Residence Inn Cleveland Avon at the Emerald Event Center

This hotel always has a quick check in and the staff is excellent. Very clean and close to all the stores.

Once I arrive to the property, I was told that the pool and Jacuzzi was shut down for Repair. I feel as if I should have received a courtesy email or this should’ve been noted amongst while booking rather than being told upon arrival. My room had no toilet paper as well as the kitchen floor was extremely sticky seems to be something was spilled and not cleaned properly. These problems were addressed with front desk and was not taken serious or even taken care of. This is not a place that I would recommend to anybody and absolutely not a place that I would go back to.

I was a participating vendor in an art and craft show in a venue which was conveniently located right next door to the establishment. The staff was very welcoming and the atmosphere relaxed. I'd choose to stay again.

Staff at front desk very friendly and communicative before and during stay. Kitchen was well stocked and functional. Breakfast was pretty good with surprisingly decent coffee. Maids were ok but sometimes forgot to leave new supplies or empty garbage. However the front desk rectified ir right away when we asked. A light bulb thar we asked to be replaced however, never was for over a week. Main andrReally only complaint is the extremely loud AC which rivaled having a running lawnmower in the suite. For a new building this was puzzling. They need to fix this...never seen anything so inefficient in my life and ir would come on so often. Really unpleasant. Overall rhis property does well but the HVAC is abominable.

The breakfast was very good. The rooms were very nice and spacious. Was very disappointed that the pool was closed on a holiday weekend! The gym was quite small and not very clean, and one day was not stocked with towels.

Facilites, employees, pricacy, the location amazing. You will love it. I really recomend this hotel!