布旅徹託旅館(Hotel Bluchertal)

Online Check-in mit Anfrage eingescannte Kopie des Personalausweis einzureichen ist sehr unpersönlich. Ich fage mich ernsthaft wie dies ältere oder Menschen mit Behinderung bewerkstelligen sollen. Mails kamen manchmal in Englisch und manchmal in Deutsch??? Liegt vermutlich an *******... Toillette war bei Ankunft nicht sauber. Entfernung zum Stadtzentrum recht weit da stark berauf Strasse. Ansonsten war es ein angenehmes Hotel mit sehr gutem Frühstücksbuffet.

We checked into to the hotel on Sunday, October 1st after a 5 hour drive. The self check-in worked fine and we retreived our key. However, upon entering the room, we discovered that the room had not be cleaned from the prior guest. The sheets were dirty, there were pizza boxes in the trash, the towel were wet, and there was hair in the shower pan. Upon calling the hotel's customers service number, no effort was made to clean our room and make things right. Since it was a Sunday evening, we were luckly to find another room in Bacharach. That hotel and innkeeper will be getting a very good review for their hospitality. Needless to say, the trea**ent by Hotel Bluechertal was unnacceptable and we will be asking for some sort of refund.

There was no indication when we booked that this ‘hotel’ has no staff on site except cleaners in the morning. Nobody to greet you, or offer any service at all, even to say hello. We didn’t know until an email arrived with a code to let ourselves in. Not only that there is no breakfast except at weekends cos there is nobody to make it, just a machine with ‘stuff’ in it. No kettle in the room either. This isn’t a hotel. It’s just a dormitory. We would certainly not have booked had we known. It was totally soulless and definitely not what you want on holiday. Would not recommend it.

Very affordable and quiet — would stay again.