赫龍飯店

My second time to visit the hotel. Excellent customer care by the GM David. Wesley Food and Beverage manager is very helpful. The rooms are spacious and clean. Well maintained and heated swimming pool. The meals are very delicious and yummy. The hotel is located few kilometres from the city centre Front of the house staff are friendly and helpful. Security is very tight at the hotel. I felt secure I will come back again and again. Thank you Heron hotel team.

I had a very frustrating experience with this hotel ( Heron Hotel). Despite having a confirmed reservation, my booking was unexpectedly cancelled without prior notice. To make matters worse, the airport shuttle service I had arranged was also cancelled. I had no communication from the hotel regarding these changes, leaving my family and I in a vulnerable position as our flight was scheduled to land in the late evening, what made it worse was there was no clear solution. This level of poor service and lack of communication is unacceptable, and I would caution anyone considering booking here. I expected better! Definitely a major letdown, especially putting our safety at risk not knowing the area well and neither advance with the language.