The Loren Hotel Austin

Really beautiful boutique style hotel located in Downtown Austin. Very comfortable plush bed with robes and slippers. Nespresso coffee maker in the room with a full (paid) bar and snacks. Quiet and stylish with valet parking. All the staff were very polite and kind. We only stayed one quick night, but would recommend for a longer stay to fully enjoy all of the amenities.

Not a 5* hotel, also the most expensive on our 11 night road trip and was the worst experience we had in Texas by far. Stayed 2 nights - arrived at 12pm (3 hours before check in) room wasn’t ready not a problem. I was told they are cleaning now and will be done asap (great news) went for some lunch at Terry Blacks as it’s a 10minute walk. 1:30pm back at hotel, not had a call or email so asked the front desk if the room was ready - not yet shouldn’t be long, no problem had a coffee at the Cafe which was the only (highlight of the place and great staff) 1:30-2:30pm others guests arriving and where checked in (not a problem) 2:45 I asked if the room was ready and it still wasn’t. 3pm surprise the room was ready. We had the lake view premier suite with balcony. The room/valet and bellboy services with the cafe are the only positives at the hotel. After the 1st night we went out for the day came back around 4:30pm and the room wasn’t cleaned. Contacted the front desk and was told someone would be there asap as they finish at 5pm. Called again asking if they are coming and suggested to just give us clean towel's and empty the bins. We were told no problem they will sort. So… 3 phone calls later (1 hour 30mins after 1st call) and feeling like we had to beg to get basic services someone turned up with clean towels! Shocking service for the price not a 5* hotel. Stay elsewhere in Austin AVOID this hotel. Not worth the premium.

Here's a one-star review for your hotel stay: Absolutely disappointed with my stay! On top of the already expensive room rate, I was hit with hidden fees that completely soured the experience. They charged an outrageous resort fee for amenities I didn't even use, and to top it off, an overnight parking fee that was an absolute robbery $55 a night It felt like they were just looking for ways to nickel and dime guests. I won't be staying here again and definitely don't recommend this place to anyone looking for transparency and value.

We paid for the Deluxe City View King Room which, according to the room description on their Website, meant we were supposed to have a room on one of the upper floors. I brought it up to the front desk, and since we had already gotten settled in the room, said we rather not move, but would like the difference refunded. The front desk staff said they would have to check with their manager, and that they would touch base in the morning. In the morning when I went to check out, there was entirely different staff with no knowledge of the situation. I checked out and decided not to worry about the $30-$40 because that was clearly what they expected from their clientele. The place was beautiful but is meant for high-rollers, not us common folk lol

Gran hotel de lujo y caro (en relacion a lo que ofrece) pero habra personas que la ubicacion les parezca bien. Nostros buscabamos estar mas cerca de cosas que hacer.

Muy bien todo