊，酒店前線人員在遇到特殊情況發生時沒有權限不能第一時間最快的給顧客處理問題，導致顧客等待處理結果的時間成本和精力成本非常長，酒店服務很差，我的行李箱在行李員搬運到房間的路途中，因為行李箱在扛起放肩上時，沒有將行李箱拉桿放下去再扛起，拉桿在升直的狀態下進行搬運導致行李箱拉桿歪了，因為我的行李箱是特大號的queen size，這樣會將行李箱的重量轉移到拉桿上部分，從開始搬運行李箱的地方到酒店是有一段較遠的距離的，因為該酒店在懸崖上，需要不停的上下樓梯，搬到房間後的行李箱拉桿不能正常全部降下去了。當我發現時第一時間向酒店前台反應了，但酒店沒有處理，説第二天經理會來看，第二天經理來看後也沒有下文了。後來得知酒店經理彙報到酒店總部，但酒店總部不願意賠償。我也和平台反應了，但平台和酒店協商了很多天都沒有結果，酒店總部態度很強硬置之不理，我每天旅遊觀光的時間下午2點到3天都要趁酒店經理在職時趕回酒店，又和酒店溝通行李箱賠償的問題，但酒店經理權限有限，衹能再次彙報酒店總部，導致我在聖託里尼遊玩的幾天假期完全作廢了，每天眼睛一睜開就是回覆平台的訊息，像上班一樣，不像是度假。酒店不承認行李箱拉桿是酒店工作人員在搬運過程中弄壞，要我拿出證據，試問大家都是去度假的心情誰會有預知能力提前知道行李箱會在搬運過程中拉桿被損壞呢？誰會去提前錄像呢？離店時酒店免了我們三天早餐60歐元，後來已經快到港口時平台説酒店要我們回去，不回酒店就不賠一個普通行李箱了，這不就是故意的嗎？明知道我們後面還有行程回不去了，説賠一個街上普通店裡售賣的沒有任何品牌的幾十歐元的行李箱，但是當時我們已經退房了後面定了去希臘其他地方的船票和酒店，不可能為了一個行李箱放棄後面的行程。我們自己的行李箱是花了幾百美金買的，行李箱拉桿被損壞衹能自己認倒黴。如果沒有任何特殊情況發生住這個酒店還是不錯的，一旦發生任何特殊情況就不要期待酒店有高端的服務值和處理問題的高效率了。

Very enjoyable experience, the two staffs are very friendly, offer a delicious breakfast for us. The honeymoon suites have a beautiful view and tidy room. We will introduce this hotel to our friends who want to travel to Santorini.

Hotel and location is excellent the views are absolutely stunning breakfast is good, some days the service was a bit slow, however would Absolutely recommend and definitely would come back

這家酒店最大的優點是位置好，離費拉車站非常近，而且對面就是一個大超市，物價便宜，可以隨時去補充礦泉水和零食。其他就比較普通吧，入住時的房間靠近馬路非常嘈雜，馬上換了遠離主馬路的房間，窗户對面是另外一家酒店，有時候早上會有施工的聲音傳來。酒店最不可思議的是衞生間，沒有地方放衞生紙和浴液，衞生紙放在門外的洗手枱上，衹能開門上廁所。衞生會每天來清掃，我們入住了四天，早餐還算豐富，會每天變換花樣。站在游泳池邊上，可以看到大海。價格在聖島來説還算實惠。服務有待更主動和熱情吧。