大洋灣度假飯店

This review will do 2 very important things: 1) add credibility to "the worst hotel in the world" review on this page, from June 2023... and 2) dispute and clarify the managing director's response to that review (which is filled with lies and misrepresentations). I was a part of that same group who all had an absolutely terrible experience at this property. Never have I experienced such unprofessional, unacceptable and awful customer service... and I have traveled all over the world, spent significant time in more than 30 countries, and even worked in the hotel business myself for more than 15 years. First I want to echo a few points made in "the worst hotel in the world review:" - Upon arrival and check-in, we did indeed inform the staff and management that we would be having dinner, and we even specified the time our group would dine. When we arrived to the restaurant and ordered, we then waited over 2 hours for our food. Yes that's true and accurate. We waited more than 2 HOURS FOR OUR FOOD. And when the food finally arrived, 3 of the 11 dishes were wrong, and the rest were terrible/inedible. - Then upon checkout the next morning, we did politely ask for a discount on the dinner bill (or at least some gesture of hospitality and accountability), given the very poor service and quality of the food... but the manager was not present (at 9am) and the staff were clearly not educated in customer service. When the manager did finally arrive (late), he was rude, mean and insulting to our group and our tour operator... insisting this whole situation was our fault. Our fault?! After many minutes of discussion, we did ultimately agree to pay for the entire food bill, but only because the management and staff closed the gate and would not allow us to leave. And yes they did threaten to call the police on us. - When we did agree to pay for the entire dinner bill, the credit card machine "wasn't working," so they could not even take our payment... and insisted we go to a nearby ATM to get cash. When we refused, communicating that this situation had already made us late for our ferry, the manager insisted on sending a staff member all the way to Dar es Salaam with us (this staff member had never been to the city and was not given the option of going or not going) to make sure we paid before leaving the city. And as many of us know, the "credit card machine isn't working" excuse is often given to encourage guests to pay in cash. Now let me respond the managing director's comments: - "This was not a failure of service but a response to an unexpected demand." This is a lie. As I stated above, when we arrived we let the manager know we would be dining at the restaurant and even what time we would be there. - "Regarding your dissatisfaction with the final bill, we found it perplexing given that your group consumed all the meals without any leftovers." This is also a lie. The 3 meals that were wrong were not consumed at all, 2 other dishes that were comple